Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XR - Clear
Average customer rating
4 out of 5
4
(371 Reviews)
Open Ratings Snapshot
Rating breakdown 371 reviews
5 Stars
225
4 Stars
38
3 Stars
43
2 Stars
28
1 Star
37
76%of customers recommend this product. 
(
265 out of 350
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XR - Clear
Customer Rating
5 out of 5
5
So Clear
on December 3, 2018
Posted by: Bruce
Verified Purchase:Yes
Easy to install and so clear that you does not effect the view of the screen.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Hard to apply, bubbles won’t go away
on December 10, 2018
Posted by: Jill
Verified Purchase:Yes
There’s a permanent 4mm bubble at the edge of my screen. Since it’s at the edge, I assume the adhesive isn’t quite working in that spot.
The screen feels good, though!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, December 11, 2018
Hi Jill,

Thanks for your feedback! We’re sorry to hear that there is a pesky bubble under your Alpha Glass. If that bubble can't be gently squeezed out of the picture, please give us a call and we’ll see if there is anything that we can do. Our friendly Otters can be reached at 1-855-688-7269 and we are happy to help!

Happy Holidays,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Quality product that actually works
on December 14, 2018
Posted by: DRC18
Verified Purchase:Yes
read the instructions and watch the video. Unlike other protectors I bought over the years which never sat well on the screen, had bubbles, etc. this one was nearly perfect. They give you all the 'tools' you need to apply Alpha Glass. I had 1, tiny speck on my screen because I was a bit too rushed but it looks great. Very pleased.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
So far so good
on December 17, 2018
Posted by: Louie870
Verified Purchase:Yes
I bought this for my new iPhone XR and I like it so far. My only complaint is the glass is a little off center even after using the tool otter box provides. Only had it on phone for about a week so time will tell.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
A bit disappointed
on December 18, 2018
Posted by: Agata
Verified Purchase:Yes
I have it few weeks, it’s getting scratch very easily and It’s not that I’m working somwhere that the cover would be expose to damages
Always been using otter box and always very happy with it but it looks like not this time...
My husband have one as well with a clear back and the same it’s happening...:(
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, December 18, 2018
Hi Agata,

Thanks for being a fan of our products over the years! We are sorry that this Alpha Glass is not quite meeting your expectations. We will pass your thoughts on to our design team for future consideration. If you ever have any OtterBox questions, please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

Happy Holidays,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Not as good as expected
on December 19, 2018
Posted by: Karenishly
Verified Purchase:Yes
After a couple of days the clear case was scratched from being in my handbag, I was hoping it would be tougher considering the price
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 19, 2018
Hi Karenishly,

We're sorry to hear your OtterBox case is scratched. Our products are tough, but they aren't 100% infallible and sometimes there are variables that are beyond our control. Thankfully, we can help you out with a replacement, just give us a ring at 1-855-688-7269 and we can set this up for you.

Happy Holidays,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Sleek and strong
on December 28, 2018
Posted by: Raya
Verified Purchase:Yes
I dropped my phone! No damage. Also, the clear case does not seem to scuff a lot so to make it cloudy.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
AlphaGlass Cover Review
on December 30, 2018
Posted by: pastpelican
Verified Purchase:Yes
Great cover, good directions on use. During the installation of the cover, the guide was used and yet the top of the cover remained off center, noticeable enough. Also, bubbles on each of the bottom covers appeared after installation and still haven't gone away.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 3, 2019
Hey there pastpelican,

We're so sorry to hear that this Alpha Glass is having trouble finding its center! Not to worry - our Otter yogis are ready to restore the balance with a warranty claim. Just give them a call at 1-855-688-7269, and they'll peacefully send you a brand-new replacement in no time at all!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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