Customer reviews from otterbox.com
OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10+ - Purple Nebula
Average customer rating
4.3 out of 5
4.3
(153 Reviews)
Open Ratings Snapshot
Rating breakdown 153 reviews
5 Stars
105
4 Stars
21
3 Stars
12
2 Stars
5
1 Star
10
87%of customers recommend this product. 
(
120 out of 138
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10+ - Purple Nebula
Customer Rating
5 out of 5
5
A Brand You Can Trust
on March 30, 2023
Posted by: SlickJC
Verified Purchase:Yes
Bought this as a replacement for my previous case. Belt clip had broken, rubber cover had ripped, plastic case had cracked. It held up for a number of years. All that & my phone was NEVER damaged. So I got a new case with a brand I trust
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Case was not made to fit with the screen protector
on March 17, 2019
Posted by: Ryan
Verified Purchase:Yes
The case itself is great; it's just that it was made without incorporating the pre-installed screen protector on the S10+. The front part of the case is made just at the end of of the screen protector so no matter how careful you are when putting the case together, it pops up the screen protector causing a bubble and ruffling of the edges...
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 18, 2019
Hi Ryan,

We're bummed to hear that your new OtterBox case seems to be 'ruffling' some feathers! Our friendly Otters would very much like to further investigate this to help out, so please don't hesitate to give them a ring at 1-855-688-7269. They'll do their best to get you back on track to seamless security A.S.A.P.!

Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Solid phone case
on October 31, 2019
Posted by: Av8irl
Verified Purchase:Yes
I'm very happy with my case.
Makes the phone feel bomb proof. Dropped the phone twice and no Mark's or damage to the phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Need To Return
on May 18, 2020
Posted by: Shay
Verified Purchase:Yes
I Ordered This And Could Not Get Anyone On The Phone To Cancel Or Exchange This Item. I Selected The Wrong Size Then Realized It Afterwards. All I Got Was A Auto Message. Not To Mention It Took Time To Arrive And Now What If I Only Have A Few Days To Return Yet Cannot Get Anyone On The Line To Tell Me How Due To The Coronavirus. The Case Is Nice Just The Wrong One.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 21, 2020
Hi, Shay!

We're sorry to hear about any frustration with your recent order. Due to the evolving situation with COVID-19, we are working at a greatly reduced capacity, so we're seeing significant delays with communications and order cancellations. We have gone ahead and created an RMA for you, so you should be receiving those return instructions soon.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great Product....BUT
on October 1, 2019
Posted by: Elizabeth
Verified Purchase:Yes
I really love Otterbox.. It's a well made product and very durably but I only wish it had a Screen Protector would make even better!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
They r great phone cases
on March 7, 2019
Posted by: Stevie 86
Verified Purchase:Yes
I Bought a few in these cases Now For all different phones and really good And Handy clipon Your pants are Or Belt
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Great case for s10+ however..
on April 4, 2019
Posted by: Jayme
Verified Purchase:Yes
Great solid case easy to install. However this case destroys the preinstalled Samsung screen protector. The edging of the case pushes on the protector and eventually it just has to be taken off and discarded.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, April 5, 2019
Hey Jayme,

We're bummed to hear that this Defender series didn't exactly become best friends with the pre-installed screen protector for your Galaxy S10+! Going forward, please note that our Otter experts are normally available to provide myriad alignment tips and tricks. Simply give them a call at 1-855-688-7269, and they'll always be happy to help out!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Not good if you use a Popsocket
on March 9, 2019
Posted by: Kathy
Verified Purchase:Yes
I bought this case to protect my new Samsung S10+ phone. It feels very durable, which I like, but I like to use a popsocket because that gives me extra security that I won't drop the phone. Unfortunately the popsocket doesn't stick to the rubber back so I'm thinking of returning this case for the Commuter series, which I've had previously and the popsocket stuck great to it! It does seem like a great case, just want the extra security of the popsocket to hold it while on the train or taking pics.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, March 11, 2019
Dear Kathy,

We're so sorry to hear that your PopSocket had trouble sticking to the outer rubber silicone on this Defender series! To adhere a PopSocket, we would recommend pairing it with one of our cases that has a smooth exterior, such as the Commuter or the Symmetry.

However, we don't know if you've heard the news, but Defender and PopSocket are pairing up in a big way to give you that rugged case as well as that added back security! Feel free to check out the first look via the link below, and give our friendly Otters a ring at 1-855-688-7269 with any questions that you might have!

https://www.otterbox.com/en-us/otter-pop-defender.html

Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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