Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone X and XS - Winter Shade
Average customer rating
4.3
(225 Reviews)
Rating breakdown 225 reviews
5 Stars
146
4 Stars
34
3 Stars
19
2 Stars
12
1 Star
14
82%of customers recommend this product.
(
177 out of
216)
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone X and XS - Winter Shade
Posted by: E Johnson
Verified Purchase:Yes
I have no idea why they would even sell this for the 8 Plus. It took about 2 seconds to see that it was not going to hold the phone up to watch the screen. The phone was too heavy, or the pop wasn't strong enough. Either way, all I did was put it back in the package and spend more time returning it to them.
Response from otterbox.comBy OtterBox , Customer Service Team, April 6, 2022
Hello!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved. You can see what that looks like here: https://help.popsockets.com/hc/en-us/articles/360057037991-Otter-Pop-Cases
If you run into any other troubles, feel free to call us at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved. You can see what that looks like here: https://help.popsockets.com/hc/en-us/articles/360057037991-Otter-Pop-Cases
If you run into any other troubles, feel free to call us at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
