Customer reviews from newair.com
NewAir - DiamondHeat 2-in-1 Convection Heater - White
Average customer rating
4.5 out of 5
4.5
(62 Reviews)
Open Ratings Snapshot
Rating breakdown 62 reviews
5 Stars
48
4 Stars
7
3 Stars
1
2 Stars
1
1 Star
5
92%of customers recommend this product. 
(
44 out of 48
)
Best Buy Privacy Policy
Customer Reviews for NewAir - DiamondHeat 2-in-1 Convection Heater - White
Customer Rating
5 out of 5
5
I would definitely buy again
on February 17, 2022
Posted by: Imad
from Texas
Verified Purchase:No
When I had issue with the product, support was responsive and handled the issue quick.
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, September 27, 2025
Hi, Thank you for taking the time to leave a review on your Newair Product AH-480. I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Hi, Thank you for taking the time to leave a review on your Newair Product AH-480. I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
1 out of 5
1
Great Size, Nice Heat, But Fail
on December 12, 2022
Posted by: Dave
from Leavenworth, WA
Verified Purchase:No
We have purchased four of these units. They are great size and heat for a while very well for mounting on the wall, but after some time they quit working. We have two that have quit working. I opened up one that failed, but could not see any obvious problem. I believe the problem may be in the temperature control switch. If you change from low to high, the light goes out and quits working. This company needs solve this problem.
No, I would not recommend this to a friend.
Response from newair.comBy newairpwr, newairpwr, September 27, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting newair.com
Customer Rating
3 out of 5
3
Good Customer Service!
on January 30, 2023
Posted by: Cindy
from St. Louis, MO
Verified Purchase:No
I purchased this particular unit because of the modern design, and I liked that it could be mounted on the wall. Unfortunately, the unit quit working. Fortunately, it quit working before I was able to mount it on the wall, too. The unit also made a lot of crackling noise when I would turn the heat up. I gave this review 3 stars because they agreed to send me another unit. I would have preferred the same unit to try again. But this one is out of stock for quite a while. I trust that the new unit will be comparable but last longer this time.
No, I would not recommend this to a friend.
Response from newair.comBy newairpwr, newairpwr, September 27, 2025
Thank you for taking the time to leave a review on your unit . Thank you for choosing Newair!
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Thank you for taking the time to leave a review on your unit . Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
2 out of 5
2
Wish it lasted longer
on February 28, 2023
Posted by: danimal94
from Bay Area
Verified Purchase:No
One star for being a decent heater and another star for the warranty. I mainly purchased this since I had the option to wall mount it and it was easy to transport with the wheels - plus I liked its minimal aesthetic. For the few months that it did work, the heater was quiet and warmed up my bedroom quickly. One day the heater just suddenly stopped working. I'm glad it came with a warranty and customer service was quick to send my replacement. However, my replacement heater stopped working even sooner at less than a month of usage. I contacted customer service again but they were unable to help the second time around. I'm really disappointed in the quality given the price point that it's at. I don't think I'll purchase anything from Newair again after my experience with this product.
No, I would not recommend this to a friend.
Response from newair.comBy newairpwr, newairpwr, September 27, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting newair.com
Customer Rating
4 out of 5
4
Nice compact space heater
on April 25, 2019
Posted by: Gretab
from Fayetteville, AR
Verified Purchase:Yes
A good little space heater that does what it's supposed to. I have a large sliding glass door with large windows on both sides - and in cold weather, it gets quite chilly. This space heater combated the cold pouring in nicely. It took the chill out of the air and made the area much more comfortable. And the design is great. It's not big and boxy and in the way. The slim profile allows you to tuck it out of the way when you don't need it. And after it's cooled off, of course. I received this unit for review
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, September 27, 2025
Hi, thank you for your awesome review! We hope you continue using it and stay nice and toasty. Thank you for choosing NewAir!
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Hi, thank you for your awesome review! We hope you continue using it and stay nice and toasty. Thank you for choosing NewAir!
Written by a customer while visiting newair.com
Customer Rating
5 out of 5
5
Toasty warm
on February 27, 2019
Posted by: Marshapep
from Redmond, Oregon
Verified Purchase:Yes
This heater has kept my house toasty warm during the snow storm that has hit Central Oregon. It's a wonderful unit that was ready to use straight from the box. I am using it free standing in my living and all I really needed to do was add the legs and wheels. Its flat design is nice because it takes up very little room and the wheels make it mobile so you can easily move it around. I have not tried mounting it and probably will not because I like being to move it around but it looks fairly easy to mount if you wanted to
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, September 27, 2025
Thank you for being a valued customer of NewAir. Your business means a lot to us.
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Thank you for being a valued customer of NewAir. Your business means a lot to us.
Written by a customer while visiting newair.com
Customer Rating
1 out of 5
1
I bought two. Both failed in less than 60 days.
on December 28, 2020
Posted by: SusanT
from Springfield, PA
Verified Purchase:Yes
I was very pleased with the function of these heaters but now, less than 60 days later, neither one is working. I am in contact with the NewAir folks now for a remedy.
Response from newair.comBy newairpwr, newairpwr, September 27, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting newair.com
Customer Rating
5 out of 5
5
I love this heater
on February 27, 2019
Posted by: Patty H
from Hawthorne, NJ
Verified Purchase:Yes
I received the NewAir DiamondHeat heater and I love it. It had a couple of parts to add (the feet) which took me 2 minutes. The heater is such a nice size and gives an ample amount of heat to keep my room nice and warm. My family room has sliding glass doors and gets cold in the winter and this is perfect for my room.
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, September 27, 2025
Thank you for being a valued customer of NewAir. Your business means a lot to us.
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Thank you for being a valued customer of NewAir. Your business means a lot to us.
Written by a customer while visiting newair.com
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