Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone X and XS - Winter Shade
Average customer rating
4.3
(225 Reviews)
Rating breakdown 225 reviews
5 Stars
146
4 Stars
34
3 Stars
19
2 Stars
12
1 Star
14
82%of customers recommend this product.
(
177 out of
216)
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone X and XS - Winter Shade
Posted by: Cbarr86
Verified Purchase:Yes
Overall it works okay. The pop socket is the only part of the phone that I do not like as it collapses easily when using the pop socket as a kickstand. the pop socket also interferes with the ability to use the phone holder with the RAM X-Grip that I have in my truck. Additionally, the case with the pop socket does not allow the holster to be used with the screen out (like a kickstand). The case itself is well made and I have always recommended it. Overall I recommend purchasing the regular case without the pop socket.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , August 16, 2021
Hi there!
We're sorry to hear about your frustration with your Otter + Pop Defender Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved.
We appreciate your feedback about the troubles your case is giving you with your holster and phone holder, and we'll be sure to let our design team know about your experience. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Otter + Pop Defender Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved.
We appreciate your feedback about the troubles your case is giving you with your holster and phone holder, and we'll be sure to let our design team know about your experience. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Todd
Verified Purchase:Yes
I contacted customer serive and they we out of holsters and mine had broke so I decided to order a new otter box and I ordered Otter box with a pop on the back. It shows up and it didn't come with a holster. I was mad at first thought about sending it back but my old one looked so bad. So I put it on the screen protector is better and my iPhone handles my touch a lot better now. Still wouldn't have bought this with out a holster but its a good case.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Kelly0503
Verified Purchase:Yes
I bought this about a month ago and I love how easy it is to change my pop socket.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jackson
Verified Purchase:Yes
I got this for my husband who can break anything. I'm impressed that it is so sturdy. This should be the case that lets me stop replacing phones because of broken screens, etc. He especially likes the pop feature as he has trouble with arthritic hands.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Wasn’t happy with case
on January 18, 2022
Posted by: Anonymous
My phone bounces around in case not secure at all so I stopped using it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , January 20, 2022
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Defender Series case! We appreciate your feedback about the odd fit with your OtterBox, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Defender Series case! We appreciate your feedback about the odd fit with your OtterBox, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Peter29
Verified Purchase:Yes
Perfect for holding my upgrade. My only complaint is no screen guard installed.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: A mccaffrey
Verified Purchase:Yes
Love having the protection of an otter box with the convince of having a pop socket. I don’t drop my phone as much ( I’m a klutz) having the pop socket but when I do I don’t panic as much.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Stand feature doesn't work / doesn't work well
on March 30, 2022
Posted by: the evil twin
Verified Purchase:Yes
The pop out mini-stand doesn't extend enough to angle the phone very much and the stand itself won't stay in place. The rest of the case seems fine, I just wouldn't bother with the stand feature.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 31, 2022
We're sorry to hear you're having some trouble using your Otter + Pop Defender Series Case as a means for hands-free viewing. For propping up some of the more sizable devices like yours, PopSockets recommends expanding and then tilting or “kinking” the PopTop to one side for a more stable experience. In addition, it will be helpful to have the heavier camera side of the device be closer to the surface that you’re placing it on to avoid things getting a bit top-heavy.
In addition, that belt clip/holster component should be able to be used as a stand as well. Or were you also struggling with that piece? Feel free to give our friendly Otters a call at 1-855-688-7269 if we can be of further assistance and we'll always be happy to help!
Best,
OtterBox Customer Service Team
In addition, that belt clip/holster component should be able to be used as a stand as well. Or were you also struggling with that piece? Feel free to give our friendly Otters a call at 1-855-688-7269 if we can be of further assistance and we'll always be happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com