Customer reviews from thermacell.com
Thermacell - Radius Zone Mosquito Repellent - Black
Average customer rating
3.7
(277 Reviews)
Rating breakdown 277 reviews
5 Stars
148
4 Stars
29
3 Stars
25
2 Stars
24
1 Star
51
69%of customers recommend this product.
(
159 out of
229)
Customer Reviews for Thermacell - Radius Zone Mosquito Repellent - Black
Posted by: ecubed
from Bloomington, IN
Verified Purchase:Yes
The refills do the job. I haven't put a timer on them, but I can get a good number of evening garage sits in with just one refill. I ordered three to keep my evening garage sits pleasant and enjoyable for quite some time.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Posted by: Elissa
from Scotia,NY
Verified Purchase:Yes
Ordered the wrong refill. Looks like the one I needed is sold out so both my device and refill I have are useless
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service , July 15, 2020
Please contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
2
Good while it lasted; stopped working after 1 year
on July 15, 2020
Posted by: Anonymous101
Bought this last summer for our camping trip. Worked well. However, it won’t take a charge this year and or turn on. Noticed this after purchasing two refills. Not an inexpensive unit. Disappointed.
Response from thermacell.comBy Thermacell Customer Service, Customer Service , July 20, 2020
Sorry to hear that our product is not performing to our quality standards! We thank you for your feedback and take matters like this seriously. Thermacell stand by our products with a 100% satisfaction guarantee. Please contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Posted by: Kim R
from Dracut, MA
Verified Purchase:Yes
Thermacell to the rescue! If it weren't for these mosquito repellent devices, we wouldn't be able to enjoy our front porch. They really do work!
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Posted by: ElTopo
from Princeton, NJ
Verified Purchase:Yes
There is good and bad. The good: this product works great. It is small, easy to use, and keeps the bugs away. The bad: the refills are expensive and do NOT last the stated amount. You will at best receive only half of the time on the package.
No, I would not recommend this to a friend.
Written by a customer while visiting thermacell.com
Customer Rating
2
Refills not available
on July 20, 2020
Posted by: Dondav
from Edmonton Alberta
Just purchased 2 of the radius units. I am disappointed that refills are not available in Canada. And we can't order from manufacturer
Response from thermacell.comBy Thermacell Customer Service, Customer Service , July 21, 2020
Hi there! You can find out products at Cabelas or Canadian Tire. You can also use our store locator tool on our website to find a local location that carries our products. Link: https://www.thermacell.com/apps/store-locator
Written by a customer while visiting thermacell.com
Customer Rating
4
Refill Cartridges NOT available!
on July 21, 2020
Posted by: Gerg
from Winnipeg
I bought this a month ago with a 12 hour cartridge included. Worked great but now I can’t find a refill anywhere which makes the product useless! Very frustrating!!!
No, I would not recommend this to a friend.
Written by a customer while visiting thermacell.com
Customer Rating
3
Product is awesome Availability is not.
on July 21, 2020
Posted by: CanadaChris
from Winnipeg, MB
I love my Radius but I can’t get refills anywhere. Everyone is out of stock and every store has the same answer, they aren’t getting any from the manufacturer any time soon. I’m not sure what’s going on with the supply chain right now, but I’m sure that there is a lot of money going to other lesser products right now.
Written by a customer while visiting thermacell.com