Large solid black line at top and copy is smaller than original.
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, July 8, 2020
Hi there.
I’m sorry to hear that your printer’s copy function has not performed like it should. It’s easy to understand why seeing black lines at the top of copies and copies smaller than the original would be extremely frustrating, so I’ll offer some resources and information I hope will help.
First, I recommend that you follow this guide to resolving copy problems; it covers copiers that stop working as well as copy-quality issues: - support.hp.com/us-en/document/c05337009
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number - Serial number - Your location - Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
I wanted a low-cost inkjet that could print on fabric and has a paper path that doesn’t roll the paper through a 180 degree bend. This model does just that. Sure the dye-based ink would fade on first wash, but for my purposes that isn’t an issue. Great little project printer.
I don't like it as far as not being able to copy things by sliding it instead of lifting up.
No, I would not recommend this to a friend.
Features
2
Performance
2
Response from hp.comBy Keith, HP Care, July 8, 2020
Hi, Joelly.
I’m sorry to hear that you've not had the experience you expected with the printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
For help solving problems or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals, video tutorials and software updates here: - support.hp.com/us-en/product/hp-deskjet-3700-all-in-one-printer-series/8954253/model/11262035
I also recommend you visit a page on our support site that has diagnostic tools for various problems, including setup and connectivity issues. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here: - support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. You can reach us via your preferred method at this link: hp.com/contactHP