Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7, 8 and SE (2nd generation) - Black
Average customer rating
4.4 out of 5
4.4
(286 Reviews)
Open Ratings Snapshot
Rating breakdown 286 reviews
5 Stars
194
4 Stars
44
3 Stars
22
2 Stars
11
1 Star
15
85%of customers recommend this product. 
(
237 out of 278
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7, 8 and SE (2nd generation) - Black
Customer Rating
5 out of 5
5
Brilliant
on May 21, 2019
Posted by: Niki1982
Verified Purchase:Yes
Got this about 2 weeks ago and I love it!! Strong, sturdy and toddler proof! The interchangeable popsocket on the back is fab!! I’m a very happy customer!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Great cover but not good pop
on June 4, 2019
Posted by: Sufan
Verified Purchase:Yes
If you’ve got big fingers, this is not for you. Only the top of my fingers fit right under the pop. Other than that, the quality is great as usual from Otterbox.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, June 5, 2019
Hi there Sufan,

We sincerely apologize that your fingers aren't fitting under that PopSocket! Although a change in the dimensions of the PopSockets isn't on our road map, we'd be more than happy to pass your feedback along to our design team! If you have any other questions or concerns, our friendly Otters are here to help! Feel free to give them a call at 1-855-628-7269.

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Love my Otterbox
on June 7, 2019
Posted by: Mary
Verified Purchase:Yes
I never buy anything but Otterboxes, they are the best :)
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Perfect combo defender & pop socket!
on June 8, 2019
Posted by: Grubjay
Verified Purchase:Yes
Great solution to pop socket not sticking to defender case! Great quality and protection!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
iPhone case Defender pop socket
on June 9, 2019
Posted by: Trini59
Verified Purchase:Yes
Very happy with this product. I will recommend every phone I have owned had an otter box.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Best Purchase Ever
on June 11, 2019
Posted by: Rosie10
Verified Purchase:Yes
It is to easy to handle, even the video of instructions is very helpful, better than what I expected. The color coordination was perfect.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Durable
on September 27, 2019
Posted by: Sandy
Verified Purchase:Yes
Bought this case a few wks ago. Pretty but not functional. Very heavy to hold. Finger hold doesn’t support to stand phone side ways. It’s a little too short and phone flops down. Not the best or ideal.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 30, 2019
Hey Sandy,

We're so sorry this Otter + Pop Symmetry Series case isn't checking off all your boxes! The PopTop can support your phone horizontally, but not vertically. We apologize for any confusion. If you're having problems with your case, give us a call at 1-855-688-7269, and we'd be happy to dive in with some troubleshooting.


Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Horrible purchase
on September 28, 2019
Posted by: Disappointed
Verified Purchase:Yes
Had it 2 weeks and the button won’t balance it. Constantly falls over. I can’t believe I paid this huge amount to be no better than my $15 cover
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 1, 2019
Hi there!

We're sorry to hear that your Otter + Pop Symmetry Series case has left you feeling disappointed. We usually suggest pulling out the PopTop all the way, then pushing down one side. This allows you to use the side that's still popped out as the stand for your phone. If that doesn't help, give us a ring at 1-855-688-7269, and we'll get you helped out with some more troubleshooting tips!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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