Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7, 8 and SE (2nd generation) - Winter Shade
Average customer rating
4.3
(225 Reviews)
Rating breakdown 225 reviews
5 Stars
146
4 Stars
34
3 Stars
19
2 Stars
12
1 Star
14
82%of customers recommend this product.
(
177 out of
216)
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7, 8 and SE (2nd generation) - Winter Shade
Posted by: aab2ashlea
Verified Purchase:Yes
Wish this was clearly labeled as a screenless case like others on the website. I purchased thinking the screen was included.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , December 19, 2019
Hi there!
We're sorry to hear about your frustration with your Otter + Pop Defender Series case! We try to be as clear as possible in our case descriptions, so we'll be sure to get your feedback passed along to the proper channels. If you're looking to add an extra level of protection to your screen, we'd suggest checking out Amplify and Alpha Glass here: https://www.otterbox.com/en-us/iphone-xr?prefn1=featuresRefinements&prefv1=Screen%20Protector
If you run into any other issues with your case, feel free to give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Otter + Pop Defender Series case! We try to be as clear as possible in our case descriptions, so we'll be sure to get your feedback passed along to the proper channels. If you're looking to add an extra level of protection to your screen, we'd suggest checking out Amplify and Alpha Glass here: https://www.otterbox.com/en-us/iphone-xr?prefn1=featuresRefinements&prefv1=Screen%20Protector
If you run into any other issues with your case, feel free to give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: CH69
Verified Purchase:Yes
I bought this for my iPhone 10s max. The placement of the pod would not work to prop the phone up with landscape or portrait. The pod was comfortable holding, but I wanted something to prop up the phone and this did not work.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 15, 2019
Hey there Aggie73,
We're so sorry to hear that your Otter + Pop Defender series for the iPhone Xs Max had trouble converting into a stand! Our Otter detectives would love to further investigate this, so please feel welcome to give them a call at 1-855-688-7269. They'll crack the code and solve this mystery as soon as possible!
Cheers,
OtterBox Customer Service Team
We're so sorry to hear that your Otter + Pop Defender series for the iPhone Xs Max had trouble converting into a stand! Our Otter detectives would love to further investigate this, so please feel welcome to give them a call at 1-855-688-7269. They'll crack the code and solve this mystery as soon as possible!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Misty
Verified Purchase:Yes
The quality of the Otter box is great. My issue is that because the Pop Socket is recessed my finger rides much higher on the Pop Socket than a regular Pop Socket and the plastic lip at the top of the Pop Socket hurts my finger. Not happy with this design. It needs to be changed.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Ohwell89
Verified Purchase:Yes
Love the back piece. Something different than what I’ve used before.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: MsRee
Verified Purchase:Yes
I bought this for when I travel not for everyday use as the case is very thick and it does not fit my everyday weather tech carphone accessory, but will be great protection when I’m traveling by bus or plane and it’s very easy to switch over. I wish it would have fit, I would use it as my main case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: TeunyMom
Verified Purchase:Yes
The box says that the pop socket is interchangeable but it is not. You are only able to use the ordered pop socket and cannot switch them out as the box and online description states.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, August 26, 2019
Hi there!
We're sorry to hear about any frustration with your Otter + Pop case. All of those cases are compatible with any PopTop, as those are a new design that allows them to be detached from the PopGrip base. To remove that PopTop, we suggest pressing down on the it while twisting to unlock it. If you're having trouble doing that, give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about any frustration with your Otter + Pop case. All of those cases are compatible with any PopTop, as those are a new design that allows them to be detached from the PopGrip base. To remove that PopTop, we suggest pressing down on the it while twisting to unlock it. If you're having trouble doing that, give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: MelM
Verified Purchase:Yes
Very Happy with the sturdiness of this cover. It gave me the confidence (I am a very clumsy person). However I find the process of application of the case to the phone is not that easy and the packaging lacks instruction on how to do it. But its not a big deal as I managed to google it. Highly recommended if you are looking for a full protection. A little bit bulky, hence not as pocket friendly as the Otterbox symmetry series.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mam O
Verified Purchase:Yes
This product was very disappointing. The outer case and pop socket were great. But this comes with a loose cheap plastic screen attached making the phone impossible to use.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 17, 2020
Hey Mam O,
We're bummed to hear this Otter + Pop Defender Series case didn't work out for you. It may not look like much, but we assure you we put forth every effort to ensure this case will provide some of the best protection available to safeguard your investment. We really hope this experience doesn't turn you away for good. If you need further assistance picking out a new case, please feel free to contact us on chat!
Best,
OtterBox Customer Service Team
We're bummed to hear this Otter + Pop Defender Series case didn't work out for you. It may not look like much, but we assure you we put forth every effort to ensure this case will provide some of the best protection available to safeguard your investment. We really hope this experience doesn't turn you away for good. If you need further assistance picking out a new case, please feel free to contact us on chat!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com