after receiving the printer about ten days ago, and using the printer about 10 times to make copies, it is now printing a dark gray line vertically the full length of the paper on every copy. I tried scanning a blank sheet of paper to see what would happen, it printed a dark gray line the full length of the paper. Obviously the printer is defective and it needs to be replaced. Please help me with this solution.
No, I would not recommend this to a friend.
Value
1
Quality
1
Response from hp.comBy Keith, HP Care, November 9, 2022
Hi, Richard.
I’m sorry that your printer has performed poorly for you. I can certainly understand why seeing a gray vertical stripe down the center of all prints – and even a scan – would be an unnerving surprise. I want to help you out of this dilemma, so I’ll suggest some resources aimed at making that happen.
I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number - Serial number - Your location - Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: - support.hp.com/us-en/checkwarranty
It works great for my needs. So, glad the customer service helped me with this. A little bit take more time to install it the first time because i just have internet from my phone. After install, work great. I can print from my phone or laptop. I can't enroll with instant ink though because i don't have internet to connect it all the time.