Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7 Plus and 8 Plus - Black
Average customer rating
4.3 out of 5
4.3
(254 Reviews)
Open Ratings Snapshot
Rating breakdown 254 reviews
5 Stars
163
4 Stars
41
3 Stars
24
2 Stars
10
1 Star
16
83%of customers recommend this product. 
(
204 out of 245
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone 7 Plus and 8 Plus - Black
Customer Rating
5 out of 5
5
Love it!!!
on April 4, 2019
Posted by: k3butterfly
Verified Purchase:Yes
I absolutely love the built-in popsocket. The back of the case is smooth when I don't have the popsocket in use and that makes it easier to put into my pockets without catching it on items.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
It’s nice.
on May 11, 2019
Posted by: Ohwell89
Verified Purchase:Yes
Love the back piece. Something different than what I’ve used before.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great Orotection
on June 9, 2019
Posted by: MsRee
Verified Purchase:Yes
I bought this for when I travel not for everyday use as the case is very thick and it does not fit my everyday weather tech carphone accessory, but will be great protection when I’m traveling by bus or plane and it’s very easy to switch over. I wish it would have fit, I would use it as my main case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Strong & Sturdy
on October 19, 2019
Posted by: MelM
Verified Purchase:Yes
Very Happy with the sturdiness of this cover. It gave me the confidence (I am a very clumsy person). However I find the process of application of the case to the phone is not that easy and the packaging lacks instruction on how to do it. But its not a big deal as I managed to google it. Highly recommended if you are looking for a full protection. A little bit bulky, hence not as pocket friendly as the Otterbox symmetry series.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Very happy with purchase.
on February 4, 2021
Posted by: Karlee47
Verified Purchase:Yes
Awesome phone case that offers a lot of protection while feeling great in your hands. I drop my phone quite often so I needed a case with good protection without to much bulk and this case is it! I am able to use my wireless charger even with this case on so that's an added benefit. Love the pop socket too! The only reason I did not give it 5 stars is because I'm not a fan of the color combo (Winter). I wish the interior color was either white or a better matching blue/green. Purchased for my iPhone Xs and it fits perfectly!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Worst case
on February 17, 2021
Posted by: Mick263
I brought this case less than 6 months ago and it’s broken already so disappointed for the price haven’t even dropped it once
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 19, 2021
Hi there!

We're sorry to hear that your Defender Series is already damaged! We'll be sure to let our engineers hear about your experience. In the meantime, we have a wonderful warranty, so we can definitely get you taken care of with a replacement case. Please feel free to give us a ring at 1-855-688-7269, and we can get your claim started!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
A novel idea, IF you don't have wireless charging
on May 30, 2019
Posted by: DrTek
Verified Purchase:Yes
Having to remove the pop to wireless charge my iPhone on my pad is a hassle. The pop idea is a good one. I just don't think it's a good fit for phones with wireless charging.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 31, 2019
Hey there DrTek,

We apologize that this Otter + Pop Defender series doesn't seem to be getting along well with your favorite wireless charger! With this particular case, if you are experiencing interference with wireless charging, we do suggest removing the PopTop. Doing this usually helps the device align seamlessly with the charger. If you have any additional questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Doesn’t charge on a flat charger with the POP
on July 7, 2020
Posted by: Ellen
Verified Purchase:Yes
I love otter box and was so excited to get this but the pop blocks the spot where it needs to connect to a cordless charger. They should include that in the description
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , July 9, 2020
Hi, Ellen!

We're sorry to hear about any frustration with your Otter + Pop Defender Series case! While that case is compatible with Qi charging, we do recommend removing the PopTop for the best charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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