Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7, 8 and SE (2nd generation) - Black
Average customer rating
4.4
(286 Reviews)
Rating breakdown 286 reviews
5 Stars
194
4 Stars
44
3 Stars
22
2 Stars
11
1 Star
15
85%of customers recommend this product.
(
237 out of
278)
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7, 8 and SE (2nd generation) - Black
Posted by: Ryley2002
Verified Purchase:Yes
I bought it for my grandson and he loves it!!!!!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: jjLollipop
Verified Purchase:Yes
Didn’t like that with the way the case was designed it would be plastic against the glass with no foam like cushion I didn’t feel it was as secure as a plain symmetry
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 24, 2019
Hi jjLollipop,
Sorry to hear that you're feeling slightly uncertain towards this OtterBox case! Although this unit was crafted to safeguard and keep hold of your device, we completely understand why you might feel more comfortable with the Symmetry series. If you would like to further explore this option, please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll gladly provide additional assistance!
Sincerely,
OtterBox Customer Service Team
Sorry to hear that you're feeling slightly uncertain towards this OtterBox case! Although this unit was crafted to safeguard and keep hold of your device, we completely understand why you might feel more comfortable with the Symmetry series. If you would like to further explore this option, please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll gladly provide additional assistance!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Sarah
Verified Purchase:Yes
I returned it. Waiting to get my money back. It was awful. The pop socket broke immediately.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 24, 2019
Hi Sarah,
We are truly sorry that this Otter + Pop Symmetry Series for your iPhone XS Max did not give you a typical OtterBox experience. This is disappointing and we would have liked to set up a warranty replacement to get things back on track. We truly hope that this one unusual experience does not discourage you from considering our products in the future.
If you ever have any OtterBox questions, please do not hesitate to give our friendly Otters a call at 1-855-688-7269.
Sincerely,
OtterBox Customer Service Team
We are truly sorry that this Otter + Pop Symmetry Series for your iPhone XS Max did not give you a typical OtterBox experience. This is disappointing and we would have liked to set up a warranty replacement to get things back on track. We truly hope that this one unusual experience does not discourage you from considering our products in the future.
If you ever have any OtterBox questions, please do not hesitate to give our friendly Otters a call at 1-855-688-7269.
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Cheyenne625
Verified Purchase:Yes
Great product! Absolutely love it! Fits the phone perfectly!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Stacie
Verified Purchase:Yes
I bought it because a regular pop socket doesn’t stick to the defender series. Wish there were more colors or interchangeable pop sockets.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, October 9, 2019
Hi Stacie,
We're sorry this Otter + Pop Defender Series case left you looking for more. We're always evaluating new case options and we'd love to hear about what colors you'd like to see. Feel free to give us a call at 1-855-688-7269 and we'd be happy to chat!
Kindly,
OtterBox Customer Service Team
We're sorry this Otter + Pop Defender Series case left you looking for more. We're always evaluating new case options and we'd love to hear about what colors you'd like to see. Feel free to give us a call at 1-855-688-7269 and we'd be happy to chat!
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Pcgreg
Verified Purchase:Yes
Let’s face it...it’s a case. It’s dull but does what I needed it to do...protect the phone. It is really bulky. I spoke to someone on this site ahead of time and they assured me that the pop socket version allowed for wireless charging....this was absolutely incorrect. This case may connect for a split second to a wireless charger, but it will not charge your phone. If anyone tells you it will...they are not correct. I probably would not get this case again as I am not happy that 8 can not use my wireless charger
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 12, 2020
Hi there!
We're sorry to hear about any frustration with your Otter + Pop Defender Series case! While that case is compatible with Qi charging, you may find the best interaction after removing the PopTop. Additionally, some chargers tend to work better than others, so you may find that a different charger suits you best. We'll be sure to get your feedback passed up the ladder! If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about any frustration with your Otter + Pop Defender Series case! While that case is compatible with Qi charging, you may find the best interaction after removing the PopTop. Additionally, some chargers tend to work better than others, so you may find that a different charger suits you best. We'll be sure to get your feedback passed up the ladder! If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Curtis
Verified Purchase:Yes
Ordered a black otter box , a purple one showed up instead
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 11, 2020
Hi Curtis,
We're so sorry some wires got crossed during the purchase of this Defender Series case. If you're still looking for the right colored case, we would love to help get you back on track to stylish security. Please feel free to ping us on our Contact Us page below, and we'll dive in with the assist!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
We're so sorry some wires got crossed during the purchase of this Defender Series case. If you're still looking for the right colored case, we would love to help get you back on track to stylish security. Please feel free to ping us on our Contact Us page below, and we'll dive in with the assist!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Vera123
Verified Purchase:Yes
This case is huge, ugly, and a pain every time you need to access the mute button or plug your phone in to charge. I wouldn’t buy this again.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 12, 2021
We appreciate the candid feedback and are sorry to hear that you haven't enjoyed the time spent with the Otter + Pop Defender Series Case. Not sure how long you've had the case, but if you're within 30 days of purchase, we'd be glad to help set up a return.
And we do have a number of other, more streamlined case models to choose from, so maybe take a look around the website to see if something else strikes your fancy!
https://www.otterbox.com/en-us/returns
Best,
OtterBox Customer Service Team
And we do have a number of other, more streamlined case models to choose from, so maybe take a look around the website to see if something else strikes your fancy!
https://www.otterbox.com/en-us/returns
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com