Customer reviews from kitchenaid.com
KitchenAid - 36 inches - Externally Vented - Wall Range Hood - Black Stainless Steel
Average customer rating
4.4
(143 Reviews)
Rating breakdown 143 reviews
5 Stars
97
4 Stars
27
3 Stars
4
2 Stars
4
1 Star
11
90%of customers recommend this product.
(
115 out of
128)
Customer Reviews for KitchenAid - 36 inches - Externally Vented - Wall Range Hood - Black Stainless Steel
Customer Rating
5
Beautiful
on December 28, 2018
Posted by: SonjaWa
from Las Vegas, NV
Gender:Female
[This review was collected as part of a promotion.] This was a great addition to my kitchen cooking area
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
House smells great after cooking
on December 20, 2018
Posted by: SteveV1
from Miami
Gender:Male
[This review was collected as part of a promotion.] This is a great hood, sucks the smell right out of the house when cooking!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
LED
on December 11, 2018
Posted by: Yoon
from Oklahoma
Gender:Female
I bought this hood last year, I still have LED light problem.. frist no technician and finally after months, technician came out and said he has no idea how to fix the LED Light which it stays on and he never return. It’s so much hassle to just call coustomer service. I called at least 30 times with different person that I have to explain same thing over, how exhausting!
I’ll never buy kitchenaid product again.
I’ll never buy kitchenaid product again.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy tuckesr, Social Care, December 13, 2018
Yoon :
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, Kitchenaid_Reviews@Kitchenaid.com, with your name, Review ID #213346557 phone number, street address, zip code, model & serial number, and date of purchase on the appliance.
We look forward to your reply.
Thank you,
Shawn
Kitchenaid Social Care
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, Kitchenaid_Reviews@Kitchenaid.com, with your name, Review ID #213346557 phone number, street address, zip code, model & serial number, and date of purchase on the appliance.
We look forward to your reply.
Thank you,
Shawn
Kitchenaid Social Care
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Works Great
on December 1, 2018
Posted by: Bobs Hoody
from Cheshire, Ct
Gender:Male
[This review was collected as part of a promotion.] Looks great in kitchen, easy to operate, sits nice on wall.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Very modern range hood
on November 29, 2018
Posted by: David1948
from Chester County, PA
Gender:Male
[This review was collected as part of a promotion.] Beautiful eye appeal in new kitchen. Great lighting underneath. Fairly quiet blowers
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Worked for short time
on October 30, 2018
Posted by: Arpinder
from Edmonton
Gender:Female
I bought this hood and it worked great. But all of a sudden fan settings are not working. The speed remains same for low, med, high or boost.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Benneaj, Social Care , November 1, 2018
Dear Arpinder.
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid® Canopy Hood. We would like to inquire further about your review with you. Please respond back to this email address NAR_Customer_Solutions@KitchenAid.com with your name, user ID # 212189523 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you.
Sincerely,
Amanda B
KitchenAid Social Care
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your KitchenAid® Canopy Hood. We would like to inquire further about your review with you. Please respond back to this email address NAR_Customer_Solutions@KitchenAid.com with your name, user ID # 212189523 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you.
Sincerely,
Amanda B
KitchenAid Social Care
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great range hood
on September 21, 2018
Posted by: Kirkia
Gender:Male
[This review was collected as part of a promotion.] Works great and looks even better. Very happy with all the features
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Loyal to Kitchen Aid until I bought this hood fan
on September 5, 2018
Posted by: MHK78
from Calgary, AB
Gender:Male
We built a house and we decided to go with this model as we always liked how reliable Kitchen Aid appliances were in our past house - we also bought a counter top gas stove, fridge, dishwasher and wall oven and microwave for our kitchen. We were very happy Kitchen Aid customers until we started using the hood fan.
Since day one, we are having an issue: Grease spilling from the back of the hood to the backsplash walls. On our first time cooking in our new house, we pan seared meat and vegetables and after we finished, we noticed grease spilling from the hood's back to the backsplash wall and grease accumulating at the corners of the flat surface at the bottom of the hood. It was day one of use, all brand new and it felt like I had the hood for 5 years and never cleaned the filters - it was just disgusting.
We complained to the builder and to the company who installed the fan and they had explained that it's doing its job, which is to pull air and that the hood was made more to pull steam....not good for grease. Also, they commented that it was not the first time they had complains like that for the product....
I was baffled and disappointed as we had Kitchen Aid Over the Range Microwave and never had issues and a friend of mine who has a Whirlpool equivalent of this hood do not have issues like I do. I hope you can do better next time
No, I would not recommend this to a friend.
Response from kitchenaid.comBy WILSJ35, CA Social Care, September 12, 2018
Hi, MHK78. We're terribly sorry to hear that your hood fan is having an issue with leaking grease. We understand how that would be disappointing, and we're glad that you're reaching out to us for support. If you could, please send us an e-mail at canadasocial@kitchenaid.com with the best phone number for contact, your serial number, and the reference number 210615526. We'd appreciate the opportunity to look into this further for you. Thank you so much getting in touch with us.
-Jake
-Jake
Written by a customer while visiting kitchenaid.com