Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XR - Clear
Average customer rating
4 out of 5
4
(371 Reviews)
Open Ratings Snapshot
Rating breakdown 371 reviews
5 Stars
225
4 Stars
38
3 Stars
43
2 Stars
28
1 Star
37
76%of customers recommend this product. 
(
265 out of 350
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XR - Clear
Customer Rating
1 out of 5
1
Not good
on July 10, 2020
Posted by: Marika
Verified Purchase:Yes
I bougut this few weeks ago and it started coming out and it has a cracked on the side already
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , July 15, 2020
Hi there!

We're sorry to hear about the problems you've had with your Alpha Glass. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement screen protector. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Glass Protector For Iphone XR
on August 21, 2020
Posted by: None of your business
Verified Purchase:Yes
I bought the glass protector and was disappointed with the item. I installed as instructed by watching the You Tube Video. I was very careful to apply the glass protector to the phone, there were multiple imperfections visible after installing...
I waited 1 day to see they would go away and the imperfections were still there...So I carefully peeled off the protector cleaned again the screen and reapplied...The imperfections got worse...Yikes...
I took it off and threw it away...Junk
I am giving you guys another shot, I bought another protector - this one is supposed to go all the way to the edge of the phone...I am going to have one of out IT guys here at my office install it...Hopefully this one will install without issues...
my recommendation install once and leave it on - if removed your screwed. So far this item is not worth the money...
Joe Kellner
Aliso Viejo Calif
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , August 25, 2020
Hi there!

We're sorry to hear about your disappointment with your Alpha Glass! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. Keep in mind, all of our products are backed by our stellar warranty, so we're more than happy to get you helped out with a replacement. We hope that you enjoy your Amplify Edge2Edge, and if you have any problems with it, don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Not a great purchase
on September 15, 2020
Posted by: Joey
Verified Purchase:Yes
I bought this product and the very same day it arrived I had a crack appear in the bottom corner. I didn’t drop my phone or treat it roughly. I have had other products from Otter that have worked very well.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , September 16, 2020
Hey, Joey!

We're sorry to hear about the damage to your Alpha Glass! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement screen protector. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Hasn’t cracked yet
on September 26, 2020
Posted by: Archer
Verified Purchase:Yes
And I drop my phone A LOT and the screen protector hasn’t cracked or been scratched yet. Usually it takes about a day or two, but it’s been weeks.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Alpha XR glass Screen
on November 7, 2020
Posted by: Don Woods
Verified Purchase:Yes
Nice unit but It about a little short for the phone. In the past units I get it fills the screen all but 1/6" of inch but this one is off by about 1/4"inch.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Cracked already
on August 16, 2021
Posted by: ezpikenz64
Verified Purchase:Yes
I bought this less than a month and it’s already got cracks in it. Will be contacting the company for replacement. This was too expensive for it not to last that long. They should’ve kept the screen protector like the older models…built in. Never had an issue with those since they were plastic.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , August 18, 2021
Hi there!

We're sorry to hear about the damage to your Alpha Glass! We greatly appreciate your feedback, and we'll be sure to let our design team know about your experience. If you haven't already done so, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement screen protector.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Broken week 1
on March 16, 2022
Posted by: RobS
Verified Purchase:Yes
Cracked twice within the first week. Not a good product
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 17, 2022
Not quite the start either of us was expecting with the OtterBox Alpha Glass, and we're sorry that things have gone sideways in such a hurry. Flip side, if the screen protector was able to help keep your iPhone display in good shape then that's definitely still a positive.

But let's take it from the top with a brand-new warranty replacement for maximum protection going forward. You can set things in motion online using the link below, or feel free to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help!

https://www.otterbox.com/en-us/warranty-claim

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Good protection
on November 4, 2018
Posted by: Dave
Verified Purchase:Yes
Now that the case is on, it's a solid fit and gives great protection. The case was a bit difficult to get on the phone, but not impossible. I won't be taking it off again for sure. The screen protector was among the easier to get onto the phone of others I've used.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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