Customer reviews from gracobaby.com
Graco - UNO2DUO Travel System - Reese
Average customer rating
3.6
(133 Reviews)
Rating breakdown 133 reviews
5 Stars
56
4 Stars
27
3 Stars
12
2 Stars
12
1 Star
26
55%of customers recommend this product.
(
33 out of
60)
Customer Reviews for Graco - UNO2DUO Travel System - Reese
Customer Rating
1
Frustrating
on August 28, 2019
Posted by: Kloes
I bought this travel system for our first baby to last us through our second and after 6 months I already have to buy a new one. The front wheels lock going over small bumps and the back wheels fly up in the air. Not safe at all and it’s scared my daughter twice, she started crying! I have to take the seat off the stroller to put it on my trunk because it’s too big. The strap pads come off every time I take her out. Would NOT recommend
Written by a customer while visiting gracobaby.com
Customer Rating
1
Do not purchase
on August 29, 2019
Posted by: leigh07
My wife and I purchased this stroller just prior to our second child being born. We have other Graco products that are wonderful - the Graco click connect stroller and the 4 ever car seat - and thought this would be a great double stroller now that we have 2 children and have had nothing but positives from our initial Graco products. Upon setting the stroller up I knew that this was a bad decision to purchase this product. The stroller is very hard to maneuver around, and even tougher when it is extended - when my wife is pushing it, she is barely able to slightly lift the front wheels to get it up a sidewalk bump. The next, and most irritating part about the stroller, is that is just about impossible to get your toddler child lifted and put into the toddler seat. You need to slowly lower your child through the stroller handle to get them in place to then try and get them buckled in. If you are able to bend over to get them in, you lose all of the storage space the stroller had. I wish we had waited, tested a few other strollers and read other reviews prior to purchasing this Graco stroller.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, September 5, 2019
Thank you for your feedback. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Frustrating!
on August 31, 2019
Posted by: Kloes
I bought this travel system for our first baby to last us through our second and after 6 months I already have to buy a new one. The front wheels lock going over small bumps and the back wheels fly up in the air. It’s scared my daughter twice, she started crying! I have to take the seat off the stroller to put it on my trunk because it’s too big. The strap pads come off every time I take her out. Would NOT recommend
No, I would not recommend this to a friend.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Disappointing... But ok.
on October 13, 2019
Posted by: Mia098
This was gifted to me and i was really excited to use it... i noticed when you attached the car seat to the stoller the incline doesnt work well with my 1.5mo old... i wish there was a way to adjust that. Also, the second seat i want to use for my niece had a broken buckle on the back when we opened the box so we couldnt really use it unless we make it into a bassinet. Otherwise its an overall good stroller.
I would recommend this to a friend!
Response from gracobaby.comBy Graco, Consumer Services, October 24, 2019
We’re so sorry to hear that you've experienced problems with your *stroller, and we would be happy to see how we can help! Please reach out to our Consumer Care Team by phone at 800-345-4109, M-F 8am-5pm EST or by email at gracobaby.com/en-US/contactus.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Not impressed
on November 4, 2019
Posted by: Rosa56
I thought i was really going to like this stroller i have a 3 and 1 year old but this stroller is super hard to push. I was almost scared of dropping my kids or flipping the stroller over of how hard i tried to push my stroller to continue going straight
No, I would not recommend this to a friend.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Did not like it
on December 13, 2019
Posted by: Hernandez
I bought this like 10 months ago and its super hard to push and the handlebars to push the stroller is all lose
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Service, December 18, 2019
Thank you for your feedback. We apologize for the inconvenience you have experienced! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Thought it would be all i needed
on January 6, 2020
Posted by: Jessica1025
I had this stroller on my baby registry after months of searching for the best stroller for my newborn and my 4 yr old. I wanted my 4 yr old to be able to stand on it so she could always be close. It was never anything but loose in my opinion. i have 3 older children and have used Graco for all of them. My 4 yr old had a modes travel system that was excellent. I felt Graco was the only brand i was comfortable trusting. The wheel cpver pop off ALL THE TIME which causes the back wheels to jam. The front wheels get stuck in position so making a turn with it seems nearly impossible. the stroller pulls to the left side terribly. i have to always put more pressure in my right hand to help the stroller stay straight. It pains me to think of the money someone spend for me to have this stroller. I have been carrying my baby in the mall in his infant carrier bc i dread taking the stroller out. Thia is NOT A PRODUCT YOU WANT TO SPEND MONEY ON. I wish i followed others advise when i was selecting this. So many reviews have the same issues but i never thought i would be anpther bad review for a Graco product.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Service, February 13, 2020
Thank you for sharing your feedback and experience with us! We're happy to see that you were able to reach out to our Team directly for assistance under warranty to correct the troubles you've experienced. Thanks again!
Written by a customer while visiting gracobaby.com
Customer Rating
4
Hoping to love it again
on January 6, 2020
Posted by: AnnabelleM
Got this as my big 3rd baby gift !!! Loved it with having a three year old and a baby. Love that it can be a single most the time and then a double, and a single with standing board!!
At the moment the wheels get stick and the stroller won't turn please help! Was my favorite stroller ever!!!
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com