Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XR - Clear
Average customer rating
4 out of 5
4
(371 Reviews)
Open Ratings Snapshot
Rating breakdown 371 reviews
5 Stars
225
4 Stars
38
3 Stars
43
2 Stars
28
1 Star
37
76%of customers recommend this product. 
(
265 out of 350
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XR - Clear
Customer Rating
5 out of 5
5
Excellent product
on February 10, 2019
Posted by: MooGardener
Verified Purchase:Yes
I always buy Otterbox products and this screen protector didn’t disappoint. Only criticism is that I had do buy it to add to Otterbox Defender in order to complete the protection for my phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Clear case is great
on April 22, 2019
Posted by: Tyson
Verified Purchase:Yes
I bought a clear case and screen protector for my iPhone XR. It’s not big and it’s sturdy to protect the phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
a very good recommendation on your web site
on April 28, 2019
Posted by: Kali Kama
Verified Purchase:Yes
with the alignment tool it is very easy to install the screen protector, unfortunately I cannot remove a little dust corn, I like the haptics of the glass
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Disappointed with cover
on May 2, 2019
Posted by: Disappointed Consumer
Verified Purchase:Yes
I bought the cover since the outer box no longer has a built in plastic protection shield. I have found the new design to be very disappointing since I am getting less protection for twice the price of the old design. The protective cover does not fully cover the screen, leaving the edges open allowing dirt and other contaminants to get under the screen. I will not be buying this cover combination again unless they return to the one piece cover and protective box design. I gave 3 stars because the outer shell has done its job.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 3, 2019
Hey there Disappointed Customer,

We apologize that you're feeling so disappointed in the Alpha Glass + case combination! All of our cases for the iPhone XR were designed with a screenless style in order to provide full, complete access to the beautifully curved display. The Alpha Glass itself is specifically designed to leave a minuscule gap between the glass and the edge of the case itself. This space is intended for installation variances, and ensures that the screen protector will work seamlessly with our cases. We're confident that going forward, this match-up should strike the perfect balance between premium protection and full device functionality for your iPhone XR!

If you have any further inquiries surrounding this, please don't hesitate to call our friendly Otters at 1-855-688-7269. They'll always be glad to provide additional assistance!

Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
corner broke off while installing it
on May 13, 2019
Posted by: Aubie Mom
Verified Purchase:Yes
I hate that it broke during installation. The corner where it broke will not stick to the screen. A permanent bubble exists that is extremely annoying. I am waiting to hear back from customer service, if I get a replacement I will be satisfied with this product.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 15, 2019
Hi Aubie Mom,

We are sorry that this Alpha Glass broke during installation. We fully understand why this would be disappointing and we are glad that you reached out to us. After checking our system, it looks like we have a new one heading your way! We hope round two gives you a more typical OtterBox experience. Below is a link to a video that goes over Alpha Glass installation.

https://youtu.be/7di7PGrEQ4w

Of course, if you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Low key look - solid protection.
on May 26, 2019
Posted by: Rambler
Verified Purchase:Yes
Had a significant dropped phone incident two days after I got the Symmetry/Alpha glass combo - dropped about 6 foot onto concrete and didn’t take a scratch. Love it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Very nice
on May 28, 2019
Posted by: JoJo
Verified Purchase:Yes
I ordered this and it arrived quickly and well packaged for shipping. Directions are easy to follow and there is a video online demonstrating how to install the glass on your phone screen as well. It was very easy and quick to put on, and looks like it came with the phone. 10/10
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Cant have a phone without this protection
on June 20, 2019
Posted by: Kelico
Verified Purchase:Yes
Always impressed with the quality of otterbox products.
Thank you for another one.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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