Customer reviews from bosch-home.com
Bosch - 800 Series 20.8 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless steel
Average customer rating
4.5
(185 Reviews)
Rating breakdown 185 reviews
5 Stars
128
4 Stars
39
3 Stars
7
2 Stars
5
1 Star
6
92%of customers recommend this product.
(
93 out of
101)
Customer Reviews for Bosch - 800 Series 20.8 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless steel
Customer Rating
4
Almost Perfect
on February 27, 2020
Posted by: CalG
[This review was collected as part of a promotion.] We just got this fridge delivered, replacing a 2 year old whirlpool that was awful. I love eveyrthing about this fridge, except the internal water dispenser. It has been steadily dripping water since it's initial use. I'll open the fridge to a puddle of water under the drawer. I hope this is an easy fix because I genuinely love this fridge. If the water dispenser is an easy fix, this is easily a 5 star appliance. Other reviewers mentioned the produce drawers don't open all the way. They do. It feels like they have a catch half way, but they do fully open.
Written by a customer while visiting bosch-home.com
Customer Rating
4
Great ice maker!
on September 20, 2019
Posted by: 4my4mms
[This review was collected as part of a promotion.] Ice maker makes plenty of ice and the ice bin is huge, I only wish that their would have been a bypass for the water filter. I have R/O plumbed to my fridge so I do not need to use a filter in the refrigerator. The water dispenser is very slow, I choose to use my faucet instead because of this.
Written by a customer while visiting bosch-home.com
Customer Rating
4
Ice, Ice & More Ice
on October 31, 2019
Posted by: Long Islander
[This review was collected as part of a promotion.] Have only had refrigerator for a couple of months but am most impressed with the ice maker. Our previous Jenn-Air barely made a ziplock bag. The icemaker is a bit noisy, but is a constant source of ice supply.
Easy access to the water dispenser is a plus. Having the water and ice on the inside leaves a clean appearance on the doors.
We are not impressed by the way the drawers have to be worked to be removed and put back in. This is a definite CON.
Overall we are pleased with the unit.
Easy access to the water dispenser is a plus. Having the water and ice on the inside leaves a clean appearance on the doors.
We are not impressed by the way the drawers have to be worked to be removed and put back in. This is a definite CON.
Overall we are pleased with the unit.
Written by a customer while visiting bosch-home.com
Customer Rating
1
Unrealiable and poor repair service
on January 25, 2021
Posted by: Frustrated in CA
[This review was collected as part of a promotion.] I purchased this model in May 2020. January 2021 rolls around and my ice maker fails after only 6-months of ownership. This does not bode well for longer term reliability.
I call Bosch hoping to get some help diagnosing the problem and scheduling warranty service. I spend 45+ minutes on hold before being walked through the simple steps mentioned in the manual. Such as removing the ice scoop (already done), and if my water dispenser is working (it is). In this case the bin is completely clean, dry and looks like new but no ice for over a week.
Ok warranty service to schedule, but turns out the factory service techs are booked 3-months out to late March. This is half the time I've owned the product to schedule a repair!
I'm given the option of contacting a local repair technician, and given 4 options. Two of the options are over 100 miles from me so not very local. Of the remaining two on contacting them one doesn't service appliances they haven't sold themselves.
This unit also includes a FreshProtect ethylene filter and water filters. Good luck replacing the fresh protect filter because finding a replacement pack seems to be impossible. It's not listed with the accesories.
The water filter is also hard to replace because even Bosch seems to barely stock the filters. They didn't even have a way to purchase them until last month.
There is also a AirFresh® Filter but there is NO information on how you replace this, if replacements exist, and where it is. I'm not sure this even has an air filter since the manual makes no mention of it.
Overall the reliability of this unit is questionable, and Bosch does not have a robust repair network for when somethong goes wrong. I'd suggest getting the extended warranty, but given the poor repair options you're probably better off staying clear of this model.
Next time I'm buying Whirlpool, at least when something goes wrong you can find information about the unit. You can also easily find accessories, parts, and troubleshooting information for them.
I will say the Bosch is pretty, and my magnets stick to it so one star for that.
No, I would not recommend this to a friend.
Response from bosch-home.comBy KR, CS, February 5, 2021
Hi Frustrated in CA, thank you for your review and we're sorry to hear of your experience. We value your feedback and we will be sure to forward this to our product team. If you have any questions regarding service, please contact our 24/7 customer service team at 800-944-2904 or email our team at BoschCare@bshg.com with details of your concerns and your contact information.
Written by a customer while visiting bosch-home.com
Customer Rating
3
Great except...
on February 4, 2020
Posted by: Brian
[This review was collected as part of a promotion.] Really like the refrigerator except for the interior water dispenser. It continues to drip and leak after use. We had to stop using it. The appliance repair person has been out twice for that and it's only a month old. After the second visit where a valve was replaced and it didn't fix it, we learned that it's a known issue to Bosch and a fix is being worked on. We'll see what happens
Written by a customer while visiting bosch-home.com
Customer Rating
2
Beware of of the Stainless Steel
on April 23, 2021
Posted by: Disappointed Fan
It's an expensive lesson to learn: When you go to apply a note or magnet to the door, you will possibly compromise the surface. They apply a fingerprint 'protection' coat to prevent them, but my experience shows it will not accept anything applied to it. Further, suggested attempts at removal of any marks will remove the coating.
No, I would not recommend this to a friend.
Response from bosch-home.comBy CM, CS, April 26, 2021
Hi Disappointed Fan, thank you for your review and we're sorry to hear of your disappointment with your fridge. We value your feedback and we will be sure to forward this to our product team.
Written by a customer while visiting bosch-home.com
Customer Rating
5
Best Refrigerator Ever
on January 1, 2020
Posted by: Garry B
[This review was collected as part of a promotion.] This is the best laid out refrigerator for its size. All the compartments well designed and functional including the freezer compartment.
Written by a customer while visiting bosch-home.com
Customer Rating
5
Review of Bosch 800 Series Refrigerator
on December 31, 2019
Posted by: Happy Customer
[This review was collected as part of a promotion.] This is a really good product. Top right door has a unique feature that rotates the sealing flap and it is NOT POSSIBLE to improperly close the door, i.e., the top left door can be closed first and the top right door will still properly close. Try that on other brands! Also, shelves and door storage are extremely convenient to use and make access to items easy.
Written by a customer while visiting bosch-home.com