Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7 Plus and 8 Plus - Black
Average customer rating
4.3
(254 Reviews)
Rating breakdown 254 reviews
5 Stars
163
4 Stars
41
3 Stars
24
2 Stars
10
1 Star
16
83%of customers recommend this product.
(
204 out of
245)
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7 Plus and 8 Plus - Black
Posted by: LynB
Verified Purchase:Yes
Bought it because of color. Case is okay. Pop out part keeps coming out. Can't use wireless charger anymore. Otter is a good case, just not crazy about this pop thing. Was expensive.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 27, 2020
Hi Lyn,
We're so sorry this Otter + Pop Defender Series case isn't checking off all your boxes this time around. To clarify, are you removing the PopTop before wireless charging? This will help with a seamless charging experience. If you're looking for something a little different, please feel free to check out our other iPhone Xs Max cases below!
bit.ly/OBiPhoneXsMax
Best,
OtterBox Customer Service Team
We're so sorry this Otter + Pop Defender Series case isn't checking off all your boxes this time around. To clarify, are you removing the PopTop before wireless charging? This will help with a seamless charging experience. If you're looking for something a little different, please feel free to check out our other iPhone Xs Max cases below!
bit.ly/OBiPhoneXsMax
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Clumsy Kitty
Verified Purchase:Yes
I got my new phone and case recently and am very happy with it. I have not only dropped but accidentally threw my phone and it has been fine. I should warn anyone going from really old defender series cases to one for the new phones, I had to buy a separate screen protector (also OtterBox) that is also doing a great job. I am in love with the pop feature if this case, it is new to me but so convenient!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ashley
Verified Purchase:Yes
So glad I got the defender with pop socket. It’s been worth having, I stopped dropping my phone on my face and I don’t have to worry about dropping my phone- terrible clutz. Also don’t have to worry when the children take my phone and run off.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Andy
Verified Purchase:Yes
First off, otterbox’s cases are and have always been top quality for providing protection for your device. However the pop socket IMO doesn’t quite work well with my iPhone XS. I can only imagine it with bigger phones. When using it in landscape mode, placing it on a flat surface, it drops. Even if I angle it to possibly create a larger surface area to stabilize, it falls. Charging: 50/50 on a Qi charger. I have to remove the socket. Which brings me to gripe 3: it’s not the easiest “popping” off the pop socket. I feel like I’m going to bend my phone in half when I attempt to remove it. Otherwise your choice. I’m probably not buying another one like this, but a regular case I would.
Written by a customer while visiting otterbox.com
Posted by: Tree1659
Verified Purchase:Yes
I buy the most expensive durable case u sell and I’ve replaced it 5 times.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 24, 2021
What's going on with all those OtterBox Defender Series cases that they don't seem to have been able to withstand the pressures of protection while you’re on the job?
Hopefully your iPhone has been kept safe from harm throughout, and we also hope that you’ve been able to take advantage of our warranty to help with those replacement cases. Please feel welcome to give us a quick call at 1-855-688-7269 and we'll be more than happy to help get another new case in the works and try to figure out what the root cause of the recurring trouble is.
Best,
OtterBox Customer Service Team
Hopefully your iPhone has been kept safe from harm throughout, and we also hope that you’ve been able to take advantage of our warranty to help with those replacement cases. Please feel welcome to give us a quick call at 1-855-688-7269 and we'll be more than happy to help get another new case in the works and try to figure out what the root cause of the recurring trouble is.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Shaneears_2000
Verified Purchase:Yes
Great idea and will work better for people with smaller,thinner fingers
Would be better if the pop socket came out a little farther , for people with bigger fingers
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: rhodry
Verified Purchase:Yes
Bought it about a month age have had great luck with otter boxes and this is no different
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Buddha
Verified Purchase:Yes
I’ve been using this case for a few months now after previously using an Otterbox Symmetry with a popsocket stuck on the back of it. This case is upgrade since the popsocket is integrated into the case so it protrudes less and it’s also easily removable so I can use wireless charging again.
I’ve ordered a black one for my wife. Since we have a 3 month old baby we’ve found we need to do more things, such as text each other, one handed and this case makes that a lot easier since you get can a better hold on your phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com