Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7 Plus and 8 Plus - Black
Average customer rating
4.3 out of 5
4.3
(254 Reviews)
Open Ratings Snapshot
Rating breakdown 254 reviews
5 Stars
163
4 Stars
41
3 Stars
24
2 Stars
10
1 Star
16
83%of customers recommend this product. 
(
204 out of 245
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7 Plus and 8 Plus - Black
Customer Rating
3 out of 5
3
A case for big hands that like popsockets
on April 17, 2019
Posted by: ScottM
Verified Purchase:Yes
Bought this because I was hoping the popsocket would work as a horizontal and vertical stand and make the phone easier to handle. It works ok as a horizontal stand but collapses when trying to use it as a vertical stand. Also the case on my iPhone 10s Max makes it too large to hold well in one hand. So I returned the case. Build quality is good so if you have big hands and like popsockets than this is the case for you.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 19, 2019
Hey ScottM,

Sorry to hear that this Otter + Pop case didn't end up matching your style as expected! We completely understand your decision to return the item based on personal preferences, and we sincerely hope that this experience does not prevent you from considering our protective options going forward. Should you have any future questions or comments, please feel welcome to call our wonderful Otters at 1-855-688-7269, and they'll be delighted to provide assistance!

Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Pop socket won’t stay on
on April 20, 2019
Posted by: Chrisee
Verified Purchase:Yes
I don’t know why but pop socket keeps coming off no matter how hard I try to apply it
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 23, 2019
Dear Chrisee,

Yikes! We're shocked to see that this PopSocket refuses to stick on your OtterBox case! Not to worry - our expert Otters are ready to step in and solve this conundrum. Please don't hesitate to call them at 1-855-688-7269, and they'll straighten things out right away!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Brilliant
on May 21, 2019
Posted by: Niki1982
Verified Purchase:Yes
Got this about 2 weeks ago and I love it!! Strong, sturdy and toddler proof! The interchangeable popsocket on the back is fab!! I’m a very happy customer!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
It's okay...bit
on May 31, 2019
Posted by: Awesomeness
Verified Purchase:Yes
I love the defender case it's perfect for where I work. The problem I have is with using the Touch ID on my home button.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, June 4, 2019
Hey there Awesomeness,

It's awesome to hear that this Defender series has been the perfect working companion! We apologize that the Touch ID feature has been having a tough time syncing up lately, and our friendly Otters would love to straighten things out with some troubleshooting. Please don't hesitate to give them a ring at 1-855-688-7269, and they'll get things back on track again in no time!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Great cover but not good pop
on June 4, 2019
Posted by: Sufan
Verified Purchase:Yes
If you’ve got big fingers, this is not for you. Only the top of my fingers fit right under the pop. Other than that, the quality is great as usual from Otterbox.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, June 5, 2019
Hi there Sufan,

We sincerely apologize that your fingers aren't fitting under that PopSocket! Although a change in the dimensions of the PopSockets isn't on our road map, we'd be more than happy to pass your feedback along to our design team! If you have any other questions or concerns, our friendly Otters are here to help! Feel free to give them a call at 1-855-628-7269.

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Best Purchase Ever
on June 11, 2019
Posted by: Rosie10
Verified Purchase:Yes
It is to easy to handle, even the video of instructions is very helpful, better than what I expected. The color coordination was perfect.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Love the case but
on September 3, 2019
Posted by: Rachelcup
Verified Purchase:Yes
Love the case. The built in pop socket works so much better than putting one on the other defender cases. However it doesn’t stay in place when I use the dash mount. I find my phone spinning or jumping off my dash when I make turns or hit a bump. This didn’t happen before.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Durable
on September 27, 2019
Posted by: Sandy
Verified Purchase:Yes
Bought this case a few wks ago. Pretty but not functional. Very heavy to hold. Finger hold doesn’t support to stand phone side ways. It’s a little too short and phone flops down. Not the best or ideal.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 30, 2019
Hey Sandy,

We're so sorry this Otter + Pop Symmetry Series case isn't checking off all your boxes! The PopTop can support your phone horizontally, but not vertically. We apologize for any confusion. If you're having problems with your case, give us a call at 1-855-688-7269, and we'd be happy to dive in with some troubleshooting.


Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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