Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XR - Clear
Average customer rating
4
(371 Reviews)
Rating breakdown 371 reviews
5 Stars
225
4 Stars
38
3 Stars
43
2 Stars
28
1 Star
37
76%of customers recommend this product.
(
265 out of
350)
Customer Reviews for OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XR - Clear
Posted by: Laura
Verified Purchase:Yes
The screen protector had a crack down the middle within 2 days of having it on. I am easy on my phone and was shocked by this fir the price paid
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 21, 2021
Hi Laura,
We're so sorry this Alpha Glass screen protector didn't go the distance this time around. We assure you this is anything but normal. If you're willing to give this one more shot, please feel free to give us a call at (855) 688-7269 and we'd be more than happy to take things from the top with a warranty replacement which we trust will stick around for the long haul!
Best,
OtterBox Customer Service Team
We're so sorry this Alpha Glass screen protector didn't go the distance this time around. We assure you this is anything but normal. If you're willing to give this one more shot, please feel free to give us a call at (855) 688-7269 and we'd be more than happy to take things from the top with a warranty replacement which we trust will stick around for the long haul!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: sanman4ever
Verified Purchase:Yes
My old iPhone 6s, my iPad, and my brand new iPhone 11 all are protected by an Otterbox. Protection is second to none. Worth paying the extra money..
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Product came with noticeable defect
on June 4, 2021
Posted by: Rjkelly
I just received my new case and alpha glass screen protector in the mail today. I completely cleaned my phone as instructed, and when I was peeling the screen protector off from its backing, I immediately noticed an obvious marking on the sticky side. I doubled checked that it wasn’t hair and then assumed that maybe it would go away after application and smoothing everything out. The mark didn’t go away and it’s pretty noticeable when I’m using my phone. I love Otterbox products, so I was surprised to have an issue with the item immediately after opening.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 7, 2021
Hi there!
We're sorry to hear that your Alpha Glass was delivered with some flaws! We appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. In the meantime, we have a wonderful warranty, so we'd be more than happy to get you taken care of with a replacement screen protector. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear that your Alpha Glass was delivered with some flaws! We appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. In the meantime, we have a wonderful warranty, so we'd be more than happy to get you taken care of with a replacement screen protector. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Don’t buy - Not durable
on June 4, 2021
Posted by: deegee
After very little use (<3mo since purchase) and no dropping, this screen protector cracked while my phone was in my pocket. Very disappointed with the quality and durability.
Previously, I’ve only had these crack when the phone was dropped on rocks or similar, but they at least protected the screen and served the sacrificial function as designed.
This shouldn’t break while in my pocket. I’ll be replacing it with a different brand.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 7, 2021
Hi there!
We're sorry to hear about the damage to your Alpha Glass! It's odd to hear that your screen protector cracked in your pocket, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement screen protector. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear about the damage to your Alpha Glass! It's odd to hear that your screen protector cracked in your pocket, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement screen protector. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: susie cue
Verified Purchase:Yes
I bought the screen protector and outer protection frame. I have dripped my phone on cement several times. Not even a scratch.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: ElyBound
Verified Purchase:Yes
Refreshing to have the call answered by a person versus an automated service. The CSR professionally, politely and quickly addressed and resolved the concern. Thank you!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: KayJay
Verified Purchase:Yes
So glad that otter box makes cases with pop sockets, hopefully more color selections will be coming out!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: PattyJo
Verified Purchase:Yes
I’ve had this a little over a month and so far I very happy with it. I tend to be clumsy and drop my phone a lot or it falls out of my pocket. So far it hasn’t even scratched. I think it has hit the ground 3 times and it’s still in tact.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com