Customer reviews from cafeappliances.com
Caf - 5.7 Cu. Ft. Built-In Dual-Drawer Refrigerator - Matte White
Average customer rating
4.2
(94 Reviews)
Rating breakdown 94 reviews
5 Stars
52
4 Stars
23
3 Stars
10
2 Stars
2
1 Star
7
80%of customers recommend this product.
(
61 out of
76)
Customer Reviews for Caf - 5.7 Cu. Ft. Built-In Dual-Drawer Refrigerator - Matte White
Customer Rating
4
Love the frig but is this normal?
on October 28, 2021
Posted by: KerryC
from Bozeman
Hi, love the look and extra space this frig offers. I am also getting some ice collection in the back wall as others have mentioned. My question is about the hardened foam around the wiring in the back of frig. Is this normal or is this a concern? Please let me know. I’ll attach an image. Thank you!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Uneven Drawers
on October 12, 2021
Posted by: Buy Viking
from Iowa
I have 2 new undercounted drawer refrigerators. From day one both refrigerators have uneven drawers that do not close properly. The seals do not close tightly and causes daily ice build up in the back of the fridge. The misalignment doesn’t trigger the open drawer alarm so it’s impossible to know when the fridges are closed improperly. Fridges are 2 months old.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, October 13, 2021
Hello- We appreciate you taking the time to share your review. We can understand your frustration and concerns and will be happy to help! This is a beautiful model with soft-close drawers, and adjustable drawer dividers. The drawers can also accommodate heavy and tall items too. Each drawer is designed to hold up to 88.2 lbs. The upper drawer hold items up to 12"H. The lower drawer has a step in the drawer, so you can also put 12"H items in it, but only in the front section.
Please take a look at page 13 in your manual to view how to properly level your refrigerator drawers.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000129-2.pdf
If you still have issues, please take advantage of your warranty by calling 1-800-432-2737. If you have any additional questions, please let us know. We are always happy to help! Joyce@Cafe
Please take a look at page 13 in your manual to view how to properly level your refrigerator drawers.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000129-2.pdf
If you still have issues, please take advantage of your warranty by calling 1-800-432-2737. If you have any additional questions, please let us know. We are always happy to help! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Perfect for under our wet bar
on October 5, 2021
Posted by: MarkforSuccess
from Tallahassee, Florida
We love the look and the functionality. We're very happy with our purchase.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Looks good but it does not fit a good size bottle
on September 30, 2021
Posted by: Lauris
from Naples, FL
It looks pretty but it does not maintain a low enough temperature and, I can only put certain bottles of wine/liquor inside because many are taller the drawer heights -both drawers are same height, which does not help.
Response from cafeappliances.comBy John@CAFE, Cafe Appliances, October 1, 2021
Hello and thank you for being part of the Cafe family. We are sorry to hear this drawer refrigerator was not adequate for what you needed. It is always our goal to create appliances that are versatile enough to please our entire owner community and we apologize the mark was missed on this one. Your feedback is appreciated and will passed on to our design team. Please stay in touch. - John@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Perhaps my favorite appliance
on September 22, 2021
Posted by: Reddogron
from Barrington, IL
I bought this drawer fridge to supplement the counter depth fridge in my new kitchen. I am pleased with the amount of space in this appliance! It is fantastic for holding milk, juice, beer, pop, and snacks that frees up much space in the main fridge. The drawers are soft close and very easy to open and close. Smooth! The only thing I’m not thrilled about is that it cycles fairly often and is not noisy but not silent either. Fits beautifully in a 25” opening under the countertops without any necessary trim kit. Easy install…great operation, and ample space. Nice buy!!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Good Product
on September 7, 2021
Posted by: brian94553
We like the product very much. One caveat, sometimes the top drawer does not close completely resulting in significant condensation to accumulate in the drawer.
I would recommend this to a friend!
Response from cafeappliances.comBy Chris@CaféAppliances, Café Appliances, October 7, 2021
Hello, thank you for your review and feedback. We're glad to hear that you have been overall pleased with your new refrigerator drawers, despite the door not closing fully. If you have any questions or concerns about its functionality, please feel free to reach out any time as we are always here to help. Welcome to the Café Appliances Family! -Chris@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Beautiful Drawer Fridge but could use work
on August 24, 2021
Posted by: AmyG23
from State College, PA
I purchased two of these for my bar in my new home. The white and gold are gorgeous finishes! The doors are a little tricky to close however and I've already noticed water in the back of the drawers. Not sure how long they will last.
I would recommend this to a friend!
Response from cafeappliances.comBy Sarah@Cafe, Cafe_Appliances, August 26, 2021
Hi there, and thanks for reaching out to us about this beautiful drawer refrigerator! We’re so glad you enjoy the finish; the picture you provided shows this compliments your new home design wonderfully! We do hate to hear you have some concerns over the doors and moisture in the drawers. We know that may cause inconvenience and would like to assist.
We especially hate to hear you’ve had an issue with closing, as these doors were designed to be Soft Close and shut quietly and securely. You may want to double check that there are no small obstructions keeping the door from completely closing. We will certainly also send your feedback on the doors to our Design team for review.
If there is moisture on the interior of the drawer, this may be because of high humidity. We would recommend drying the surface and adjusting the temperature to be slightly colder. Alternately, if the gasket is not sealing properly that can lead to a moisture issue; you may want to check the gasket is clean and has no gaps or kinks preventing a proper seal. Additional details on this as well as other troubleshooting steps are available in your manual, starting on page 14.
We hope this information is helpful, so you can get back to enjoying your beautiful bar in your new home without any concerns. We are available if you have any other questions. Best wishes! -Sarah@Cafe
We especially hate to hear you’ve had an issue with closing, as these doors were designed to be Soft Close and shut quietly and securely. You may want to double check that there are no small obstructions keeping the door from completely closing. We will certainly also send your feedback on the doors to our Design team for review.
If there is moisture on the interior of the drawer, this may be because of high humidity. We would recommend drying the surface and adjusting the temperature to be slightly colder. Alternately, if the gasket is not sealing properly that can lead to a moisture issue; you may want to check the gasket is clean and has no gaps or kinks preventing a proper seal. Additional details on this as well as other troubleshooting steps are available in your manual, starting on page 14.
We hope this information is helpful, so you can get back to enjoying your beautiful bar in your new home without any concerns. We are available if you have any other questions. Best wishes! -Sarah@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Bottom drawer doesn’t close correctly at all!!!!
on July 22, 2021
Posted by: Riverbear
from Philadelphia
From the first time i plugged in the unit the bottom drawer didn’t close properly and Ice and condensation has formed!!! This fridge came broken and I am very very upset
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Mike@Cafe, Cafe , July 26, 2021
Hello there,
We're quite sorry to hear that your bottom drawer is not closing properly and absolutely understand being frustrated. We would recommend checking to make sure is nothing is obstructing such as bottles, food, spills, etc. It is possible that the refrigerator is not level and may need adjusting. Check page 13 of the manual for instructions. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000129-2.pdf
Let us know if there's anything else you need! Mike@Cafe
We're quite sorry to hear that your bottom drawer is not closing properly and absolutely understand being frustrated. We would recommend checking to make sure is nothing is obstructing such as bottles, food, spills, etc. It is possible that the refrigerator is not level and may need adjusting. Check page 13 of the manual for instructions. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000129-2.pdf
Let us know if there's anything else you need! Mike@Cafe
Written by a customer while visiting cafeappliances.com