Customer reviews from gracobaby.com
Graco - SnugRide SnugLock 35 DLX Infant Car Seat - Binx
Average customer rating
4.8
(6,749 Reviews)
Rating breakdown 6,749 reviews
5 Stars
5,754
4 Stars
865
3 Stars
75
2 Stars
27
1 Star
28
99%of customers recommend this product.
(
6,340 out of
6,425)
Customer Reviews for Graco - SnugRide SnugLock 35 DLX Infant Car Seat - Binx
Customer Rating
1
Broke after 18 months
on June 9, 2025
Posted by: jcrocket
Ours got stuck in the base after 18 months. Baby is 23 lbs and still needs a rear facing seat. DON'T BUY THIS UNLESS YOU WANT TO BUY A SECOND SEAT.
Response from gracobaby.comBy Customer Care, June 9, 2025
We apologize for the inconvenience you have experienced! You will be contacted shortly by a member of our Consumer Care Team. Graco Team
Written by a customer while visiting gracobaby.com
Posted by: Aliyah
Verified Purchase:Yes
[This review was collected as part of a promotion.] A bit disappointed by the functionality of this product, but it is fine overall. The canopy is a pain and seems like it doesn’t fit properly. We’ve also struggled with getting our newborn to fit in the seat properly. The shoulder straps slide off even when tight unless we have the pads on, and it seems to be inconsistently tight or loose in different areas. His head constantly falls to the side too.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Customer Care, October 14, 2025
Hello, thank you for your feedback on our SnugRide SnugFit infant car seat and we are sorry that it did not meet your expectations. Satisfaction of our consumers is important to us, therefore we would be happy to help you resolve this issue.Please reach us at 1-800-345-4109 Consumer Care team 9AM to 5PM EST, or you can also use the link below to contact us via email. We are looking forward to hearing from you! https://www.gracobaby.com/support/contact-us
Thank you!
Graco Team
Thank you!
Graco Team
Written by a customer while visiting gracobaby.com
Posted by: Matt Mo
from Chicago
Verified Purchase:Yes
[This review was collected as part of a promotion.] It clicks in so easily, we thought we made a mistake. But no, it is very firmly secure, and is even easier to use. Nevertheless, I would strongly suggest going to the local police/fire station to ensure it is installed correctly.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
5
MY FAVORITE CARSEAT YET!
on August 13, 2017
Posted by: Bclay2244
I ABSOLUTELY love this carseat. I love the design and the material made to use this carseat. It is so smooth and soft for my baby! This is the easiest carseat to install that I have ever had. I no longer mind having to move it when we switch cars! The silent shade is an absolute blessing! No more waking up the baby!! Being able to move the handle with one hand is just the cherry on top! Way to go Graco on this one!!
Written by a customer while visiting gracobaby.com
Customer Rating
2
Ok for the first 4 months
on February 22, 2018
Posted by: Mama of boys
I bought this 8 months ago and I was in love with it I love the fact it had the head support however now my baby is 6 months old and I can not use this car seat bc his head is to tight in between the head support. So was a waste of money didn't get to use it long . very disappointed
Response from gracobaby.comBy Graco, Consumer Services, February 23, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
5
Love this seat!
on May 20, 2018
Posted by: Emily503
We’ve now had this seat for about 7 month and we absolutely love it. My daughter is safe, comfortable and easily naps in the car or our connectable stroller. I didn’t think I could love this seat more until today when we were returning from my parent’s house, and she had a massive poo-explosion that went everywhere. To make a long and gross story short and happy, the seat washed up like a dream! I think I’ve gotten it back to its original clean due to its easy to wash and remove fabric! Hooray! Thank you! We drive on safely, happily and perfectly clean!
Written by a customer while visiting gracobaby.com
Posted by: Momma2018
Verified Purchase:Yes
I bought this a week or two ago waiting my first baby’s arrival! She came a few weeks early and was 5lb 9oz. This car seat fit her perfect and made my first time mommy anxiety a little bit more at ease knowing she was safe! We love it!
Written by a customer while visiting gracobaby.com
Customer Rating
5
Only one hand needed to rotate handle! Game change
on July 9, 2018
Posted by: JodiKiss3
Verified Purchase:Yes
I’ve had two older children and now an infant. There is nothing better than the ease of using just one hand to lower and raise the handle with the simple push of a small button on the handle. So much more convenient. And overall pretty lightweight
Written by a customer while visiting gracobaby.com