Customer reviews from nightowlsp.com
Night Owl - 20-Channel Hybrid 1080p 1TB DVR - Black
Average customer rating
4.6
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
39
4 Stars
15
3 Stars
4
2 Stars
0
1 Star
0
98%of customers recommend this product.
(
48 out of
49)
Customer Reviews for Night Owl - 20-Channel Hybrid 1080p 1TB DVR - Black
Customer Rating
3
Good buuuut...
on September 21, 2019
Posted by: DeeFL
from Florida
Gender:Female
Something that is not mentioned in the description, this has to be hooked up with an Ethernet cable to work. I’m talking directly from your modem/router. This does not have the option to connect to the internet via Wi-Fi.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, Customer Support, October 1, 2019
That is mentioned on the product packaging, product page and support material. The DVR must be hardwired to your modem or router for remote connectivity. If you do not wish to view the system remotely, you can locally view if form a TV or monitor via HDMI. Thank you for choosing Night Owl.
Written by a customer while visiting nightowlsp.com
Customer Rating
4
Video quality could be better
on September 10, 2021
Posted by: Kismet7697
from Ohio
We have CM-AHD10W-BU-H cameras. Very crisp even in low light. Some of them had gotten so old they needed replacing. Unfortunately those cameras aren't being manufactured any longer so we bought 2 of these instead. The quality isn't as good as the CM-AHD10W-BUH cameras. Not terrible, just slightly.
Written by a customer while visiting nightowlsp.com
Customer Rating
5
Strongly Recommend
on July 16, 2019
Posted by: njacobs85
from njacobs85
Gender:Male
I bought this unit and added 6 wired cameras, 2 1080p wireless cameras and bought a new doorbell and added it. It let me arrange the system for my needs which made the wife and i very happy. If i want to add more cameras later on i can. I have already recommendded this product to my friends.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, July 17, 2019
Thank you so much for this review! We are happy to hear this standalone Hybrid DVR was the perfect fit for you! We also very much appreciate the recommendation to friends and family!
Written by a customer while visiting nightowlsp.com
Customer Rating
4
Needs 12 Channel Viewing Option
on July 27, 2019
Posted by: ALFRED
from Charlotte, NC
Gender:Male
I bought this Hybrid DVR as soon at it was launched as an upgrade to my previous Night Owl DVR because I wanted to incorporate my Night Owl doorbell in the same system as the rest of my home cameras. The PC CMS software was not even available yet. I have been using Night Owl products for over 8 years now and I am love their systems, reliable but does not break the bank. The CMS software for the PC is now available but I am disappointed that it does not give the option to view 12 channels at a time and no playback feature either for PC. The viewing options are 1, 4, 6, 8, 9, 16, 25 channels. Do I need to remind Night Owl that this is a 12 Channel Hybrid system? Customers should have the 12 channel viewing option, especially in my case that I am using all 12 channels. I shouldn't have to use the 16 channel viewing option, just to have 4 blank channel spots on my screen. Please fix this.
Response from nightowlsp.comBy Customer Support, Customer Support, July 29, 2019
Thank you so much for the feedback and the continued business. We are constantly working on our mobile platforms to make them amazing. We will take this into consideration for our next update. Again, thank you!
Written by a customer while visiting nightowlsp.com
Customer Rating
5
Beautiful color day and night
on September 20, 2019
Posted by: Eyes
from Indiana
Gender:Female
Got this install before I went in for surgery aweek and a half ago so I'm bedridden for awhile went threw breast cancer this make me feel alot safer at home
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, Customer Support, September 25, 2019
We are very sorry to hear about your current ordeal and hope you are recovering well. Thank you for the kind words.
Written by a customer while visiting nightowlsp.com
Posted by: JasonK
from Houston Texas
Gender:Male
Verified Purchase:Yes
Love it! Exactly what I wanted I can watch cameras wherever I am
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Posted by: Anonymous
from Chicago IL
Gender:Male
Verified Purchase:Yes
The mobile app needs improvements. Shut off channels not being used. Recordings should allow to jump around time lines.
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Customer Rating
4
Easy install
on January 25, 2020
Posted by: Mike2355
from Paris, Tn
Gender:Male
Purchased and installed. Wireless cameras are awesome with sound recording also. Wired cameras have a spot light to deter thieves but 2 of the lights come on and 2 do not and I have the settings on all cameras with light turned off. One of the cameras is constantly in black and white and can’t get color but love them other than the one camera in black and white and can’t turn the spotlights off.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, Customer Support, January 30, 2020
We are sorry to hear you are experiencing an issue with your Night Owl product. Unfortunately, the issue you are having requires troubleshooting by our technical support team. We do provide easy to access troubleshooting material on your products support page at https://support.nightowlsp.com/hc/en-us. If you need additional assistance, simply use the Contact Us link to reach our technical support team. Please ensure your device is running the latest software version to access phone support. We thank you for choosing Night Owl.
Written by a customer while visiting nightowlsp.com