Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone X and XS - Winter Shade
Average customer rating
4.3
(225 Reviews)
Rating breakdown 225 reviews
5 Stars
146
4 Stars
34
3 Stars
19
2 Stars
12
1 Star
14
82%of customers recommend this product.
(
177 out of
216)
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone X and XS - Winter Shade
Posted by: michelle
Verified Purchase:Yes
I recieved my outterbox (iphone8plus) the plastic scrren was so warped it was unreal and couldnt use it. I actually had to cut the plastic out in order to use it. the pop defender - poped off , so that part is useless. I have tried poping it back on with no luck. So I don't think I will be buying anymore outtercases.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 29, 2021
Hi there, Michelle!
We're sorry to hear that your Otter + Pop Defender Series case was giving you so many issues! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear that your Otter + Pop Defender Series case was giving you so many issues! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: otteronwater
Verified Purchase:Yes
I've been buying cellphones since their inception as technology and always bought Otterbox cases for them when they were available (phones were pretty valuable pieces of equipment at one point!) Otterbox always did the job of protecting my phone as promised, making it less slippery and keeping it from damage from all-too-frequent drops, and plenty of use in the rain. This one seems to be just as effective, and the pop-socket that telescopes inward when not in use is excellent. I do a lot of video on the fly while steering a launch on the water, and this gives me a much better grip.
One star comes off for the inability to use TouchID with it. I've reset it 10 times with new print sampling, and in each case it doesn't work 3/4 of the time - making it slower than just entering a password (which is what I end up doing). Not sure this is Otterbox's fault, but it's a fact of my experience.
One star comes off for the inability to use TouchID with it. I've reset it 10 times with new print sampling, and in each case it doesn't work 3/4 of the time - making it slower than just entering a password (which is what I end up doing). Not sure this is Otterbox's fault, but it's a fact of my experience.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Gka07
Verified Purchase:Yes
The Otterbox +pop defender is easy to attach to the phone. I love the pop up to hold onto the phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Not Impressed
on May 21, 2021
Posted by: Bh15
I received this case today and was not a fan. I have been a long time Otterbox user and typically purchase the Commuter series. I should’ve stuck with it but wanted to step up to the defender series for added protection. It comes with a cheap plastic screen protector which ruins the quality of the screen and is not very user friendly. Additionally, it does not securely fit my iPhone SE 2nd gen and it moves a little when I move the phone. I regret trying the new series and hope that I can swap it out for the Commuter series.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 24, 2021
We're sorry to hear you've had a disappointing experience with your recent switch to the Otter + Pop Defender Series Case. You mentioned the Commuter Series, but if you'd like to stick with the PopSockets component, our Otter + Pop Symmetry Series would be more streamlined than the Defender Series yet still provide that. It also wouldn't have the integrated screen protector that you weren't a fan of. You can take a closer look by following the link below, and we're also including another to help you set up a return of the item in hand.
https://www.otterbox.com/en-us/iphone-se--2nd-generation--iphone-8-iphone-7/otter-pop-symmetry-series/77-61655.html#prefn1=featuresRefinements&prefv1=Integrated+PopSockets+PopGrip&start=1
https://www.otterbox.com/en-us/returns
Best,
OtterBox Customer Service Team
https://www.otterbox.com/en-us/iphone-se--2nd-generation--iphone-8-iphone-7/otter-pop-symmetry-series/77-61655.html#prefn1=featuresRefinements&prefv1=Integrated+PopSockets+PopGrip&start=1
https://www.otterbox.com/en-us/returns
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: John st
Verified Purchase:Yes
Seems way more durable than the last otterbox I had for the last few years. Happy so far
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: AstridCloud
Verified Purchase:Yes
This is an awesome case. I feel totally secure that my phone is as protected as possible. I love the color and the pop socket on the back is an added bonus. Love this case. I’ve been buying Otterbox for my phones for years and I’ll never buy anything else.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Piggmomma
Verified Purchase:Yes
My last otter box defender lasted over six years, as I went thru two versions of the iPhone SE. I am happy so far with my new case, I love the built in pop socket! The color is strong and vibrant and will resist getting that dirty gray tinge that many pastel items get with wear and tear. My phone has been dropped many time already- I’m a mom!- and this case has protected it. Super!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Flickster
Verified Purchase:Yes
I have purchased a number of OtterBox phone protection items over the years and the products have done what their billing has implied. Thanks
I would recommend this to a friend!
Written by a customer while visiting otterbox.com