Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XR - Clear
Average customer rating
4
(371 Reviews)
Rating breakdown 371 reviews
5 Stars
225
4 Stars
38
3 Stars
43
2 Stars
28
1 Star
37
76%of customers recommend this product.
(
265 out of
350)
Customer Reviews for OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XR - Clear
Posted by: Rentav
Verified Purchase:Yes
Excellent product. Easiest installation you could imagine. You don’t even know it is on your phone, feels great to the touch. Dropped my phone recently and the alpha glass took the hit and saved my phone. The alpha glass cracked rather than my phone. It did it’s job. Immediately ordered a new one. Don’t be fooled by cheap knockoffs. You get what you pay for. This is a superior product.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: PGS19
Verified Purchase:Yes
Bought this one for my sons new iPhone, I already have a defender series for my iPhone 7 which was easy to put on and has saved my iPhone from damage, time and time again.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ronnie
Verified Purchase:Yes
Love it, but it is very overpriced. My new Otterbox didn’t come with a screen, so I had to purchase it separately. Added together it was a very expensive purchase.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 9, 2019
Hi, Ronnie.
We're sorry for any disappointment with your Alpha Glass. All of our products go through extensive testing to ensure they will live up to whatever you can throw at them. Additionally, all of our products are covered by our awesome warranty, so if anything happens to that screen protector, we're more than happy to get you a replacement. Simply give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry for any disappointment with your Alpha Glass. All of our products go through extensive testing to ensure they will live up to whatever you can throw at them. Additionally, all of our products are covered by our awesome warranty, so if anything happens to that screen protector, we're more than happy to get you a replacement. Simply give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: ANNM
Verified Purchase:Yes
First protector shattered.
This one was more difficult to place on face of phone.
Major problem is that air gets under the protector and it has to be removed and placed again, sometimes with success and sometimes not! The result is remove and try to place again!
This one was more difficult to place on face of phone.
Major problem is that air gets under the protector and it has to be removed and placed again, sometimes with success and sometimes not! The result is remove and try to place again!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 30, 2019
Hi there!
We're sorry to hear that you're having difficulty applying your Alpha Glass! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you continue to run into issues with your screen protector, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear that you're having difficulty applying your Alpha Glass! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you continue to run into issues with your screen protector, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Terror
Verified Purchase:Yes
too small to fit in entire screen even though it was advertised as fitting an iPhone 11
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 3, 2019
Hi Terror,
We're bummed to hear this Alpha Glass isn't sitting right because we designed this screen protector to fit the iPhone XR/iPhone 11 seamlessly. Were you possibly sent the wrong sized screen protector? Or do you have a different model phone? Nonetheless, we'd like to learn more about your situation so we can figure out the best way to help. Simply just give us a call at 1-855-688-7269 and we'll get you back on track to picture-perfect protection.
Cheers,
OtterBox Customer Service Team
We're bummed to hear this Alpha Glass isn't sitting right because we designed this screen protector to fit the iPhone XR/iPhone 11 seamlessly. Were you possibly sent the wrong sized screen protector? Or do you have a different model phone? Nonetheless, we'd like to learn more about your situation so we can figure out the best way to help. Simply just give us a call at 1-855-688-7269 and we'll get you back on track to picture-perfect protection.
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: danjo87
Verified Purchase:Yes
Been using it for two weeks so far. Phone works flawlessly with protector in place. Protector extends well to margins of phone's screen, so no obscured spots. Bonus was the installation tool/guide. It made perfect placement so easy to achieve!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Lizard67
Verified Purchase:Yes
Looks great. Pop socket works wonderfully and stays in place. Haven’t dropped phone yet to test case but trust that Otterbox will keep it safe as it always has with my other cases.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dot girl
Verified Purchase:Yes
I bought this a few weeks ago and I’m so glad I did. I dropped my phone one day after getting it and not a scratch
I would recommend this to a friend!
Written by a customer while visiting otterbox.com