Customer reviews from otterbox.com
OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10e - Purple Nebula
Average customer rating
4.3
(69 Reviews)
Rating breakdown 69 reviews
5 Stars
47
4 Stars
8
3 Stars
5
2 Stars
5
1 Star
4
84%of customers recommend this product.
(
54 out of
64)
Customer Reviews for OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10e - Purple Nebula
Posted by: James
Verified Purchase:Yes
The defender is the only case to have, the rubber case seems better than the one on my s7 case, only down side for me is I miss the built in screen protector
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Karenhz
Verified Purchase:Yes
I am not know for my grace and bearing. I drop stuff. I've been using otterboxes forever and they've never failed me. I've watched my fragile phone cartwheel down the driveway and slam down on its screen... with no damage. With phones now costing a king's ransom, I wouldn't trust mine to any other case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Steve
Verified Purchase:Yes
I am a contractor, so my phone is used a lot in different types of working environments. I have been using Otter-box for may years. I just upgraded to a Galaxy s10e. As always the case fits and protects my phone well.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Andree
Verified Purchase:Yes
Recently bought this product for my s10e, I think it's great but the one issue I have is that the case is so tight it puts pressure on the edges on my glass screen protector causing it to lift slightly making it much harder to use and dust gets under it which is a pain.
Response from otterbox.comBy OtterBox, Customer Service Team, May 6, 2019
Hi Andree,
We apologize that your recent Galaxy S10e purchase didn't entirely meet expectations! It definitely sounds like these two particular products might be suffering from a misalignment issue, which our expert Otters know exactly how to solve. Please feel welcome to give them a quick call at 1-855-688-7269, and they'll pull out their troubleshooting tools to fix this problem A.S.A.P.!
Best,
OtterBox Customer Service Team
We apologize that your recent Galaxy S10e purchase didn't entirely meet expectations! It definitely sounds like these two particular products might be suffering from a misalignment issue, which our expert Otters know exactly how to solve. Please feel welcome to give them a quick call at 1-855-688-7269, and they'll pull out their troubleshooting tools to fix this problem A.S.A.P.!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: polyenios
Verified Purchase:Yes
Using it for 10 days, and due to the nature of my job, this is a must have case for protecting the phone against drops, dirt and dust. Will keep my phone safe for the next years.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Fran100b
Verified Purchase:Yes
Otterbox Defenders have been my go to case for years. As a paramedic you know it will get banged up and out in bad weather. Never a worry. The new clip holds well and you know it's secure.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Crimmper
Verified Purchase:Yes
Good case to protect the phone but the belt clip does not open wide enough in my opinion. Also it is difficult to to take it out of the holder and to put it back in. For that reason I don’t use the holder
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 6, 2021
Hi Crimmper,
Thanks for taking the time to share your thoughts on our Defender Series! We're sorry to hear you're having some struggles opening the belt clip and getting your phone out of the holster though. While those parts should ease up with a little time and use, they definitely shouldn't be so stiff that you can't use them. If it's still giving you troubles down the road, follow up with our reps through the link below and we'll explore the warranty options we have available.
https://www.otterbox.com/en-us/support
Sincerely,
OtterBox Customer Service Team
Thanks for taking the time to share your thoughts on our Defender Series! We're sorry to hear you're having some struggles opening the belt clip and getting your phone out of the holster though. While those parts should ease up with a little time and use, they definitely shouldn't be so stiff that you can't use them. If it's still giving you troubles down the road, follow up with our reps through the link below and we'll explore the warranty options we have available.
https://www.otterbox.com/en-us/support
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Michdfunk
Verified Purchase:Yes
Got this to protect my new phone and fits great!,,
I would recommend this to a friend!
Written by a customer while visiting otterbox.com