Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7, 8 and SE (2nd generation) - Winter Shade
Average customer rating
4.3
(225 Reviews)
Rating breakdown 225 reviews
5 Stars
146
4 Stars
34
3 Stars
19
2 Stars
12
1 Star
14
82%of customers recommend this product.
(
177 out of
216)
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7, 8 and SE (2nd generation) - Winter Shade
Posted by: Socket
Verified Purchase:Yes
I love the flat design of the built in Pop Socket and the fact that it won't come off. I love having the ability to change the cover design as well. The only negative I have found is that my phone is NOT as secure in my Pop Socket brand stick on car mount. My old pop socket would snap in and felt secure. This design doesn't allow that same secure mounting.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , March 9, 2021
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Defender Series case! We appreciate your feedback about the car mount that you're using with your case, and we'll be sure to get your experience passed up the ladder to our design team. If you run into any other issues with your OtterBox, please don't hesitate to give us a ring at 1-855-688-7269, and we'd be happy to get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Defender Series case! We appreciate your feedback about the car mount that you're using with your case, and we'll be sure to get your experience passed up the ladder to our design team. If you run into any other issues with your OtterBox, please don't hesitate to give us a ring at 1-855-688-7269, and we'd be happy to get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Useful but expensive with problems
on March 27, 2021
Posted by: ThainTook
This is my second case. I paid less for my first case, so I didn’t feel as bad about the issues, but it wore out over time. But both cases had these issues:
1. Typing inaccuracies - honestly, I don’t know if it’s the case or the phone itself, but it’s probably a combination of both.
2. Dust and hair gets under the screen. I hate having to open the case to clean it. This was the major issue with my first case. After a while, the rubber stretched out and dirt collected on the plastic case. It’s annoying.
3. The cover for the home button bubbles up and then the phone stops recognizing your finger for unlocking the device. I had to tear out the cover in my last screen protector and I might have to do it with this one too.
1. Typing inaccuracies - honestly, I don’t know if it’s the case or the phone itself, but it’s probably a combination of both.
2. Dust and hair gets under the screen. I hate having to open the case to clean it. This was the major issue with my first case. After a while, the rubber stretched out and dirt collected on the plastic case. It’s annoying.
3. The cover for the home button bubbles up and then the phone stops recognizing your finger for unlocking the device. I had to tear out the cover in my last screen protector and I might have to do it with this one too.
Response from otterbox.comBy OtterBox , Customer Service Team , March 30, 2021
Hi there!
We're sorry to hear about your frustration with your Otter + Pop Defender Series case! We appreciate your feedback about the screen cover and home button film, and we'll be sure to let our design team know about your experience. As for the sensitivity issues with your screen, we sometimes see this pop up if an additional screen protector is installed on the device alongside the one built into the case. If you're not using any extra screen protection, feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Otter + Pop Defender Series case! We appreciate your feedback about the screen cover and home button film, and we'll be sure to let our design team know about your experience. As for the sensitivity issues with your screen, we sometimes see this pop up if an additional screen protector is installed on the device alongside the one built into the case. If you're not using any extra screen protection, feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bah Felicia
Verified Purchase:Yes
I love my case so much its perfect for my lifestyle
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Disappointing
on April 10, 2021
Posted by: PJV67
I shouldn’t even write this review because I don’t think it will help but here goes. Bought this around Christmas 2020. It doesn’t recognize my finger/thumb print consistently. It also takes extra effort to get key pad etc... to work properly. The web site said it was compatible with the glass phone screen protector but I wish I didn’t buy and install both glass and phone case. It always gets dust and dirt between the protector screen and the glass phone protector cover so I have to take it apart all the time to clean and due to that it is now cracked. i wish I’d just got a basic phone case
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 13, 2021
Hi there!
We're sorry to hear about your frustration with your Otter + Pop Defender Series case! Keep in mind, we don't recommend using additional screen protection with Defender Series cases that have built-in screen protectors. We appreciate your feedback, and we'll be sure to get your thoughts up the ladder to our design team. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Otter + Pop Defender Series case! Keep in mind, we don't recommend using additional screen protection with Defender Series cases that have built-in screen protectors. We appreciate your feedback, and we'll be sure to get your thoughts up the ladder to our design team. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Grandma
Verified Purchase:Yes
I’ve always used otterbox for outstanding protection on all my phones and tablets
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4
Does the job
on June 7, 2021
Posted by: ALAKitBear
Listen, I don’t understand all the bad reviews. It works fine. I have not too small fingers and the Pop Top feels slightly tight, so this might not do well with all y’all with fat fingers unless maybe you use the tips of yall’s fat fingers. It has the older Otterbox insignia, which is dated, but I’m cool with having a new Otterbox without the having to stick/glue Pop Socket.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: dsmith48
Verified Purchase:Yes
I just got my otterbox for my work phone and I have had other otter boxes for my work phone as well. I noticed 2 things. 1- this version does not have a screen protector like other defenders have, 2- there is not belt clip that comes with this version as well. Same product, same price, less of what you pay for.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Happy until pop socket broke
on March 15, 2021
Posted by: Megan
Originally I really liked the base, great for being outside a lot in Colorado. I had only had it a few months when the pop socket broke off of the case. I have looked all over and not been able to find a way to reattach the pop socket, without replacing the entire case. Regret this purchase.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 17, 2021
Hi Megan,
We're so sorry this Otter + Pop Defender Series case broke so soon. We'd be happy to replace your case here: bit.ly/warrantyotter
Best,
OtterBox Customer Service Team
We're so sorry this Otter + Pop Defender Series case broke so soon. We'd be happy to replace your case here: bit.ly/warrantyotter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com