Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone X and XS - Winter Shade
Average customer rating
4.3
(225 Reviews)
Rating breakdown 225 reviews
5 Stars
146
4 Stars
34
3 Stars
19
2 Stars
12
1 Star
14
82%of customers recommend this product.
(
177 out of
216)
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone X and XS - Winter Shade
Posted by: Treechicken
Verified Purchase:Yes
Satisfied with impact protection
Pop socket is great
Zero for allowing sawdust under screen and button makes finger print unusable :(
Isn’t that the whole point of a full case?
Pop socket is great
Zero for allowing sawdust under screen and button makes finger print unusable :(
Isn’t that the whole point of a full case?
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , July 1, 2021
Hi there!
We're sorry to hear about your troubles with your Otter + Pop Defender Series case! While that case is designed to keep your ports protected from dust and debris, the full case isn't entirely sealed off. We appreciate your feedback, and we'll be sure to let our engineers know about your experience. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your troubles with your Otter + Pop Defender Series case! While that case is designed to keep your ports protected from dust and debris, the full case isn't entirely sealed off. We appreciate your feedback, and we'll be sure to let our engineers know about your experience. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Rong
Verified Purchase:Yes
Had this a month and have already dropped my iPhone twice with no damage to my phone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Shay
Verified Purchase:Yes
Every time I purchase a new phone, I do not leave the store without it being in an Otterbox!!
I had one a couple years back & drove off with it on my bumper!! I know....Yikes!!! Well, the phone was run over! Broke the case but the phone was not touched!! I called Otterbox to get another one. In the process I told them the story & would u believe , they sent me a new one at NO CHARGE!!!! Wow!! Now that is some customer service right there!!
I will continue to use nothing but Otterbox. That’s for sure!!
I had one a couple years back & drove off with it on my bumper!! I know....Yikes!!! Well, the phone was run over! Broke the case but the phone was not touched!! I called Otterbox to get another one. In the process I told them the story & would u believe , they sent me a new one at NO CHARGE!!!! Wow!! Now that is some customer service right there!!
I will continue to use nothing but Otterbox. That’s for sure!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Vicki
Verified Purchase:Yes
Until I bought an Otterbox, I was breaking 1 phone every 6 months on average. Ever since I invested in one, I've kept my current phone for 2.5+ years. Just bought a new one (my old case was peeling from daily use) and got a pink one with a moon pop socket. The build in pop socket is an amazing addition.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dakota
Verified Purchase:Yes
I mean it keeps my phone safe, but at the cost of not being able to use the finger print scanner. Got annoyed and took it off my phone. Wish I would have bought at a store because it wasn’t what I had in mind.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team , July 19, 2021
Hi, Dakota!
We're sorry to hear about your disappointment with your Otter + Pop Defender Series case! It's odd to hear that the fingerprint film on your case is interfering with the functionality of the device, and we'll be sure to let our design team know about your experience. We do recommend registering your fingerprints into the device with the case on and off, as that will help your phone recognize the case film too. If that doesn't help, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you a replacement case.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Defender Series case! It's odd to hear that the fingerprint film on your case is interfering with the functionality of the device, and we'll be sure to let our design team know about your experience. We do recommend registering your fingerprints into the device with the case on and off, as that will help your phone recognize the case film too. If that doesn't help, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you a replacement case.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Defender Case: BEST CASE for my iPhone SE 2020
on July 21, 2021
Posted by: Pghguy
I have used the Defender Case for my iPhone SE 2020 for a few months and am overwhelming pleased with the protection provided by the Defender Case! I can be clumsy and have dropped my iPhone SE 2020 up to 2-3 times a month, with NO damage to its screen or to the phone's operation, (concrete, asphalt, tile floors, so on). Yes the case is a bit bigger than other cases, but for me the Defender Case is worth it!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: _Dae
Verified Purchase:Yes
I’ve had this for maybe six weeks; it’s a far step up from my previous, also an Otter Box and itself a very good design. I look l forward to even more use out of this one, and the other gets handed down—the Circle of Life encapsulated. I recommend the new one highly. Willing to discuss, via do44@juno.com.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Frankie
Verified Purchase:Yes
Bought as birthday gift. Recipient not sure about Pop feature, but uses it all the time now.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com