Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7 Plus and 8 Plus - Black
Average customer rating
4.3
(254 Reviews)
Rating breakdown 254 reviews
5 Stars
163
4 Stars
41
3 Stars
24
2 Stars
10
1 Star
16
83%of customers recommend this product.
(
204 out of
245)
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7 Plus and 8 Plus - Black
Posted by: Disappointed
Verified Purchase:Yes
Had it 2 weeks and the button won’t balance it. Constantly falls over. I can’t believe I paid this huge amount to be no better than my $15 cover
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 1, 2019
Hi there!
We're sorry to hear that your Otter + Pop Symmetry Series case has left you feeling disappointed. We usually suggest pulling out the PopTop all the way, then pushing down one side. This allows you to use the side that's still popped out as the stand for your phone. If that doesn't help, give us a ring at 1-855-688-7269, and we'll get you helped out with some more troubleshooting tips!
Best,
OtterBox Customer Service Team
We're sorry to hear that your Otter + Pop Symmetry Series case has left you feeling disappointed. We usually suggest pulling out the PopTop all the way, then pushing down one side. This allows you to use the side that's still popped out as the stand for your phone. If that doesn't help, give us a ring at 1-855-688-7269, and we'll get you helped out with some more troubleshooting tips!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Magen
Verified Purchase:Yes
I’ve had this case for a few days now. I love the feel of it! I love that the built in pop socket flattens flush with the rest of the case. The flap over the lightening port is VERY hard to open, but I expect that to improve with use, and I would rather it be hard to open than hard to close!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: klr2
Verified Purchase:Yes
I had bought a different otter box before this and dropped it twice. Both times the protective glass shattered. This time I bought the defender again and will do so in the future. Also, love the pop socket. I also bought one for my husband for Christmas. We hove love them. Only downside is putting the cases on.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Trevor
Verified Purchase:Yes
The pop socket doesn't work, pull it out and it tips over.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 14, 2020
Hey, Trevor!
We're sorry to hear about your frustration with your Otter + Pop Symmetry Series case! We usually suggest pulling the PopTop all the way out, then pushing down one side. This allows you to use the side that's still popped out as the stand for your phone. If you continue to have issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Otter + Pop Symmetry Series case! We usually suggest pulling the PopTop all the way out, then pushing down one side. This allows you to use the side that's still popped out as the stand for your phone. If you continue to have issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: tarunipriya
Verified Purchase:Yes
Very pretty color, and looks to be durable. My only issue is that with the popsocket, which gives a slight bump on the back, my phone can no longer be held by my car mount, or wirelessly charge. I have to remove the popsocket to do that. However,the added popsocket is still a big plus, not to mention the gorgeous dark pink!
Written by a customer while visiting otterbox.com
Posted by: TreLikesIt
Verified Purchase:Yes
I bought this case a few weeks ago. AND I LOVE THE COLOR IS AMAZING !!! The built in pop socket comes in CLUTCHHHHHH
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Tann
Verified Purchase:Yes
Doesn’t have any protection on the front screen. If buying from Canada, way overpriced.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 22, 2020
Hi Tann,
We're so sorry you're having mixed feelings about this Defender Series case.
We decided to fore-go the built-in screen protector to ensure complete functionality with the curved touchscreen. Our engineers redesigned the Defender Series in order to provide the same drop protection even without the built-in screen protector or an extra glass screen protector. The addition of the Alpha Glass provides your phone with premium protection and outperforms our previous Defender Series designs. Feel free to check it out below!
bit.ly/OBiXAlphaGlass
Best,
OtterBox Customer Service Team
We're so sorry you're having mixed feelings about this Defender Series case.
We decided to fore-go the built-in screen protector to ensure complete functionality with the curved touchscreen. Our engineers redesigned the Defender Series in order to provide the same drop protection even without the built-in screen protector or an extra glass screen protector. The addition of the Alpha Glass provides your phone with premium protection and outperforms our previous Defender Series designs. Feel free to check it out below!
bit.ly/OBiXAlphaGlass
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: MikeD036
Verified Purchase:Yes
It’s a really solid case, for sure will keep your (and mine) phone safe. It’s just the little things that take the score down. The photos online of the case don’t exactly match up with the build. The surround ridge on the back side seems way more pronounced in the picture than on the actual case, seems small and petty but I was looking for that style to give such a bulky case some character. The biggest complaint I have about the case though is that the pop is not actually centerer on the centre of gravity of the actual phone, again seems petty but when the phone is in the pop holders sold by pop it slowly leans and finally flips upside down...if you try and start horizontal (like to watch a movie) it’s does not stay at all. All that said, if you don’t plan on using the stand that pop sells to hold the case (as I did for it’s minimalist size in the car and work) it’s a solid case, I work as a paramedic and no longer worry about the phone breaking or cracking while at work.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, June 26, 2020
Hi Mike,
Thank you for the candid feedback.
Unfortunately, even though we do our best to put up an accurate representation of the color and style of the case, sometimes things can get lost in translation, so to speak, due to different monitors, etc. Nonetheless, we're still confident it will provide some of the best protection available to safeguard your investment. If you have any further questions or concerns, please feel free to ping us below and we'd love to chat!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Thank you for the candid feedback.
Unfortunately, even though we do our best to put up an accurate representation of the color and style of the case, sometimes things can get lost in translation, so to speak, due to different monitors, etc. Nonetheless, we're still confident it will provide some of the best protection available to safeguard your investment. If you have any further questions or concerns, please feel free to ping us below and we'd love to chat!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com