I got this for my mom, and the first few prints were only part of the page, and now we can’t get it to print at all. It just puts the print jobs in the queue and sends error messages. 😔 My sister spent a lot of time trying to figure out how to get it to print anything at all, but it seems to be very user unfriendly.
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, October 28, 2022
Hi, Brina.
I’m sorry your printer has stopped working. I can certainly understand why seeing partial prints and then only error messages would be tremendously frustrating. I want to help you resolve this situation. I hope the resources listed below guide you to that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find that page here: - support.hp.com/us-en/topic/diagnostics
For more help with difficulties, you can access troubleshooting guides, how-to documents, user manuals and software updates specific to your printer here: - support.hp.com/us-en/product/model/11262035
If the trouble persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number - Serial number - Your location - Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: - support.hp.com/us-en/checkwarranty
I am so glad I bought this printer. I originally bought it as a last minute replacement. The quality is superb for the price and it does everything I need it to do and more!
I purchased this printer about a month ago. It is smaller than my old printer so it fits my space better. The print is excellent and fits my needs. I also like that the ink cartridge for the black as well as the color is the same number.
I purchased my hp all in one printer a month ago and it it the best. I work very well at printing. I scanned papers to send to another person. Everything works great. It takes up less room, but it does a great or the same as the bigger Hp all in one. Not to mention I like the blue color
I bought this printer less than a month ago and I am impressed. I use it mainly to print items for school and it is slow, expected from such a small printer but it works. Not recommended for large office work. Although I have been loving the instant ink capabilities. I wish that they had more print capabilities more than 300 prints/month for the high priced package. Hp please add more print capabilities if someone can read this review. Otherwise I am happily with my choice!