Customer reviews from thermacell.com
Thermacell - Radius Zone Mosquito Repellent - Black
Average customer rating
3.7
(277 Reviews)
Rating breakdown 277 reviews
5 Stars
148
4 Stars
29
3 Stars
25
2 Stars
24
1 Star
51
69%of customers recommend this product.
(
159 out of
229)
Customer Reviews for Thermacell - Radius Zone Mosquito Repellent - Black
Posted by: Szharg
from New Hampshire
Verified Purchase:Yes
This works perfectly! I love that it's so compact and nice looking. You can charge it and you can run it plugged into a USB port. It's something people don't even notice sitting on the picnic table. There's no smell and definitely keeps the bugs away. It doesn't have those nasty pads like the old motels do nothing gets on your hands. You just pop open the top snap the fuel cell in and your done. No leaking either! So can you tell I LOVE this thing?? It's a buy for sure! I'll be getting more for friends!
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Posted by: Kellie
from Southern California
Verified Purchase:Yes
I get eaten alive every summer and this has helped quite a bit. It isn't 100% but I'll take 3 mosquito bites after enjoying a nice evening outside vs 40 or not having that nice evening at all.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Posted by: Bob S
from Chicago IL USA
Verified Purchase:Yes
Well-designed, well visioned insect repellent. Has worked well and is easy to use. I had a minor service issue, but company was quite effective in making everything more than right.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Posted by: Bob S
Verified Purchase:Yes
The repellent refills are easy to use but rather pricey. One really needs to watch how much they use the product as a result.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
1
my thermal cell is not charging
on June 17, 2020
Posted by: sunaina
from calgary
i just bought this and the moment i tried to charge it it wasnt working. no light was going off. it looked completely dead. i charged for a whole day but didnt seem like it worked. i was wondering if theres anything you guys can do to help me because i really need this product to work!!
I would recommend this to a friend!
Response from thermacell.comBy Thermacell Customer Service, Customer Service, June 17, 2020
Thank you for this insightful feedback. We at Thermacell strive to maintain a 100% satisfaction guarantee with all our products. We are sorry that your experience with Thermacell was anything less than excellent. Please contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Posted by: Jimmy NJ
from New Jersey
Verified Purchase:Yes
The radius works very well keeping the mosquitoes away , like the other thermacell products I have used in the past .
The only thing that could use some improvement is the affordability of the re-fills .
The only thing that could use some improvement is the affordability of the re-fills .
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
1
Doesn't Charge, Can't Use
on June 17, 2020
Posted by: woulduseifitworked86
from New York, NY
I have the same experience as another user who posted a review 18 hours ago here: I bought this and it won't charge or light up when charging. Tried it on every outlet in my house - the device arrived in a non-functional state. I don't think I am doing anything wrong. I would really like to be able to use this, though.
Response from thermacell.comBy Thermacell Customer Service, Customer Service, June 19, 2020
Thank you for this insightful feedback. We at Thermacell strive to maintain a 100% satisfaction guarantee with all our products. We are sorry that your experience with Thermacell was anything less than excellent. Please contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
2
Good for One Season
on June 18, 2020
Posted by: Chappy
from Lancaster, MA
Purchased last summer. Didn't use over the winter and it doesn't take a charge after sitting all winter. Disposable after one season
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service, June 19, 2020
We apologize for your less than satisfactory experience with our product! We at Thermacell pride ourselves on our products and our ability to protect people against pesky mosquitoes. We stand by our products with a 100% satisfaction guarantee. Please contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com