Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7 Plus and 8 Plus - Black
Average customer rating
4.3 out of 5
4.3
(254 Reviews)
Open Ratings Snapshot
Rating breakdown 254 reviews
5 Stars
163
4 Stars
41
3 Stars
24
2 Stars
10
1 Star
16
83%of customers recommend this product. 
(
204 out of 245
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7 Plus and 8 Plus - Black
Customer Rating
3 out of 5
3
It protects but bulky and no wireless charging
on June 10, 2020
Posted by: Pcgreg
Verified Purchase:Yes
Let’s face it...it’s a case. It’s dull but does what I needed it to do...protect the phone. It is really bulky. I spoke to someone on this site ahead of time and they assured me that the pop socket version allowed for wireless charging....this was absolutely incorrect. This case may connect for a split second to a wireless charger, but it will not charge your phone. If anyone tells you it will...they are not correct. I probably would not get this case again as I am not happy that 8 can not use my wireless charger
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 12, 2020
Hi there!

We're sorry to hear about any frustration with your Otter + Pop Defender Series case! While that case is compatible with Qi charging, you may find the best interaction after removing the PopTop. Additionally, some chargers tend to work better than others, so you may find that a different charger suits you best. We'll be sure to get your feedback passed up the ladder! If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
They got the order wrong
on October 9, 2020
Posted by: Curtis
Verified Purchase:Yes
Ordered a black otter box , a purple one showed up instead
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 11, 2020
Hi Curtis,

We're so sorry some wires got crossed during the purchase of this Defender Series case. If you're still looking for the right colored case, we would love to help get you back on track to stylish security. Please feel free to ping us on our Contact Us page below, and we'll dive in with the assist!

bit.ly/ContactOtter

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Defender too bulky
on August 19, 2021
Posted by: Anthony5275
Verified Purchase:Yes
I purchase the Defender Series case and found it to be too bulky and hard to operate my phone. I was not as pleased as I was with my first Otterbox case. I should have done more research. It didn't fit into my WeatherTech cup holder due to the size and it doesn't fit well into my pants pocket.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 20, 2021
Hey Anthony,

So sorry to hear your Otter + Pop Defender Series wasn't quite what you'd expected! If that case is a bit too substantial for your taste, we do offer a wide variety of options that are significantly slimmer, as well as a 30-day return option. Feel free to ring up our friendly Otters at 1-855-688-7269 to get the ball rolling on a return and we'll help you pick out just the right case for you!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Ugly & Annoying
on October 11, 2021
Posted by: Vera123
Verified Purchase:Yes
This case is huge, ugly, and a pain every time you need to access the mute button or plug your phone in to charge. I wouldn’t buy this again.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 12, 2021
We appreciate the candid feedback and are sorry to hear that you haven't enjoyed the time spent with the Otter + Pop Defender Series Case. Not sure how long you've had the case, but if you're within 30 days of purchase, we'd be glad to help set up a return.

And we do have a number of other, more streamlined case models to choose from, so maybe take a look around the website to see if something else strikes your fancy!

https://www.otterbox.com/en-us/returns

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Great case idea
on April 9, 2019
Posted by: MrCanMan
Verified Purchase:Yes
It’s the perfect blend of the convenience of a PopSocket and an Otterbox case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Love it!
on April 11, 2019
Posted by: Daawn
Verified Purchase:Yes
Tried a regular pop socket on a regular case and hated how it was so bulky but this case is awesome!! Fits in my pocket great without being bulky!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Love this case!
on April 14, 2019
Posted by: JKathryn218
Verified Purchase:Yes
I can’t wait for more colors to be released! Best case I’ve ever owned!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Blue Nebula
on April 23, 2019
Posted by: Marie
Verified Purchase:Yes
Beautiful case, just a little heavier than I like. The Pop Socket is interchangeable. This will definitely protect my phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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