Customer reviews from otterbox.com
OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XR - Clear
Average customer rating
4
(371 Reviews)
Rating breakdown 371 reviews
5 Stars
225
4 Stars
38
3 Stars
43
2 Stars
28
1 Star
37
76%of customers recommend this product.
(
265 out of
350)
Customer Reviews for OtterBox - Alpha Glass Series Polyester Screen Protector for Apple iPhone XR - Clear
Posted by: Big Ed
Verified Purchase:Yes
Bought this after purchasing clear “case” which illustration was deceptive appearing as a two piece case
When applying had difficulty removing some dust specs with enclosed sticky tape — had to remove and redo twice —still some remain—now top has slight gap that will not smooth out completely
Other than that looks like it will reduce smudges and wipes clean easily
When applying had difficulty removing some dust specs with enclosed sticky tape — had to remove and redo twice —still some remain—now top has slight gap that will not smooth out completely
Other than that looks like it will reduce smudges and wipes clean easily
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 27, 2018
Hey there Big Ed,
Sorry to hear that this Alpha Glass had some trouble with the initial installation! If you'd like to give this another shot, our friendly Otters would love to remedy the situation with a warranty claim. Please feel welcome to call them up at 1-855-688-7269, and they'll cheerfully send you a brand-new screen protector, along with some application tips and tricks to ensure seamless security going forward!
Sincerely,
OtterBox Customer Service Team
Sorry to hear that this Alpha Glass had some trouble with the initial installation! If you'd like to give this another shot, our friendly Otters would love to remedy the situation with a warranty claim. Please feel welcome to call them up at 1-855-688-7269, and they'll cheerfully send you a brand-new screen protector, along with some application tips and tricks to ensure seamless security going forward!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mark
Verified Purchase:Yes
I bought the Alpha Glass Screen because I watched the video that showed how “easy” it was to install the screen to my IPhone. The glass screen does not adhere to the screen as easily as the video makes it seem.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 28, 2018
Hey Mark,
We apologize that this Alpha Glass installation didn't exactly go as planned! Not to worry - our friendly Otters will be more than happy to smooth things over with a warranty claim, so please don't hesitate to call them up at 1-855-688-7269. They'll send you a brand-new screen protector, as well as some application tips and tricks to ensure sleek screen security going forward!
Best,
OtterBox Customer Service Team
We apologize that this Alpha Glass installation didn't exactly go as planned! Not to worry - our friendly Otters will be more than happy to smooth things over with a warranty claim, so please don't hesitate to call them up at 1-855-688-7269. They'll send you a brand-new screen protector, as well as some application tips and tricks to ensure sleek screen security going forward!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Disappointed for 1st time
Verified Purchase:Yes
I have been buying Defender cases with wife and son for 8 years every year. Now it comes screenless and you have to buy what amounts to is a cheap decal. How is this case water proof now with a screen decal that does not cover the screen? I’m done. Better brand with screen built in out there.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 3, 2019
Hey there,
We apologize that this iPhone XR Alpha Glass isn't living up to expectations! While the Defender series never provided any sort of waterproof protection, we completely understand why you might miss the traditional design with the built-in screen protector. We intentionally decided to go screenless with this version in order to provide complete access to the curved device display. Rest assured, the Defender still provides the rugged drop protection that you're used to, and we're confident that this case + Alpha Glass combo should keep your iPhone safe for a long time to come! If you have any further questions, feel free to call our friendly Otters at 1-855-688-7269, and they'll always do what they can to help out!
Sincerely,
OtterBox Customer Service Team
We apologize that this iPhone XR Alpha Glass isn't living up to expectations! While the Defender series never provided any sort of waterproof protection, we completely understand why you might miss the traditional design with the built-in screen protector. We intentionally decided to go screenless with this version in order to provide complete access to the curved device display. Rest assured, the Defender still provides the rugged drop protection that you're used to, and we're confident that this case + Alpha Glass combo should keep your iPhone safe for a long time to come! If you have any further questions, feel free to call our friendly Otters at 1-855-688-7269, and they'll always do what they can to help out!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: AmandaNMB
Verified Purchase:Yes
I bought this for mine and my partners new phones. The fitting was made so much easier than other products we’ve had because of the included plastic guide, which ensured that you fitted the protector in exactly the right place. So far it’s been great, no scratches, no finger prints, allows face recognition etc and no loss of clarity of the phone screen. I would definitely buy this product again and recommend it to others.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Indygirl1951
Verified Purchase:Yes
I’ve put on screen protectors before but this was the easiest to put on & looks great too. my new phone was just out of the box & it made it easy to put the screen protector on it. Almost foolproof I’m very happy with the way it looks.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Rufus
Verified Purchase:Yes
Strong protection for phone and shows off the actual color of my new phone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: scottgoblue70
Verified Purchase:Yes
I bought this about a month ago. It's very easy to install and very easy to keep clean.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Sandy123
Verified Purchase:Yes
If you don't line the glass up right it's blurry it doesn't stick then by the end you have no stick'em left.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 7, 2019
Dear Sandy,
We're so sorry to see that you experienced some misalignment issues with that iPhone XR Alpha Glass! Not to worry - if you're willing to give this another go, our awesome Otters will be more than happy to set you up with a fresh, new replacement. Just give them a ring at 1-855-688-7269, and they'll process a warranty claim with ease and haste!
Best,
OtterBox Customer Service Team
We're so sorry to see that you experienced some misalignment issues with that iPhone XR Alpha Glass! Not to worry - if you're willing to give this another go, our awesome Otters will be more than happy to set you up with a fresh, new replacement. Just give them a ring at 1-855-688-7269, and they'll process a warranty claim with ease and haste!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com