Customer reviews from otterbox.com
OtterBox - Otter + Pop Defender Series Case for Apple iPhone X and XS - Winter Shade
Average customer rating
4.3
(225 Reviews)
Rating breakdown 225 reviews
5 Stars
146
4 Stars
34
3 Stars
19
2 Stars
12
1 Star
14
82%of customers recommend this product.
(
177 out of
216)
Customer Reviews for OtterBox - Otter + Pop Defender Series Case for Apple iPhone X and XS - Winter Shade
Posted by: CeeCee
Verified Purchase:Yes
I am a mechanic.Always climbing into vehicle, under vehicles, wet vehicles, odd positions-dropping my phone into puddles, or oil or onto concrete from a height is a real thing.Having the otter box to protect it brings me peace of mind.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mainman
Verified Purchase:Yes
I bought 2 of the thin ones that are great, I bought 4 of expensive ones. I ended up giving them away. Hard to change and one the case cracked stretching it. The main reason of complaining is that even tough it is the best shock and Greatest Grip!! When you type on the plastic shield, the wrong letter comes up, or it does not register. The largest problem is that if you are trying to type P L Q on the sides , the cover block it unless you stop and purposely hit it!! THE LARGEST PROBLEM!! If you want to scroll up from bottom to Set the Light and Volume!! The case covers it so you must use Settings. I love ALL your Products, that is why I purchased the different colors, But no one that was a amateur was asked to test it. Thanks for asking , And I will always be a loyal customer. Frankie Blumenthal
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , March 1, 2021
Hi there, Frankie!
We're sorry to hear about your disappointment with your Defender Series case! It's certainly odd to hear about the troubles you're experiencing with your screen protector. Keep in mind, if you're using and additional screen protector on your device alongside the one built into your Defender Series case, that may be causing those sensitivity issues. If you're not using and additional screen protection, please give us a call at 1-855-688-7269, and we'd be happy to look into your warranty options.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Defender Series case! It's certainly odd to hear about the troubles you're experiencing with your screen protector. Keep in mind, if you're using and additional screen protector on your device alongside the one built into your Defender Series case, that may be causing those sensitivity issues. If you're not using and additional screen protection, please give us a call at 1-855-688-7269, and we'd be happy to look into your warranty options.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: DLSA
Verified Purchase:Yes
Made a small phone big and heavy and sometimes buttons don’t respond. Tossed it and bought another
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, March 3, 2021
Hi there!
We're sorry to hear about your troubles with your Otter + Pop Defender Series case! That is the most rugged case in our lineup, so it will be a bit more robust than some of our other offerings. We're bummed to hear that you ended up going with a different case option, but we hope you choose to give us another shot in the future.
Best,
OtterBox Customer Service Team
We're sorry to hear about your troubles with your Otter + Pop Defender Series case! That is the most rugged case in our lineup, so it will be a bit more robust than some of our other offerings. We're bummed to hear that you ended up going with a different case option, but we hope you choose to give us another shot in the future.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Twynkle 55
Verified Purchase:Yes
My husband loves otter box and so I bought one and y’all don’t disappoint at all .... it’s tough ... sturdy and mine is a beautiful blueish color... thanks
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Tommy
Verified Purchase:Yes
I finally spent a little more and invested in an iphone and I wanted to protect it. The Pop Defender Case provides protection for my new phone and I no longer an afraid to drop it. I am much more comfortable using my phone with the Pop Defender case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Keeby
Verified Purchase:Yes
I bought this case a little while ago, and as much as I wanted to like it, using it stressed me out enough that I had to remove it and go caseless because the trade off wasn’t worth it. For reference, I had a glass screen protector underneath the case itself—and maybe that was too much of a barrier between the phone and the outside world, but in any event a good 50% of touches went unregistered. The tipping point was realizing that if anything popped up in front of the Maps app while driving, I couldn’t safely do anything about it without pulling over. I’m confident that the phone was protected and if I ever go hiking then maybe I’ll find the case again, but in day to day life I just can’t use it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , March 25, 2021
Hi there!
We're sorry to hear about any confusion with your recent purchase! Keep in mind, we do not recommend using an additional screen protector alongside a Defender Series case that already has a screen protector built in. Removing that additional protection should improve the touch functionality of your device. If you run into any issues with your case, please don't hesitate to give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about any confusion with your recent purchase! Keep in mind, we do not recommend using an additional screen protector alongside a Defender Series case that already has a screen protector built in. Removing that additional protection should improve the touch functionality of your device. If you run into any issues with your case, please don't hesitate to give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mari72
Verified Purchase:Yes
I always buy outterbox cases for my phone. They have the best protection for my iPhone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Don Josue32
Verified Purchase:Yes
I purchased this iPhone SE (2nd gen)
Phone case for a new phone. I had a iPhone 6 case while that fit the newer
Phone it just didn’t fit as good as the Otter box defender case a great plus was the pop socket
Phone case for a new phone. I had a iPhone 6 case while that fit the newer
Phone it just didn’t fit as good as the Otter box defender case a great plus was the pop socket
I would recommend this to a friend!
Written by a customer while visiting otterbox.com