Customer reviews from gracobaby.com
Graco - UNO2DUO Travel System - Reese
Average customer rating
3.6
(133 Reviews)
Rating breakdown 133 reviews
5 Stars
56
4 Stars
27
3 Stars
12
2 Stars
12
1 Star
26
55%of customers recommend this product.
(
33 out of
60)
Customer Reviews for Graco - UNO2DUO Travel System - Reese
Customer Rating
2
The Cadillac of strollers... Almost
on September 2, 2020
Posted by: TLC8321
from NH
Length of ownership:1 year or longer
Bought our Uno to Duo two years ago. Hadn't used it much until this year, now that our child is a toddler. We loved taking it for walks and having the option for two children. This week we went for a walk and my toddler got out to explore the park. My husband was pushing the stroller and it hit a rock and the tire snapped off! We couldn't believe it! Luckily our daughter was not in the stroller at the time. Not very impressed at how easily the tire broke!
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Service, September 9, 2020
Thank you for your feedback. We’re so sorry to hear this and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Posted by: 22rhianna
from South Orange County, CA
Verified Purchase:Yes
So in LOVE with this product. Favorite stroller. I mean the versatility itself makes it a hit!
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Posted by: Bri bri
from Baltimore
Verified Purchase:Yes
Love the concept so far, the color and options. Plus I got it for an awesome price
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
3
Great concept but not quality
on January 15, 2021
Posted by: Kimmnicolee
from Dallas, TX
I bought this right before welcoming my third child after a set of twins. I was so excited for this, love graco and used it for my other children, and plan on keep using graco. However this stroller is not great. The concept of it is great love all the options it provides, but not great quality. I bought this in May 2020 and started using it late June and now it’s January 2021 and I feel like it’s going to break. It’s just not overall a great stroller. It’s hard to push with 2 kids in it, doesn’t seem sturdy enough. I really wish I went with a different stroller.
No, I would not recommend this to a friend.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Wheels break
on February 23, 2021
Posted by: Elliott
Length of ownership:1 year or longer
Wheels break and you can not get replacement wheels rendering the stroller useless.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Care, May 26, 2021
Thank you for your feedback! We’re sorry for the inconvenience you have experienced. A member of our Consumer Care Team will reach out to you shortly.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Needs Improvement
on March 18, 2021
Posted by: shasetty
from Ft worth
Length of ownership:1 year or longer
I bought the Uno2Duo because of the 2nd seat possibilities, thought it would be perfect. Loved it until the wheels started getting stuck and couldn't turn. We dealt with it and kept using it until we decided to buy another stroller. Very bummed out, i was hoping to use again but the wheels were just not cooperating.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, June 16, 2021
Thank you for your review of our product. We apologize for the experience with our product. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
3
Horrible wheels!!
on March 21, 2021
Posted by: Zina89
from San Bernardino, Ca.
Length of ownership:1 year or longer
I purchased this item 3 years ago hoping it would fill my needs as a mom of four, honestly its a good product well designed except for the wheels, its very difficult to make turns, the wheels get stuck always it is very hard to maneuver it. Im very disappointed on the wheels because it is a great product except for this.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, June 15, 2021
Thank you for your review of our product. We apologize for the experience with our product. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Disappointed
on April 6, 2021
Posted by: AmyB33
from Orlando, FL
The Cons of this stroller outweigh the Pros for me. I am a loyal Graco customer, however this isn’t a product that I recommend. It is so large and bulky. When folded down (the entire stroller bottom stays in place and the stroller folds into it) it takes up a large portion of my SUVs trunk that my husband and I don’t like to bring it places outside of our neighborhood. Even as inconvenient as the size when folded, the worst feature is the maneuverability. I had the Aire3 with my first born and I swore by it, I absolutely loved it. With our second we wanted to have a double and thought this single to double would be perfect for us. Wrong. It’s so hard to move around and turn. Entering doors is very hard - it’s so disappointing. The worst part is that it was gifted to me early on in my pregnancy so by the time I realized the flaws it was too late to return. I’ve only used it a handful of times. I’d recommend the Aire3 over the Uno2Duo!
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services , June 9, 2021
Thank you for your review of our product. We apologize for the experience with our product. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com