I bought this product two weeks ago and two days into using it, the popsocket broke off. I also noticed that my phone could not be charged wirelessly with the case on, as stated in the description. I know it's not my wireless charger because I have an old Otterbox case that I've been using and it works perfectly fine.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 19, 2020
Hi there!
We're sorry to hear about the damage to your Otter + Pop Symmetry Series case! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Feel free to reach out to our Customer Service Team through the link below. As for wireless charging, while that case is compatible with Qi charging, you may find the best interaction after removing the PopTop.
I like this Otterbox for the protection but over all I would prefer it be a little bulkier without covering up the front of the iPhone so you have full access to the screen. I like something a little bulkier so I have an easier time handling the phone. Also with all Otter-boxes I wish they would have a rubber backing so they don’t slip off of surfaces. Thats the main reason I purchase other brands. An Otterbox is very easy to slide off of any surface due to the slick backing.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 23, 2020
Hi, Katie!
We're sorry to hear that your Otter + Pop Symmetry Series case hasn't met your expectations. We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to our Customer service Team here: https://www.otterbox.com/en-us/support