Customer reviews from otterbox.com
OtterBox - Pursuit Case for Samsung Galaxy S10+ - Black
Average customer rating
4.3
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
38
4 Stars
15
3 Stars
4
2 Stars
2
1 Star
4
83%of customers recommend this product.
(
48 out of
58)
Customer Reviews for OtterBox - Pursuit Case for Samsung Galaxy S10+ - Black
Posted by: dal600
Verified Purchase:Yes
As soon as i bought my new phone i knew right away the otter box had to follow. Came quickly, installed easily and really offers great protection for my new phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Refit
Verified Purchase:Yes
awesome case just didnt know when i bought it that it had no screen cover
Response from otterbox.comBy OtterBox , Customer Service Team , April 10, 2020
Hi there!
We try to ensure that our case descriptions are as accurate as possible, so we're sorry to hear about any confusion with your recent order. We'll be sure to get your thoughts passed up the ladder. In the meantime, if your run into any other issues with your case, please don't hesitate to reach out to us here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We try to ensure that our case descriptions are as accurate as possible, so we're sorry to hear about any confusion with your recent order. We'll be sure to get your thoughts passed up the ladder. In the meantime, if your run into any other issues with your case, please don't hesitate to reach out to us here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Asad
Verified Purchase:Yes
I bought Otterbox pursuit for my Samsung galaxy S9+ and had great experience, now I got the 10+ and would not use any other case except a pursuit.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: coloncinti
Verified Purchase:Yes
overall I like case but a couple of features I did not like. The case is basically made of plastic which makes it slippery and no grip. I would have have preferred some rubber outer shell. Getting the phon into case is slightly tough. You have to remove the rubber lining which is easy but putting back on requires a tool to squeeze back on. Do like color though.
Written by a customer while visiting otterbox.com
Posted by: Niko
Verified Purchase:Yes
I was worried about the functionality of the case and all the new features on the galaxy s10 plus. I'm happy to say all the features work perfectly
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bridsster
Verified Purchase:Yes
Excellent quality and Protection...
No doubt the build quality is nice and the fit perfect, however the case comes with some negatives including-
1. Poor mobile signal (Reduced)
2. It's as big as a brick, especially in the 10Plus
3. Sound quality is reduced and you will need to turn the volume up for everything, especially gaming and internet videos.
4. No grip in rear so phone will slide on hard surfaces.
5. Did I mention how big it is, you will need larger pockets.
6. Not cheap
1. Poor mobile signal (Reduced)
2. It's as big as a brick, especially in the 10Plus
3. Sound quality is reduced and you will need to turn the volume up for everything, especially gaming and internet videos.
4. No grip in rear so phone will slide on hard surfaces.
5. Did I mention how big it is, you will need larger pockets.
6. Not cheap
But at least my phone is safe.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 15, 2019
Hi there!
We're sorry to hear about the myriad of issues that you're experiencing with your Pursuit Series case! Oftentimes power cycling your phone and removing then reinstalling the case can help to fix some of those reception and audio issues.
When it comes to the size of the case, it sounds like you may feel a bit more at home in our Commuter Series case if you're still wanting your ports to be covered, or our Symmetry Series case if you're looking for our most sleek and minimalist case.
If you have any questions, please don't hesitate to give us a ring at 1-855-688-7269, and we can get you taken care of!
Best,
OtterBox Customer Service Team
We're sorry to hear about the myriad of issues that you're experiencing with your Pursuit Series case! Oftentimes power cycling your phone and removing then reinstalling the case can help to fix some of those reception and audio issues.
When it comes to the size of the case, it sounds like you may feel a bit more at home in our Commuter Series case if you're still wanting your ports to be covered, or our Symmetry Series case if you're looking for our most sleek and minimalist case.
If you have any questions, please don't hesitate to give us a ring at 1-855-688-7269, and we can get you taken care of!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jemme
Verified Purchase:Yes
I bought this for my new phone. It provides great protection. It fits perfectly on my phone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: aud25
Verified Purchase:Yes
Just bought this casing at last. When the case came, it just live up to my expectation. Not too bulky, have great built, and the lanyard is really a good addition. It made me feel safer when i'm holding my phone. Hope the lanyard will last forever so i dont need to find its replacemenet. Anyway, love the case!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com