Customer reviews from Samsung US
Samsung - Galaxy Fold - Cosmos Black (AT&T)
Average customer rating
4.8
(195 Reviews)
Rating breakdown 195 reviews
5 Stars
162
4 Stars
25
3 Stars
6
2 Stars
0
1 Star
2
97%of customers recommend this product.
(
175 out of
181)
Customer Reviews for Samsung - Galaxy Fold - Cosmos Black (AT&T)
Customer Rating
5
Best smartphone ever!
on November 3, 2019
Posted by: JohnC
from Arlington, VA
Expertise:Intermediate
Don't pay attention to the negative reviews. The Samsung Fold is simply the best smartphone ever with dual screens, super fast performance, and outstanding connectivity. Can't imagine going back to a traditional slab phone after the ability to open the Fold to a widescreen. Ear buds are excellent too and easy to charge/use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
not worth the trouble
on July 20, 2020
Posted by: rmarc
from Wentzville
i had three, they all failed within 6 months. the s10+ and s20 are objectively better phones.l
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
The design is great!
on October 3, 2019
Posted by: IdahoSpud
from Idaho
Expertise:Expert
The weight and size work well for me. I have had the phone for 6 days and have no issues or concerns. I should note that I also have a Galaxy S10+ and prefer the Fold because of how it feels in my hand. The small screen on the front is great for reviewing texts, emails and notifications. The interior screen is clear and perfect for multitasking or watching video (I am not a gamer). All cameras are useful. The sound is great for a personal device. Negatives: Price and missing headphone jack.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Most innovative phone since the first Iphone!
on November 3, 2019
Posted by: Avery
from Oklahoma
Expertise:Expert
I have had it for over a week now and I am happy to say that I am LOVING this phone. So much so that when i pick up my old phone I am annoyed at how small the screen is. I still keep my old one around for use in wet places like the shower or in the rain but once Samsung is able to give this phone water and dust resistance there is no way I'll ever go back! 11/10 recommend
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Treat it with Respect
on October 6, 2019
Posted by: Recently_Retired
from North Carolina
Expertise:Intermediate
This phone is not for everyone. If you plan to take use it while exercising, taking a shower, or in some other ill-fitted manner, save your hard earned money because you want just a phone. However, if you plan to treat the Fold as piece of electronic equipment that will enhance your smartphone experience, then this is something you may want to consider. I've had no problems thus far. The phone feels sturdy on the outside. On the inside, the screen "fold" as critics call it is hardly noticeable when you are looking directly at the screen. I've seen complaints about the Fold from critics on YouTube that included damaging the screen using just fingernails. I've been using smartphones for over 30 years and I don't recall wanting to dig my fingernails into a phone screen. Like any major purchase, you research before you buy. I did, I purchased, and I'm totally satisfied with the product thus far.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
I LOVE LOVE LOVE this phone!
on October 16, 2019
Posted by: miamiscoutgirl
from Miami Beach, Fl
Expertise:Intermediate
I am so impressed by everything about this phone and included accessories. The innovative fold screen is fantastic and seamlessly transitions from folded to full screen. The device feels super robust and especially when closed, as hardy as a clamshell. I am so happy with the included earbuds! - comfortable, discreet, great sound and performance. I would not have purchased them separately, so i really appreciate that they were included in the package along with a very handsome "carbon fiber" protective case. Now I'm hooked and use them constantly. Folded, the phone fits perfectly in my small back pockets. Open, it fits great in one hand for late nite movie watching / reading. The three camera lens are awesome! I had fun at the beach taking beautiful landscapes of the ocean and portraits of my dog. I upgraded from the S8+ because I lost it after 4yrs of perfect performance. I would not have upgraded if I had not been forced to replace it, however I have not looked back since opening the FOLD box. Although pricy, this phone is truly amazing cutting edge technology and worth every penny! Currently my Fold is my most prized posession! I never write reviews but had to say BRAVO Samsung, you ROCK!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Broke
on September 23, 2019
Posted by: Supoor
Broke in the first 2 hours all i did was fold it and it broke.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
real?
on July 22, 2019
Posted by: Zero2
wow...very nice.
I'm so Happy..................;-)
I'm so Happy..................;-)
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US