Customer reviews from otterbox.com
OtterBox - Symmetry Series Clear Case for Samsung Galaxy S10+ - Stardust
Average customer rating
4.5
(123 Reviews)
Rating breakdown 123 reviews
5 Stars
91
4 Stars
20
3 Stars
3
2 Stars
2
1 Star
7
92%of customers recommend this product.
(
105 out of
114)
Customer Reviews for OtterBox - Symmetry Series Clear Case for Samsung Galaxy S10+ - Stardust
Posted by: Mari
Verified Purchase:Yes
Yes, the price is quite expensive. However, my Samsung galaxy s10+ was obviously worth way more and the amount of times I've dropped it within the 1st year of having it is pretty upsetting. Without a doubt if I didn't have my otterbox on it it would have shattered. The otter box does a beautiful job in preventing any cracks from falls. The case does get really scratched though but it's worth it for the amount of protection it provides.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: CookyMom
Verified Purchase:Yes
I brought my first expensive phone and I wanted to do everything to protect it. This was literally just a case and I dont feel confident that it will protect my phone
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 30, 2020
Hi there,
We're so sorry you're not loving this Symmetry Series case. This case is our most streamlined series, but we understand it's not for everyone. If you're looking for something a little more rugged, feel free to check out our Defender Series case below!
bit.ly/OBGS10PlusDef
Best,
OtterBox Customer Service Team
We're so sorry you're not loving this Symmetry Series case. This case is our most streamlined series, but we understand it's not for everyone. If you're looking for something a little more rugged, feel free to check out our Defender Series case below!
bit.ly/OBGS10PlusDef
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: ROCKINVADER
Verified Purchase:Yes
I've bought otterbox for years and always like the rubber cases that don't slide on smooth surfaces. This case is just regular plastic (cheaply made IMO), slides off of flat tables when vibrate is on and would not recommend.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , August 20, 2020
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case. That OtterBox is designed for those looking for a sleek and pocket-friendly option to protect their phones. It sounds like you might be looking for something like our Defender Series case. Check that out here: https://www.otterbox.com/en-us/galaxy-s10-/defender-series-screenless-edition-case/77-61411.html#sz=23&start=1
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case. That OtterBox is designed for those looking for a sleek and pocket-friendly option to protect their phones. It sounds like you might be looking for something like our Defender Series case. Check that out here: https://www.otterbox.com/en-us/galaxy-s10-/defender-series-screenless-edition-case/77-61411.html#sz=23&start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Marilyn99
Verified Purchase:Yes
It is sleek and looks great. I was not sure when I looked at the pictures of it since I have always used the bulkier Otter cases. After using it, it is the best choice I could have made for my phone. I love it!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Seattle transplant
Verified Purchase:Yes
Had trouble finding a otterbox for my Galaxy S10+ Every place I went didn't have the size I needed (which was 3) and told me this one would work. It didn't. Was able to talk to a rep who knew what I was looking for, gave me a link to what they had. Worked like a top and was quick to ship
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Yellowing of Clear Case
on February 12, 2021
Posted by: MellowYellow
Every phone I have ever owned, I have loyalty purchased Otterbox case as performance is second to none.
For the purchase of S10+ I was happy with the clear and slim casing until it started to yellow...badly after less than two months of use.
So disappointed with this case.
Makes my expensive phone look cheap.
By far the wrost case Otterbox has made.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 15, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Heather
Verified Purchase:Yes
I have been a loyal Otterbox customer for the past several years. I recently purchased a Samsung Galaxy S10 Plus in Flamingo Pink. I was happy to discover that Otterbox offers a clear case for this phone, so I can showcase the color but with the same level of protection. The best part of this case is how the corners rise up above the screen so if it is dropped, the screen is totally protected. I also like that Otterbox offers a great guarantee on all of their cases ,so it is definitely a good investment for any phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Hash
Verified Purchase:Yes
I have been buying Otterboxes for a while, but this one is by far the worst, I bought it because it looked stylish and it was clear but it gets easily scratched its seems a bit loose because if I shake the case it wobbles. I would return it but i don't have the time to go back and forth to the post office so ill just live with it but Otterbox is still a great brand i just wouldn't recommend the symmetry, i had the commuter and it's a lot better.
Response from otterbox.comBy OtterBox, Customer Service Team, March 11, 2019
Hey Hash,
We're bummed to learn that this Symmetry series isn't what you were hoping for to cover your Galaxy S10 Plus! While we're glad that the case seems to be taking the brunt of any impacts that might otherwise scratch your device, we're concerned that the unit is possibly 'wobbling,' and our Otter experts would love to further investigate. Please feel welcome to give them a call at 1-855-688-7269, and they'll find the root of the issue A.S.A.P.!
Best,
OtterBox Customer Service Team
We're bummed to learn that this Symmetry series isn't what you were hoping for to cover your Galaxy S10 Plus! While we're glad that the case seems to be taking the brunt of any impacts that might otherwise scratch your device, we're concerned that the unit is possibly 'wobbling,' and our Otter experts would love to further investigate. Please feel welcome to give them a call at 1-855-688-7269, and they'll find the root of the issue A.S.A.P.!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com