Thank you for sharing your feedback! We are glad to hear your new iPad is working well for you! It’s wonderful that you’re noticing such a big improvement from your old one. Upgrades like this can really make a difference. We’re happy it’s meeting your needs and making your experience even better. If you require any kind of assistance with exploring the iPad features, we are here to help! You can also visit this link: https://www.att.com/device-support/index/Apple/iPadA162025 to learn more about it.

Hey Carl, we appreciate you taking the time to share your experience. We recognize that you have only recently received this replacement iPad, and it is concerning that you have already experienced a third instance of the screen freezing. We can imagine how disappointing and inconvenient this must be, particularly given that a replacement device is expected to resolve, rather than repeat the same issue.

To address freezing issues and improve the performance of your device, consider the following troubleshooting steps:



1.Close the app using the Recent apps key and reopen it.
2.Restart your device to refresh its system.
3.Check for any device software updates and ensure your device is connected to a strong Wi-Fi network and a power source during updates. Visit https://www.att.com/support/article/wireless/KM1070617/ Updating software for phone or device for more details.
4.Update any apps that may have available updates through the Play Store by navigating to Menu > My apps & games and selecting Update or Update All.
5.Force stop any problematic apps through Settings > Apps or Application manager, then select the app and choose Force stop.
6.Clear the app cache by going to Settings > Apps or Application manager, selecting the app, and choosing Clear cache.
7.Consider clearing the app’s data if issues persist, but note that this will erase any data saved within the app. Go to Settings > Apps, select the app, then choose Storage > Clear data.
8.Uninstall and reinstall the app if necessary. Hold the app, drag it to Uninstall, and confirm. Then, download the latest version from the Google Play Store and reinstall it.

If issue persist, you may reach out to Apple support.



Thank you for your investment on our products and being a part of the AT&T family!