Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7, 8 and SE (2nd generation) - Black
Average customer rating
4.4
(286 Reviews)
Rating breakdown 286 reviews
5 Stars
194
4 Stars
44
3 Stars
22
2 Stars
11
1 Star
15
85%of customers recommend this product.
(
237 out of
278)
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7, 8 and SE (2nd generation) - Black
Posted by: MelM
Verified Purchase:Yes
Very Happy with the sturdiness of this cover. It gave me the confidence (I am a very clumsy person). However I find the process of application of the case to the phone is not that easy and the packaging lacks instruction on how to do it. But its not a big deal as I managed to google it. Highly recommended if you are looking for a full protection. A little bit bulky, hence not as pocket friendly as the Otterbox symmetry series.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mam O
Verified Purchase:Yes
This product was very disappointing. The outer case and pop socket were great. But this comes with a loose cheap plastic screen attached making the phone impossible to use.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 17, 2020
Hey Mam O,
We're bummed to hear this Otter + Pop Defender Series case didn't work out for you. It may not look like much, but we assure you we put forth every effort to ensure this case will provide some of the best protection available to safeguard your investment. We really hope this experience doesn't turn you away for good. If you need further assistance picking out a new case, please feel free to contact us on chat!
Best,
OtterBox Customer Service Team
We're bummed to hear this Otter + Pop Defender Series case didn't work out for you. It may not look like much, but we assure you we put forth every effort to ensure this case will provide some of the best protection available to safeguard your investment. We really hope this experience doesn't turn you away for good. If you need further assistance picking out a new case, please feel free to contact us on chat!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Karlee47
Verified Purchase:Yes
Awesome phone case that offers a lot of protection while feeling great in your hands. I drop my phone quite often so I needed a case with good protection without to much bulk and this case is it! I am able to use my wireless charger even with this case on so that's an added benefit. Love the pop socket too! The only reason I did not give it 5 stars is because I'm not a fan of the color combo (Winter). I wish the interior color was either white or a better matching blue/green. Purchased for my iPhone Xs and it fits perfectly!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
A novel idea, IF you don't have wireless charging
on May 30, 2019
Posted by: DrTek
Verified Purchase:Yes
Having to remove the pop to wireless charge my iPhone on my pad is a hassle. The pop idea is a good one. I just don't think it's a good fit for phones with wireless charging.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 31, 2019
Hey there DrTek,
We apologize that this Otter + Pop Defender series doesn't seem to be getting along well with your favorite wireless charger! With this particular case, if you are experiencing interference with wireless charging, we do suggest removing the PopTop. Doing this usually helps the device align seamlessly with the charger. If you have any additional questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you!
Best,
OtterBox Customer Service Team
We apologize that this Otter + Pop Defender series doesn't seem to be getting along well with your favorite wireless charger! With this particular case, if you are experiencing interference with wireless charging, we do suggest removing the PopTop. Doing this usually helps the device align seamlessly with the charger. If you have any additional questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Ellen
Verified Purchase:Yes
I love otter box and was so excited to get this but the pop blocks the spot where it needs to connect to a cordless charger. They should include that in the description
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , July 9, 2020
Hi, Ellen!
We're sorry to hear about any frustration with your Otter + Pop Defender Series case! While that case is compatible with Qi charging, we do recommend removing the PopTop for the best charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about any frustration with your Otter + Pop Defender Series case! While that case is compatible with Qi charging, we do recommend removing the PopTop for the best charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Fredster
Verified Purchase:Yes
I am not happy with the thing on the back. I like a plain flat back. The case is not bad. I like things plain and simple.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 13, 2019
Hi, Fredster!
We're sorry that you're not liking your new Otter + Pop Symmetry Series case! If you're looking for something a little more flat on the back, we'd suggest checking out our regular Symmetry Series case.
Check that case out here: https://www.otterbox.com/en-us/apple-iphone-xs-max/symmetry-series-case/77-60028.html#prefn1=color&prefn2=series&prefv1=Black&prefv2=Symmetry+Series&start=1
We're sorry that you're not liking your new Otter + Pop Symmetry Series case! If you're looking for something a little more flat on the back, we'd suggest checking out our regular Symmetry Series case.
Check that case out here: https://www.otterbox.com/en-us/apple-iphone-xs-max/symmetry-series-case/77-60028.html#prefn1=color&prefn2=series&prefv1=Black&prefv2=Symmetry+Series&start=1
Written by a customer while visiting otterbox.com
Posted by: Terry
Verified Purchase:Yes
Don’t like it the screen protector is to hard to control the function to use. Will not since movements easily. Not happy with it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 6, 2020
Hi, Terry!
We're sorry to hear about the issues that you're running into with your Defender Series case! We sometimes see issues like this while using an additional screen protector on your device alongside the Defender. If you're not using any additional screen protection, then we may want to get your case replaced. Feel free to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about the issues that you're running into with your Defender Series case! We sometimes see issues like this while using an additional screen protector on your device alongside the Defender. If you're not using any additional screen protection, then we may want to get your case replaced. Feel free to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: None
Verified Purchase:Yes
Case is too slippery, and the pop socket is located too high on the case. Full rubberized corners would go a long way.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 15, 2019
Hi there,
We appreciate your thoughts on the Otter + Pop Symmetry Series. We are sorry that it did not quite meet your expectations. We will pass your feedback on to our design team for future consideration.
We hope that this one unfortunate experience does not discourage you from considering our products in the future. If you ever have any OtterBox questions, please do not hesitate to reach out to us at 1-855-688-7269. We are happy to help!
Sincerely,
OtterBox Customer Service Team
We appreciate your thoughts on the Otter + Pop Symmetry Series. We are sorry that it did not quite meet your expectations. We will pass your feedback on to our design team for future consideration.
We hope that this one unfortunate experience does not discourage you from considering our products in the future. If you ever have any OtterBox questions, please do not hesitate to reach out to us at 1-855-688-7269. We are happy to help!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com