Customer reviews from otterbox.com
OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10+ - Purple Nebula
Average customer rating
4.3
(153 Reviews)
Rating breakdown 153 reviews
5 Stars
105
4 Stars
21
3 Stars
12
2 Stars
5
1 Star
10
87%of customers recommend this product.
(
120 out of
138)
Customer Reviews for OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10+ - Purple Nebula
Posted by: Mike
Verified Purchase:Yes
Protective case is very good. Screen protector very disappointing. Peeling in the corners. Does not allow fingerprint feature to work. Can't re-register fingerprint. I need to buy a better screen protector. Would have e given 5 star on just the case but the screen protector is not worth buying. Could have gotten the same result with one at a fraction of the cost. Sorry guys' love your cases, hate your screen protector.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 17, 2019
Hey Mike,
Thanks for the love! We apologize that your current screen protector doesn't seem to be living up to the hype. It is definitely odd that the fingerprint doesn't seem to register, especially since this shield was specifically engineered to maintain full device functionality while under our protection. Our Otter experts are wondering if some sort of misalignment might be causing these issues, and they would love to take a closer look. Please don't hesitate to give them a call at 1-855-688-7269, and they'll do their best to solve this mystery as soon as possible!
Sincerely,
OtterBox Customer Service Team
Thanks for the love! We apologize that your current screen protector doesn't seem to be living up to the hype. It is definitely odd that the fingerprint doesn't seem to register, especially since this shield was specifically engineered to maintain full device functionality while under our protection. Our Otter experts are wondering if some sort of misalignment might be causing these issues, and they would love to take a closer look. Please don't hesitate to give them a call at 1-855-688-7269, and they'll do their best to solve this mystery as soon as possible!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Hartiniaw
Verified Purchase:Yes
Bought few weeks ago and happy with it. Just the cover is too thick. Bought another cover.symmetry and also live ot
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
The only case for ppl with expensive phones and tough jobs . The dust protection flaps are key. I've never had any screen breakage while using an otterbox and its wireless charging compatible
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: BAC69
Verified Purchase:Yes
I love Otterbox cases. I would never go without one for my phones.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: UNCLE SPED
Verified Purchase:Yes
NONE BETTER TO PROTECT THE PHONE FROM DAMAGE AND DROPS
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Coxy
Verified Purchase:Yes
Protects well, like the previous 3 Defnders I bought for earlier phones. Half way along side plastic insert the small nib that holds it on belt holder broke first time I used it. Now can only put into belt holder using one way. Also it peeled off Samsung screen protector on edges, leaving air bubbles.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 3, 2019
Hi Coxy,
We're so sorry to hear that your Galaxy S10+ Defender series hit a couple of snags in the protection process so far! Our friendly Otters would love to mend the situation with a quick warranty claim, so please don't hesitate to submit a request via the link below. They'll send out a brand-new case A.S.A.P. so that you can finally get back on track to seamless security!
https://www.otterbox.com.au/warranty-claim
Best,
OtterBox Customer Service Team
We're so sorry to hear that your Galaxy S10+ Defender series hit a couple of snags in the protection process so far! Our friendly Otters would love to mend the situation with a quick warranty claim, so please don't hesitate to submit a request via the link below. They'll send out a brand-new case A.S.A.P. so that you can finally get back on track to seamless security!
https://www.otterbox.com.au/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: mike
Verified Purchase:Yes
i have own varies otterbox defenders. they are great. it protects my phones from possible damages. it is stylish and sturdy. excellent customer service when i needed. thanks!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Pierro
Verified Purchase:Yes
Quality product backed up by quality service. THANKYOU!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com