Customer reviews from otterbox.com
OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10+ - Purple Nebula
Average customer rating
4.3
(153 Reviews)
Rating breakdown 153 reviews
5 Stars
105
4 Stars
21
3 Stars
12
2 Stars
5
1 Star
10
87%of customers recommend this product.
(
120 out of
138)
Customer Reviews for OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10+ - Purple Nebula
Posted by: Dana
Verified Purchase:Yes
I bought the the screen protector for the defender you can't get the air bubbles out.
It will be the last one I buy.
It will be the last one I buy.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , July 16, 2020
Hi, Dana!
We're sorry to hear about the issues you're running into with your Defender Series screen protector. We've seen issues like that arise while using this case alongside an additional screen protector (this includes the one that comes pre-installed on your device). If you're not using any additional screen protectors, then please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about the issues you're running into with your Defender Series screen protector. We've seen issues like that arise while using this case alongside an additional screen protector (this includes the one that comes pre-installed on your device). If you're not using any additional screen protectors, then please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: unhappy
Verified Purchase:Yes
it is to big for my galaxy S10 Samsung i just did not try to return it
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , July 24, 2020
Hi there!
We're sorry to hear about any frustration with your recent purchase. Keep in mind, that Defender Series Holster is designed specifically for the Defender Series case, so it will not be compatible with any other cases or the device by itself. Feel free to reach out to our Customer Service Team through the link below, and we'd be happy to see if you're still within our 30-day return window.
Contact us: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about any frustration with your recent purchase. Keep in mind, that Defender Series Holster is designed specifically for the Defender Series case, so it will not be compatible with any other cases or the device by itself. Feel free to reach out to our Customer Service Team through the link below, and we'd be happy to see if you're still within our 30-day return window.
Contact us: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
I KEEP BUSTING THE ROTATION PART OF THE CASE
on September 1, 2020
Posted by: BART
Verified Purchase:Yes
I LIKE IT BUT, I HAVE HAD SEVERAL OF THEM. I BUST THEM GETTING IN AND OUT OF VEHICLES.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team , September 3, 2020
Hi, Bart!
We're sorry to hear about the damage your Defender Series Holsters have been experiencing! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. Did you know we have a great warranty? If you have another belt clip break on you, please don't hesitate to reach out to our Customer Service Team, here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about the damage your Defender Series Holsters have been experiencing! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. Did you know we have a great warranty? If you have another belt clip break on you, please don't hesitate to reach out to our Customer Service Team, here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: what ever
Verified Purchase:Yes
I orders a s10 holster, not a s10 plues holster.
An when I tried to contact some one I got do to covid 19 we are not receiving any claims at this time or something like that. So i throw my hands up and said fine what a wast of money.
An when I tried to contact some one I got do to covid 19 we are not receiving any claims at this time or something like that. So i throw my hands up and said fine what a wast of money.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 22, 2020
Hi there,
We're so sorry some wires got crossed during the purchase of this holster. The title and description states this is for the Galaxy S10+, but we understand how it could be missed. If you're willing to give this one more shot, we'd love to help you with a return below.
bit.ly/OBreturns
Best,
OtterBox Customer Service Team
We're so sorry some wires got crossed during the purchase of this holster. The title and description states this is for the Galaxy S10+, but we understand how it could be missed. If you're willing to give this one more shot, we'd love to help you with a return below.
bit.ly/OBreturns
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Que1
Verified Purchase:Yes
Well I guess I hit the wrong thing because I have a note 10 +5g and I got a s10+5g belt clip
Response from otterbox.comBy OtterBox , Customer Service Team , October 7, 2020
Hi there!
We're sorry to hear about any confusion with your recent order! Keep in mind, these holsters are also designed to be used with a Defender Series case, so it will not be compatible with our other cases or the phone alone. Thankfully, we have a helpful Customer Service Team that can easily get you helped out with a return. Reach out to us here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about any confusion with your recent order! Keep in mind, these holsters are also designed to be used with a Defender Series case, so it will not be compatible with our other cases or the phone alone. Thankfully, we have a helpful Customer Service Team that can easily get you helped out with a return. Reach out to us here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Kamotse
Verified Purchase:Yes
I bought this holster because i dropped my old one and broke it. It was 2 years old
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: It works
Verified Purchase:Yes
Issue is the small tabs on the phone case break and the phone won't clip unless I turn it around
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, October 26, 2020
Hi there,
We appreciate your feedback! We’re sorry that the tabs on this Defender Series case have broken. Thankfully, we have a helpful warranty for unusual situations like this. Simply click on the link below to get that warranty replacement lined up!
https://www.otterbox.com/en-us/warranty-claim
Cheers,
OtterBox Customer Service Team
We appreciate your feedback! We’re sorry that the tabs on this Defender Series case have broken. Thankfully, we have a helpful warranty for unusual situations like this. Simply click on the link below to get that warranty replacement lined up!
https://www.otterbox.com/en-us/warranty-claim
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: MLee
Verified Purchase:Yes
I have had this for 2 weeks, and it has made a difference in my work accessibility. I use to have to carry my phone in my hands and juggle other items if I didn't have pocket, or tuck it into my shirt. Not very professional to have to then retrieve the phone for use or have your chest area ringing. I'm very happy with this purchase!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com