Customer reviews from otterbox.com
OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10+ - Purple Nebula
Average customer rating
4.3
(153 Reviews)
Rating breakdown 153 reviews
5 Stars
105
4 Stars
21
3 Stars
12
2 Stars
5
1 Star
10
87%of customers recommend this product.
(
120 out of
138)
Customer Reviews for OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10+ - Purple Nebula
Posted by: Richard
Verified Purchase:Yes
I like the case except for the fact that I would have to take it out of outside case (the one with the swivel belt clip) to take a picture. So I modified my outside case so I now can take a picture without having to remove the outside case. I think you might want to consider this as a future option. See the attached pictures.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, July 23, 2020
Hi Richard,
We appreciate the great feedback! We'll be sure to pass your thoughts along to our product design team for future consideration. In the meantime, if you have any further questions or concerns, please feel free to contact us below!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
We appreciate the great feedback! We'll be sure to pass your thoughts along to our product design team for future consideration. In the meantime, if you have any further questions or concerns, please feel free to contact us below!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: JohnnyV
Verified Purchase:Yes
I've been an Otterbox customer for years and I have never been disappointed. Excellent product.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Donna
Verified Purchase:Yes
I am totally sold on Otter Box - I can be tough on my devices and I know with my Otter Box my device is very safe! I would recommend Otter box to anyone looking to the best protection for their phones!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: JonathanK
Verified Purchase:Yes
Nobody else had this available, not even my own workplace. Thank you!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: DickF
Verified Purchase:Yes
Good: Very solid. Can charge wirelessly w/o removing case.
Bad: Heavier than my last case. Poor tactile feedback from power and volume buttons due to thick material covering the case
Bad: Heavier than my last case. Poor tactile feedback from power and volume buttons due to thick material covering the case
Response from otterbox.comBy OtterBox, Customer Service Team, September 7, 2021
Thanks for the solid feedback on the Defender Series Case for Galaxy S10+. Although there is certainly going to be more material on a rugged case such as this, you should find those control button covers to ease up a bit with consistent use over time. If you feel like you've spent enough time with the case for any break-in to have occurred, feel free to touch base with our friendly Otters at 1-855-688-7269, and we'll be glad to help get a brand-new warranty replacement in the works in hopes of a better tactile experience sooner rather than later!
Best,
OtterBox Customer Service Team
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4
2 years into my purchase
on October 20, 2021
Posted by: toddvandell
I bought the Defender series Otter Box for my Galaxy S10+. I used it every day, constantly. Recently started having trouble with the buttons not working on my down volume and power button. I take a lot of screen shots. And when I couldn't anymore? I had to pull the whole case off my phone. The tight rubber piece that does the actual phone protection is literally falling apart. I bought the Defender series because I hoped it would last for the duration of my S10+. 2 years into my purchase of both phone and Defender? The rubber protection stopped functioning effectively, and I had to remove it from my phone. I hoped it would have lasted longer than 2 years. Sad it did not. Is 2 years typical for the Defender to last? If it is, I wish I knew in 2019 what I know now. I'd have purchased 2 or 3 more Defenders when I had extra discretionary funds. With my SSDI fixed income, no idea when I'll be able to buy a new Defender. I bought 2 extra belt clip holsters last year, and am glad I did. The longevity of those is really brief, sadly. Anyway. It's a good product. I like it. I'll recommend it. Just hoped it's durability would have laster longer.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Alexander
Verified Purchase:Yes
The defender itself is durable but you can't use a screen protector with it. The samsung s10 plus has a screen protector on it but to add another one for added protection it will not fit in the defender.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, April 15, 2022
Hi, Alexander!
We're sorry to hear about the troubles you're having with your Defender Series Pro! While that case is compatible with OtterBox screen protection options, we can't guarantee that it will work with a third-party screen protector. If you are using an OtterBox screen protection option, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about the troubles you're having with your Defender Series Pro! While that case is compatible with OtterBox screen protection options, we can't guarantee that it will work with a third-party screen protector. If you are using an OtterBox screen protection option, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: D Romeda
Verified Purchase:Yes
The new rubber back cover did not match the original one; the camera opening was in a different place and did not line up so I had to use the old back cover in the new holder. Unfortunately, the new holder and the old back cover did not snap together very well. They work together but not as well as the original purchase.
Response from otterbox.comBy OtterBox, Customer Service Team, April 29, 2022
Hmm...this is certainly a curious situation and one that we'd love to dig further in on. We're sorry things aren't quite aligning with your current Defender Series Case setup, but please do give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help get your S10+ situated with the correct case components for maximum protection and performance going forward!
Best,
OtterBox Customer Service Team
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com