Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7 Plus and 8 Plus - Black
Average customer rating
4.3
(254 Reviews)
Rating breakdown 254 reviews
5 Stars
163
4 Stars
41
3 Stars
24
2 Stars
10
1 Star
16
83%of customers recommend this product.
(
204 out of
245)
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7 Plus and 8 Plus - Black
Posted by: Fredster
Verified Purchase:Yes
I am not happy with the thing on the back. I like a plain flat back. The case is not bad. I like things plain and simple.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 13, 2019
Hi, Fredster!
We're sorry that you're not liking your new Otter + Pop Symmetry Series case! If you're looking for something a little more flat on the back, we'd suggest checking out our regular Symmetry Series case.
Check that case out here: https://www.otterbox.com/en-us/apple-iphone-xs-max/symmetry-series-case/77-60028.html#prefn1=color&prefn2=series&prefv1=Black&prefv2=Symmetry+Series&start=1
We're sorry that you're not liking your new Otter + Pop Symmetry Series case! If you're looking for something a little more flat on the back, we'd suggest checking out our regular Symmetry Series case.
Check that case out here: https://www.otterbox.com/en-us/apple-iphone-xs-max/symmetry-series-case/77-60028.html#prefn1=color&prefn2=series&prefv1=Black&prefv2=Symmetry+Series&start=1
Written by a customer while visiting otterbox.com
Posted by: KGold
Verified Purchase:Yes
I am not satisfied with this case. It’s way too bulky for the 7+. The pop socket doesn’t go as far as other pop sockets so because it’s too bulky it’s difficult to hold unless you have large hands. Also the home button doesn’t always work with the fingerprint because of the thick plastic. I’m returning this product.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 9, 2019
Hi there!
We're sorry to hear about all the problems that you had with your Otter + Pop Defender Series case! We'll be sure to get your feedback passed up the ladder. If you're looking for a case that still includes a built-in PopSocket but is slimmer and more pocket-friendly, we'd suggest checking out the Otter + Pop Symmetry Series case, here: https://www.otterbox.com/en-us/iphone-8-plus?prefn1=series&prefv1=Otter%20%2B%20Pop%20Symmetry%20Series
If you have any questions about that case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about all the problems that you had with your Otter + Pop Defender Series case! We'll be sure to get your feedback passed up the ladder. If you're looking for a case that still includes a built-in PopSocket but is slimmer and more pocket-friendly, we'd suggest checking out the Otter + Pop Symmetry Series case, here: https://www.otterbox.com/en-us/iphone-8-plus?prefn1=series&prefv1=Otter%20%2B%20Pop%20Symmetry%20Series
If you have any questions about that case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: None
Verified Purchase:Yes
Case is too slippery, and the pop socket is located too high on the case. Full rubberized corners would go a long way.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 15, 2019
Hi there,
We appreciate your thoughts on the Otter + Pop Symmetry Series. We are sorry that it did not quite meet your expectations. We will pass your feedback on to our design team for future consideration.
We hope that this one unfortunate experience does not discourage you from considering our products in the future. If you ever have any OtterBox questions, please do not hesitate to reach out to us at 1-855-688-7269. We are happy to help!
Sincerely,
OtterBox Customer Service Team
We appreciate your thoughts on the Otter + Pop Symmetry Series. We are sorry that it did not quite meet your expectations. We will pass your feedback on to our design team for future consideration.
We hope that this one unfortunate experience does not discourage you from considering our products in the future. If you ever have any OtterBox questions, please do not hesitate to reach out to us at 1-855-688-7269. We are happy to help!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Ryley2002
Verified Purchase:Yes
I bought it for my grandson and he loves it!!!!!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: jjLollipop
Verified Purchase:Yes
Didn’t like that with the way the case was designed it would be plastic against the glass with no foam like cushion I didn’t feel it was as secure as a plain symmetry
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 24, 2019
Hi jjLollipop,
Sorry to hear that you're feeling slightly uncertain towards this OtterBox case! Although this unit was crafted to safeguard and keep hold of your device, we completely understand why you might feel more comfortable with the Symmetry series. If you would like to further explore this option, please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll gladly provide additional assistance!
Sincerely,
OtterBox Customer Service Team
Sorry to hear that you're feeling slightly uncertain towards this OtterBox case! Although this unit was crafted to safeguard and keep hold of your device, we completely understand why you might feel more comfortable with the Symmetry series. If you would like to further explore this option, please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll gladly provide additional assistance!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Sarah
Verified Purchase:Yes
I returned it. Waiting to get my money back. It was awful. The pop socket broke immediately.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 24, 2019
Hi Sarah,
We are truly sorry that this Otter + Pop Symmetry Series for your iPhone XS Max did not give you a typical OtterBox experience. This is disappointing and we would have liked to set up a warranty replacement to get things back on track. We truly hope that this one unusual experience does not discourage you from considering our products in the future.
If you ever have any OtterBox questions, please do not hesitate to give our friendly Otters a call at 1-855-688-7269.
Sincerely,
OtterBox Customer Service Team
We are truly sorry that this Otter + Pop Symmetry Series for your iPhone XS Max did not give you a typical OtterBox experience. This is disappointing and we would have liked to set up a warranty replacement to get things back on track. We truly hope that this one unusual experience does not discourage you from considering our products in the future.
If you ever have any OtterBox questions, please do not hesitate to give our friendly Otters a call at 1-855-688-7269.
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Cheyenne625
Verified Purchase:Yes
Great product! Absolutely love it! Fits the phone perfectly!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Stacie
Verified Purchase:Yes
I bought it because a regular pop socket doesn’t stick to the defender series. Wish there were more colors or interchangeable pop sockets.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, October 9, 2019
Hi Stacie,
We're sorry this Otter + Pop Defender Series case left you looking for more. We're always evaluating new case options and we'd love to hear about what colors you'd like to see. Feel free to give us a call at 1-855-688-7269 and we'd be happy to chat!
Kindly,
OtterBox Customer Service Team
We're sorry this Otter + Pop Defender Series case left you looking for more. We're always evaluating new case options and we'd love to hear about what colors you'd like to see. Feel free to give us a call at 1-855-688-7269 and we'd be happy to chat!
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com