Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone X and XS - Winter Shade
Average customer rating
4.3 out of 5
4.3
(225 Reviews)
Open Ratings Snapshot
Rating breakdown 225 reviews
5 Stars
146
4 Stars
34
3 Stars
19
2 Stars
12
1 Star
14
82%of customers recommend this product. 
(
177 out of 216
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone X and XS - Winter Shade
Customer Rating
1 out of 5
1
Wouldn’t purchase again
on June 19, 2020
Posted by: Tann
Verified Purchase:Yes
Doesn’t have any protection on the front screen. If buying from Canada, way overpriced.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 22, 2020
Hi Tann,

We're so sorry you're having mixed feelings about this Defender Series case.

We decided to fore-go the built-in screen protector to ensure complete functionality with the curved touchscreen. Our engineers redesigned the Defender Series in order to provide the same drop protection even without the built-in screen protector or an extra glass screen protector. The addition of the Alpha Glass provides your phone with premium protection and outperforms our previous Defender Series designs. Feel free to check it out below!

bit.ly/OBiXAlphaGlass

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
It’s solid but with little design flaws
on June 23, 2020
Posted by: MikeD036
Verified Purchase:Yes
It’s a really solid case, for sure will keep your (and mine) phone safe. It’s just the little things that take the score down. The photos online of the case don’t exactly match up with the build. The surround ridge on the back side seems way more pronounced in the picture than on the actual case, seems small and petty but I was looking for that style to give such a bulky case some character. The biggest complaint I have about the case though is that the pop is not actually centerer on the centre of gravity of the actual phone, again seems petty but when the phone is in the pop holders sold by pop it slowly leans and finally flips upside down...if you try and start horizontal (like to watch a movie) it’s does not stay at all. All that said, if you don’t plan on using the stand that pop sells to hold the case (as I did for it’s minimalist size in the car and work) it’s a solid case, I work as a paramedic and no longer worry about the phone breaking or cracking while at work.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, June 26, 2020
Hi Mike,

Thank you for the candid feedback.

Unfortunately, even though we do our best to put up an accurate representation of the color and style of the case, sometimes things can get lost in translation, so to speak, due to different monitors, etc. Nonetheless, we're still confident it will provide some of the best protection available to safeguard your investment. If you have any further questions or concerns, please feel free to ping us below and we'd love to chat!

bit.ly/ContactOtter

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Okay
on September 26, 2020
Posted by: LynB
Verified Purchase:Yes
Bought it because of color. Case is okay. Pop out part keeps coming out. Can't use wireless charger anymore. Otter is a good case, just not crazy about this pop thing. Was expensive.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 27, 2020
Hi Lyn,

We're so sorry this Otter + Pop Defender Series case isn't checking off all your boxes this time around. To clarify, are you removing the PopTop before wireless charging? This will help with a seamless charging experience. If you're looking for something a little different, please feel free to check out our other iPhone Xs Max cases below!

bit.ly/OBiPhoneXsMax

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Very nice and slim.
on October 25, 2020
Posted by: Sandrew
Verified Purchase:Yes
I bought this for my iPhone SE. Perfect fit and great protection.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
I always trust my OtterBox
on December 15, 2020
Posted by: Clumsy Kitty
Verified Purchase:Yes
I got my new phone and case recently and am very happy with it. I have not only dropped but accidentally threw my phone and it has been fine. I should warn anyone going from really old defender series cases to one for the new phones, I had to buy a separate screen protector (also OtterBox) that is also doing a great job. I am in love with the pop feature if this case, it is new to me but so convenient!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
So glad I bought this
on February 3, 2021
Posted by: Ashley
Verified Purchase:Yes
So glad I got the defender with pop socket. It’s been worth having, I stopped dropping my phone on my face and I don’t have to worry about dropping my phone- terrible clutz. Also don’t have to worry when the children take my phone and run off.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Satisfied but…
on May 17, 2021
Posted by: Andy
Verified Purchase:Yes
First off, otterbox’s cases are and have always been top quality for providing protection for your device. However the pop socket IMO doesn’t quite work well with my iPhone XS. I can only imagine it with bigger phones. When using it in landscape mode, placing it on a flat surface, it drops. Even if I angle it to possibly create a larger surface area to stabilize, it falls. Charging: 50/50 on a Qi charger. I have to remove the socket. Which brings me to gripe 3: it’s not the easiest “popping” off the pop socket. I feel like I’m going to bend my phone in half when I attempt to remove it. Otherwise your choice. I’m probably not buying another one like this, but a regular case I would.
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Make something a construction laborer can use.
on May 23, 2021
Posted by: Tree1659
Verified Purchase:Yes
I buy the most expensive durable case u sell and I’ve replaced it 5 times.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 24, 2021
What's going on with all those OtterBox Defender Series cases that they don't seem to have been able to withstand the pressures of protection while you’re on the job?

Hopefully your iPhone has been kept safe from harm throughout, and we also hope that you’ve been able to take advantage of our warranty to help with those replacement cases. Please feel welcome to give us a quick call at 1-855-688-7269 and we'll be more than happy to help get another new case in the works and try to figure out what the root cause of the recurring trouble is.


Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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