Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone XS Max - Fall Blossom
Average customer rating
4 out of 5
4
(20 Reviews)
Open Ratings Snapshot
Rating breakdown 20 reviews
5 Stars
10
4 Stars
3
3 Stars
5
2 Stars
1
1 Star
1
65%of customers recommend this product. 
(
13 out of 20
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone XS Max - Fall Blossom
Customer Rating
3 out of 5
3
A case for big hands that like popsockets
on April 17, 2019
Posted by: ScottM
Verified Purchase:Yes
Bought this because I was hoping the popsocket would work as a horizontal and vertical stand and make the phone easier to handle. It works ok as a horizontal stand but collapses when trying to use it as a vertical stand. Also the case on my iPhone 10s Max makes it too large to hold well in one hand. So I returned the case. Build quality is good so if you have big hands and like popsockets than this is the case for you.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 19, 2019
Hey ScottM,

Sorry to hear that this Otter + Pop case didn't end up matching your style as expected! We completely understand your decision to return the item based on personal preferences, and we sincerely hope that this experience does not prevent you from considering our protective options going forward. Should you have any future questions or comments, please feel welcome to call our wonderful Otters at 1-855-688-7269, and they'll be delighted to provide assistance!

Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Okay
on September 26, 2020
Posted by: LynB
Verified Purchase:Yes
Bought it because of color. Case is okay. Pop out part keeps coming out. Can't use wireless charger anymore. Otter is a good case, just not crazy about this pop thing. Was expensive.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 27, 2020
Hi Lyn,

We're so sorry this Otter + Pop Defender Series case isn't checking off all your boxes this time around. To clarify, are you removing the PopTop before wireless charging? This will help with a seamless charging experience. If you're looking for something a little different, please feel free to check out our other iPhone Xs Max cases below!

bit.ly/OBiPhoneXsMax

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Best case for me
on July 2, 2020
Posted by: Eric
Verified Purchase:Yes
So nice recommend to my friend. Good protection for phone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Will Always Put This on any New Phones
on September 6, 2020
Posted by: Grrrringroeger
Verified Purchase:Yes
I’m a snob - totally admit it. I used to have a “Kate Spade” only policy. :) I purchased this cover after paying over 1K for a new phone I am determined to keep it as protected as I can. So, in addition to the screen protector I decided to try out the OtterBox case. I LOVE IT! It’s sturdy and you can just tell it is quality. I also decided to purchase a cover for my IPad which has basically made the thing indestructible! Thanks OtterBox - great product!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Good protection
on March 6, 2021
Posted by: Socket
Verified Purchase:Yes
I love the flat design of the built in Pop Socket and the fact that it won't come off. I love having the ability to change the cover design as well. The only negative I have found is that my phone is NOT as secure in my Pop Socket brand stick on car mount. My old pop socket would snap in and felt secure. This design doesn't allow that same secure mounting.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , March 9, 2021
Hi there!

We're sorry to hear about your disappointment with your Otter + Pop Defender Series case! We appreciate your feedback about the car mount that you're using with your case, and we'll be sure to get your experience passed up the ladder to our design team. If you run into any other issues with your OtterBox, please don't hesitate to give us a ring at 1-855-688-7269, and we'd be happy to get you helped out.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Defender with pod fail
on April 12, 2019
Posted by: CH69
Verified Purchase:Yes
I bought this for my iPhone 10s max. The placement of the pod would not work to prop the phone up with landscape or portrait. The pod was comfortable holding, but I wanted something to prop up the phone and this did not work.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 15, 2019
Hey there Aggie73,

We're so sorry to hear that your Otter + Pop Defender series for the iPhone Xs Max had trouble converting into a stand! Our Otter detectives would love to further investigate this, so please feel welcome to give them a call at 1-855-688-7269. They'll crack the code and solve this mystery as soon as possible!

Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Otter box with the built-in Pop Socket
on June 14, 2019
Posted by: Misty
Verified Purchase:Yes
The quality of the Otter box is great. My issue is that because the Pop Socket is recessed my finger rides much higher on the Pop Socket than a regular Pop Socket and the plastic lip at the top of the Pop Socket hurts my finger. Not happy with this design. It needs to be changed.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
It’s nice.
on May 11, 2019
Posted by: Ohwell89
Verified Purchase:Yes
Love the back piece. Something different than what I’ve used before.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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