Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7, 8 and SE (2nd generation) - Winter Shade
Average customer rating
4.3
(225 Reviews)
Rating breakdown 225 reviews
5 Stars
146
4 Stars
34
3 Stars
19
2 Stars
12
1 Star
14
82%of customers recommend this product.
(
177 out of
216)
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7, 8 and SE (2nd generation) - Winter Shade
Posted by: Stacie
Verified Purchase:Yes
I bought it because a regular pop socket doesn’t stick to the defender series. Wish there were more colors or interchangeable pop sockets.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, October 9, 2019
Hi Stacie,
We're sorry this Otter + Pop Defender Series case left you looking for more. We're always evaluating new case options and we'd love to hear about what colors you'd like to see. Feel free to give us a call at 1-855-688-7269 and we'd be happy to chat!
Kindly,
OtterBox Customer Service Team
We're sorry this Otter + Pop Defender Series case left you looking for more. We're always evaluating new case options and we'd love to hear about what colors you'd like to see. Feel free to give us a call at 1-855-688-7269 and we'd be happy to chat!
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Pcgreg
Verified Purchase:Yes
Let’s face it...it’s a case. It’s dull but does what I needed it to do...protect the phone. It is really bulky. I spoke to someone on this site ahead of time and they assured me that the pop socket version allowed for wireless charging....this was absolutely incorrect. This case may connect for a split second to a wireless charger, but it will not charge your phone. If anyone tells you it will...they are not correct. I probably would not get this case again as I am not happy that 8 can not use my wireless charger
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 12, 2020
Hi there!
We're sorry to hear about any frustration with your Otter + Pop Defender Series case! While that case is compatible with Qi charging, you may find the best interaction after removing the PopTop. Additionally, some chargers tend to work better than others, so you may find that a different charger suits you best. We'll be sure to get your feedback passed up the ladder! If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about any frustration with your Otter + Pop Defender Series case! While that case is compatible with Qi charging, you may find the best interaction after removing the PopTop. Additionally, some chargers tend to work better than others, so you may find that a different charger suits you best. We'll be sure to get your feedback passed up the ladder! If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Anthony5275
Verified Purchase:Yes
I purchase the Defender Series case and found it to be too bulky and hard to operate my phone. I was not as pleased as I was with my first Otterbox case. I should have done more research. It didn't fit into my WeatherTech cup holder due to the size and it doesn't fit well into my pants pocket.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 20, 2021
Hey Anthony,
So sorry to hear your Otter + Pop Defender Series wasn't quite what you'd expected! If that case is a bit too substantial for your taste, we do offer a wide variety of options that are significantly slimmer, as well as a 30-day return option. Feel free to ring up our friendly Otters at 1-855-688-7269 to get the ball rolling on a return and we'll help you pick out just the right case for you!
Best,
OtterBox Customer Service Team
So sorry to hear your Otter + Pop Defender Series wasn't quite what you'd expected! If that case is a bit too substantial for your taste, we do offer a wide variety of options that are significantly slimmer, as well as a 30-day return option. Feel free to ring up our friendly Otters at 1-855-688-7269 to get the ball rolling on a return and we'll help you pick out just the right case for you!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Vera123
Verified Purchase:Yes
This case is huge, ugly, and a pain every time you need to access the mute button or plug your phone in to charge. I wouldn’t buy this again.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 12, 2021
We appreciate the candid feedback and are sorry to hear that you haven't enjoyed the time spent with the Otter + Pop Defender Series Case. Not sure how long you've had the case, but if you're within 30 days of purchase, we'd be glad to help set up a return.
And we do have a number of other, more streamlined case models to choose from, so maybe take a look around the website to see if something else strikes your fancy!
https://www.otterbox.com/en-us/returns
Best,
OtterBox Customer Service Team
And we do have a number of other, more streamlined case models to choose from, so maybe take a look around the website to see if something else strikes your fancy!
https://www.otterbox.com/en-us/returns
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Aquick5
Verified Purchase:Yes
Love it! IT has the pop socket which we needed and it came in a great color. The texting is a bit more challenging however, we love!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Shai from israel
Verified Purchase:Yes
I love otterbox defender because is big and it give full defend to my case
Written by a customer while visiting otterbox.com
Posted by: cperry219
Verified Purchase:Yes
I bought it to replace my last defender and I love it so much! Pop socket has changed my life and made it easier with 3 kids!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Angelena78
Verified Purchase:Yes
I am generally opposed to large, plain phone cases, but after breaking my third phone in a year, I decided I had to go for function over looks. I love that this provides protection but also lets me customize it. I had a case similar to this material once and a regular popsocket just would not adhere for more than a couple weeks. This is awesome that it’s built in, can be changed, and doesn’t stick out far when it’s not in use!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com