Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7, 8 and SE (2nd generation) - Winter Shade
Average customer rating
4.3
(225 Reviews)
Rating breakdown 225 reviews
5 Stars
146
4 Stars
34
3 Stars
19
2 Stars
12
1 Star
14
82%of customers recommend this product.
(
177 out of
216)
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7, 8 and SE (2nd generation) - Winter Shade
Posted by: Karlee47
Verified Purchase:Yes
Awesome phone case that offers a lot of protection while feeling great in your hands. I drop my phone quite often so I needed a case with good protection without to much bulk and this case is it! I am able to use my wireless charger even with this case on so that's an added benefit. Love the pop socket too! The only reason I did not give it 5 stars is because I'm not a fan of the color combo (Winter). I wish the interior color was either white or a better matching blue/green. Purchased for my iPhone Xs and it fits perfectly!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Worst case
on February 17, 2021
Posted by: Mick263
I brought this case less than 6 months ago and it’s broken already so disappointed for the price haven’t even dropped it once
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 19, 2021
Hi there!
We're sorry to hear that your Defender Series is already damaged! We'll be sure to let our engineers hear about your experience. In the meantime, we have a wonderful warranty, so we can definitely get you taken care of with a replacement case. Please feel free to give us a ring at 1-855-688-7269, and we can get your claim started!
Best,
OtterBox Customer Service Team
We're sorry to hear that your Defender Series is already damaged! We'll be sure to let our engineers hear about your experience. In the meantime, we have a wonderful warranty, so we can definitely get you taken care of with a replacement case. Please feel free to give us a ring at 1-855-688-7269, and we can get your claim started!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
A novel idea, IF you don't have wireless charging
on May 30, 2019
Posted by: DrTek
Verified Purchase:Yes
Having to remove the pop to wireless charge my iPhone on my pad is a hassle. The pop idea is a good one. I just don't think it's a good fit for phones with wireless charging.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 31, 2019
Hey there DrTek,
We apologize that this Otter + Pop Defender series doesn't seem to be getting along well with your favorite wireless charger! With this particular case, if you are experiencing interference with wireless charging, we do suggest removing the PopTop. Doing this usually helps the device align seamlessly with the charger. If you have any additional questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you!
Best,
OtterBox Customer Service Team
We apologize that this Otter + Pop Defender series doesn't seem to be getting along well with your favorite wireless charger! With this particular case, if you are experiencing interference with wireless charging, we do suggest removing the PopTop. Doing this usually helps the device align seamlessly with the charger. If you have any additional questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Ellen
Verified Purchase:Yes
I love otter box and was so excited to get this but the pop blocks the spot where it needs to connect to a cordless charger. They should include that in the description
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , July 9, 2020
Hi, Ellen!
We're sorry to hear about any frustration with your Otter + Pop Defender Series case! While that case is compatible with Qi charging, we do recommend removing the PopTop for the best charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about any frustration with your Otter + Pop Defender Series case! While that case is compatible with Qi charging, we do recommend removing the PopTop for the best charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: KGold
Verified Purchase:Yes
I am not satisfied with this case. It’s way too bulky for the 7+. The pop socket doesn’t go as far as other pop sockets so because it’s too bulky it’s difficult to hold unless you have large hands. Also the home button doesn’t always work with the fingerprint because of the thick plastic. I’m returning this product.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 9, 2019
Hi there!
We're sorry to hear about all the problems that you had with your Otter + Pop Defender Series case! We'll be sure to get your feedback passed up the ladder. If you're looking for a case that still includes a built-in PopSocket but is slimmer and more pocket-friendly, we'd suggest checking out the Otter + Pop Symmetry Series case, here: https://www.otterbox.com/en-us/iphone-8-plus?prefn1=series&prefv1=Otter%20%2B%20Pop%20Symmetry%20Series
If you have any questions about that case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about all the problems that you had with your Otter + Pop Defender Series case! We'll be sure to get your feedback passed up the ladder. If you're looking for a case that still includes a built-in PopSocket but is slimmer and more pocket-friendly, we'd suggest checking out the Otter + Pop Symmetry Series case, here: https://www.otterbox.com/en-us/iphone-8-plus?prefn1=series&prefv1=Otter%20%2B%20Pop%20Symmetry%20Series
If you have any questions about that case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Terry
Verified Purchase:Yes
Don’t like it the screen protector is to hard to control the function to use. Will not since movements easily. Not happy with it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 6, 2020
Hi, Terry!
We're sorry to hear about the issues that you're running into with your Defender Series case! We sometimes see issues like this while using an additional screen protector on your device alongside the Defender. If you're not using any additional screen protection, then we may want to get your case replaced. Feel free to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about the issues that you're running into with your Defender Series case! We sometimes see issues like this while using an additional screen protector on your device alongside the Defender. If you're not using any additional screen protection, then we may want to get your case replaced. Feel free to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Ryley2002
Verified Purchase:Yes
I bought it for my grandson and he loves it!!!!!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Cheyenne625
Verified Purchase:Yes
Great product! Absolutely love it! Fits the phone perfectly!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com