Customer reviews from gracobaby.com
Graco - SnugRide SnugLock 35 DLX Infant Car Seat - Binx
Average customer rating
4.8
(6,710 Reviews)
Rating breakdown 6,710 reviews
5 Stars
5,724
4 Stars
859
3 Stars
73
2 Stars
27
1 Star
27
99%of customers recommend this product.
(
6,319 out of
6,402)
Customer Reviews for Graco - SnugRide SnugLock 35 DLX Infant Car Seat - Binx
Posted by: Briii
from Lubbock, TX
Verified Purchase:Yes
Love the color and look, cant for my LO to use it .
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
1
headrest feature doesn't work for babies over 4 mo
on December 31, 2021
Posted by: LinSull1
from Rhode Island
I originally bought this carseat because i liked the headrest feature. It seemed safer for my baby and i love the look of the seat. At about four months I noticed that the headrest feature was pushing down on my sons shoulders. When I moved the straps up (another feature I liked that you didn't need to rethread the straps) it would move the headrest higher so it would not push on his shoulders but then the straps were too high for him and no longer safe. It's a design flaw and there is no way around it. Also, the seat increasingly got more difficult to unclick from the base. I stand outside my car sometimes for 5 minutes trying to get the seat out...And when I click the seat into the base it will click in, then I adjust the straps to my son and it always clicks out by itself. This is so unsafe. I did file a warranty claim with Graco and they offered me to pick out a new seat but all the seats are sold out that are of a comparable price. I now have to go buy a new one and send back the seat (with paid shipping) but that means I have to find a big enough box and call fedex for a pickup which is a pain. Overall, I probably won't be buying anything else from Graco. They tried to resolve the issue but they don't really have many options for actual resolution.
No, I would not recommend this to a friend.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Not happy with this seat
on August 17, 2022
Posted by: Shark girl
from Sint maarten
This seat is not for newborns, no head support, it is too big. Even now my baby is 2 months, she just don't fit in it, still no headsupport and she is way to upright instead of laying in the seat. The baby is basically flying in the seat. I would never recommend this seat. The only thing what works well is the click in system for in the car.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, August 19, 2022
Thank you for your review of the SnugRide SnugFit 35 Infant Car Seat. We do apologize for the experience you are having with the adjustments. A member of Consumer services will be reaching to further assist.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Don’t waste your $$
on October 11, 2022
Posted by: Kaitlyn123
The safety surround really prevents the straps from being able to be at or below baby’s shoulders for proper fit. Doesn’t seem The most comfortable; baby is kind of crammed in under the surround. The safety surround is quite large so I see there being more issues as he grows. We were drawn to the protection the safety surround would provide but only feel it has made the seat unsafe.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco Consumer Services , March 7, 2023
We appreciate you sharing your experience with us! We are always looking for ways to improve, and appreciate all of your feedback and insight, thank you for your time!
Written by a customer while visiting gracobaby.com
Customer Rating
3
Seat warming labels retains heat
on August 5, 2023
Posted by: Kay92
from Wisconsin
I like many features of this car seat. The single button handle release being the main one. But my baby is five weeks old and we have used the seat a handful of times. It doesn’t take very long for the seat padding to get hot and then I have to stop and take her out to cool off. I know I generally car seat padding gets warm but the placement of the warning labels is completely illogical. Because they aren’t fabric labels they get hot quickly and don’t promote air flow or heat distribution. Going to try adding a cloth seat cover or cooling pad.
Response from gracobaby.comBy Graco Consumer Care, August 7, 2023
Thank you for reaching out to Graco Consumer Care! Some troubleshooting steps to assist in this can be placing a thin white/light colored towel over the car seat when it is not in use. This will also help keep the seat fabric cool during the summer months, especially if the car seat sits in direct sunlight. I hope that this helps!
Written by a customer while visiting gracobaby.com
Customer Rating
1
Broke after 18 months
on June 9, 2025
Posted by: jcrocket
Ours got stuck in the base after 18 months. Baby is 23 lbs and still needs a rear facing seat. DON'T BUY THIS UNLESS YOU WANT TO BUY A SECOND SEAT.
Response from gracobaby.comBy Customer Care, June 9, 2025
We apologize for the inconvenience you have experienced! You will be contacted shortly by a member of our Consumer Care Team. Graco Team
Written by a customer while visiting gracobaby.com
Customer Rating
5
MY FAVORITE CARSEAT YET!
on August 13, 2017
Posted by: Bclay2244
I ABSOLUTELY love this carseat. I love the design and the material made to use this carseat. It is so smooth and soft for my baby! This is the easiest carseat to install that I have ever had. I no longer mind having to move it when we switch cars! The silent shade is an absolute blessing! No more waking up the baby!! Being able to move the handle with one hand is just the cherry on top! Way to go Graco on this one!!
Written by a customer while visiting gracobaby.com
Customer Rating
2
Ok for the first 4 months
on February 22, 2018
Posted by: Mama of boys
I bought this 8 months ago and I was in love with it I love the fact it had the head support however now my baby is 6 months old and I can not use this car seat bc his head is to tight in between the head support. So was a waste of money didn't get to use it long . very disappointed
Response from gracobaby.comBy Graco, Consumer Services, February 23, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com